| Recurring |
one_organization |
(a) The software failure incident having happened again at one_organization:
In the provided article [17076], it is mentioned that iPhone users reported battery drain issues after updating to iOS 6.1.1. This is not the first time such issues have been reported after an iOS update. One user mentioned that "battery issues are reported after EVERY iOS update." This indicates that battery-related software failure incidents have occurred before with Apple's iOS updates.
(b) The software failure incident having happened again at multiple_organization:
There is no specific mention in the article about similar incidents happening at other organizations or with their products and services. Therefore, it is unknown if similar software failure incidents have occurred at multiple organizations based on the provided article. |
| Phase (Design/Operation) |
design |
(a) The software failure incident related to the design phase can be seen in the article. The rollout of iOS 6.1.1 for iPhone 4S was intended to address problems with cellular performance. However, after the update, several users reported a new issue where their battery was draining faster compared to the previous iOS version (iOS 6.1). This indicates that the update introduced a new problem related to battery life, which can be attributed to the design or development phase of the software [17076].
(b) The software failure incident related to the operation phase is evident in the article as well. Users reported that after updating to iOS 6.1.1, their iPhone 4S devices experienced significant battery drain even when in standby mode. Despite trying basic troubleshooting steps recommended by Apple, the issue persisted, indicating that the problem was related to the operation or usage of the system rather than a design flaw [17076]. |
| Boundary (Internal/External) |
within_system, outside_system |
The software failure incident reported in the articles involves both within_system and outside_system contributing factors:
(a) within_system: The software failure incident within the system is related to the iOS 6.1.1 update causing battery drain issues for iPhone 4S users. Users reported that their battery life significantly worsened after updating to iOS 6.1.1, with some experiencing rapid battery depletion even in standby mode. This issue was specific to the iPhone 4S model and was not reported for other iOS devices. Apple had deployed the iOS 6.1.1 update to address problems with cellular performance on the iPhone 4S, but it inadvertently introduced the battery drain problem [17076].
(b) outside_system: The software failure incident outside the system includes other pre-existing bugs and flaws in iOS 6.1 that were not directly related to the battery drain issue. For example, there was a bug preventing iOS 6.1 devices from syncing with Microsoft's Exchange email service, and another flaw that allowed unauthorized access through a specific series of steps involving the passcode. These issues were acknowledged by Apple, and the company was working on fixes for them in future updates [17076]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident occurring due to non-human actions:
- The article mentions that after updating to iOS 6.1.1, some iPhone 4S users experienced faster battery drain, with the phone becoming warm and losing charge quickly [17076].
- Additionally, it is highlighted that iOS 6.1 had a bug preventing devices from syncing with Microsoft's Exchange email service and another flaw that allowed unauthorized access through a specific series of steps, indicating software issues introduced without human participation [17076].
(b) The software failure incident occurring due to human actions:
- Users reported the battery drain issue after updating to iOS 6.1.1, indicating that the update introduced the problem [17076].
- Some users attempted basic troubleshooting steps like resetting, restarting, and restoring their devices, but the battery drain issue persisted, suggesting that human actions in trying to resolve the problem were not successful [17076]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident related to hardware:
- The article mentions that iOS 6.1.1 was deployed specifically to the iPhone 4S to address problems with cellular performance [17076]. This indicates that the software update was targeting hardware-related issues with the iPhone 4S.
(b) The software failure incident related to software:
- Users reported that after updating to iOS 6.1.1, their iPhone 4S experienced faster battery drain compared to the previous iOS version [17076]. This indicates a software-related issue causing the battery drain problem. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The articles do not mention any software failure incident related to malicious intent to harm the system. [17076]
(b) The software failure incident mentioned in the articles is non-malicious. It involves iPhone 4S users experiencing faster battery drain after updating to iOS 6.1.1, which was intended to address cellular performance issues. Users reported significant battery depletion rates, warm phones, and rapid battery drain even in standby mode. Apple acknowledged the battery drain complaints but pointed users to a support page discussing reduced battery life related to a recurring calendar event with a Microsoft Exchange account on iOS 6.1 devices, indicating that the issue was not directly related to the complaints from iPhone 4S users. Additionally, the articles mention other non-malicious issues with iOS 6.1, such as syncing problems with Microsoft's Exchange email service and a passcode vulnerability that could allow unauthorized access to the device. Apple was aware of these issues and working on fixes for them. [17076] |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to the battery drain issue on iPhone 4S after updating to iOS 6.1.1 could be attributed to poor_decisions. This is because the update, which was meant to address problems with cellular performance, ended up causing a significant battery drain for some users [17076]. The decision to release the update without fully addressing the potential impact on battery life could be considered a poor decision in this context. |
| Capability (Incompetence/Accidental) |
development_incompetence, accidental |
(a) The software failure incident related to development incompetence is evident in the article. Users reported that after updating to iOS 6.1.1 on their iPhone 4S, the battery life significantly worsened compared to the previous version, iOS 6.1. Despite the update being intended to address cellular performance issues, it inadvertently led to severe battery drain problems for many users [17076]. This indicates a lack of thorough testing or oversight in the development process that resulted in a negative impact on user experience.
(b) The software failure incident related to accidental factors is also present in the article. One of the issues mentioned is a bug that allows someone to bypass the passcode on iOS 6.1 devices by following a specific series of steps, potentially compromising the security of the device. This flaw was not intentional but rather an accidental vulnerability that was discovered after the release of the software update [17076]. |
| Duration |
temporary |
(a) The software failure incident related to the battery drain issue on iPhone 4S after updating to iOS 6.1.1 seems to be temporary. Users reported a significant decrease in battery life immediately after updating to iOS 6.1.1, indicating that the issue was introduced by the update. Some users mentioned that they did not experience battery problems before the update, suggesting that the problem was not permanent but rather a result of the specific circumstances surrounding the iOS 6.1.1 release [17076]. |
| Behaviour |
crash, omission, other |
(a) crash: The article mentions that some iPhone 4S owners reported that their battery drains faster after updating to iOS 6.1.1. Users described their phones as constantly warm and experiencing rapid battery depletion, indicating a potential crash where the system is losing state and not performing its intended functions [17076].
(b) omission: The article also highlights that some users experienced a significant decrease in battery life after updating to iOS 6.1.1, with one user mentioning losing 10% battery per hour in standby mode. This suggests an omission failure where the system is omitting to perform its intended functions of conserving battery life [17076].
(c) timing: There is no specific mention in the article of a timing-related failure where the system performs its intended functions correctly but at the wrong time.
(d) value: The article does not provide information about a value-related failure where the system performs its intended functions incorrectly.
(e) byzantine: The article does not mention any byzantine behavior where the system behaves erroneously with inconsistent responses and interactions.
(f) other: The behavior of the software failure incident described in the article can be categorized as a performance degradation issue, where the system's battery life significantly worsened after the iOS update, impacting the overall user experience [17076]. |