| Recurring |
one_organization |
(a) The software failure incident related to the Pioneer SP-SB23W sound bar occurred within the same organization, Pioneer. The article mentions that Pioneer acknowledged the issue with the audio processing on Bluetooth music streaming with the SP-SB23W Speaker Bar and posted a notice on its website for affected customers to contact their Customer Service Department for assistance [22450].
(b) There is no information in the provided article indicating that a similar software failure incident has happened at other organizations or with their products and services. |
| Phase (Design/Operation) |
design |
(a) The software failure incident in the article is related to the design phase. The Pioneer SP-SB23W Speaker Bar had an issue with the audio processing on Bluetooth music streaming, where only the right channel of audio was being decoded, resulting in mono sound instead of stereo. This flaw was acknowledged by Pioneer, and they posted a notice on their website asking customers to contact their Customer Service Department for assistance [22450]. The issue was attributed to a design flaw in the audio processing system of the speaker bar.
(b) There is no information in the article indicating that the software failure incident was related to the operation phase or misuse of the system. |
| Boundary (Internal/External) |
within_system |
(a) within_system: The software failure incident with the Pioneer SP-SB23W sound bar was due to an issue with the audio processing on Bluetooth music streaming within the system. Users reported that only the right channel of audio was being decoded when using Bluetooth, resulting in mono sound instead of stereo sound. Pioneer acknowledged the issue and posted a notice on its website for affected customers to contact customer service for assistance [22450]. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident in this case was due to non-human actions. The issue with the audio processing on Bluetooth music streaming with the SP-SB23W Speaker Bar resulted in only the right channel of audio being decoded, leading to mono sound instead of stereo sound. This flaw was confirmed by connecting a MacBook Pro to the speaker bar via Bluetooth and adjusting the balance control, which clearly showed the problem without any human intervention [22450]. |
| Dimension (Hardware/Software) |
hardware |
(a) The software failure incident in Article 22450 is related to hardware. The Pioneer SP-SB23W Speaker Bar had an issue with the audio processing on Bluetooth music streaming, where only the right channel of audio was being decoded, resulting in mono sound instead of stereo sound. This issue was confirmed by connecting a MacBook Pro to the speaker bar via Bluetooth and adjusting the balance control, which resulted in silence when the balance was moved all the way to the left. Pioneer acknowledged the issue and posted a notice on its website for affected customers to contact customer service for assistance [22450]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident described in the article is non-malicious. The issue with the Pioneer SP-SB23W Speaker Bar was related to a flaw in the audio processing on Bluetooth music streaming, causing only the right channel of audio to be decoded, resulting in mono sound instead of stereo sound. Pioneer acknowledged the issue and posted a notice on its website asking customers to contact their Customer Service Department for assistance [22450]. The company's response and efforts to address the problem indicate that the failure was not due to malicious intent but rather a technical flaw in the product. |
| Intent (Poor/Accidental Decisions) |
unknown |
(a) The software failure incident related to the Pioneer SP-SB23W sound bar was not due to poor decisions but rather a technical flaw in the audio processing on Bluetooth music streaming. Pioneer acknowledged the issue with the audio processing on Bluetooth music streaming and posted a notice on its website asking affected customers to contact their Customer Service Department for assistance [22450]. The failure was not a result of poor decisions but rather a technical issue with the product. |
| Capability (Incompetence/Accidental) |
development_incompetence |
(a) The software failure incident in this case is related to development incompetence. The issue with the Pioneer SP-SB23W sound bar was identified as a flaw in the audio processing on Bluetooth music streaming. Users reported that only the right channel of audio was being decoded, resulting in mono sound instead of stereo sound. This flaw was acknowledged by Pioneer, and they posted a notice on their website asking affected customers to contact their Customer Service Department for assistance [22450]. The fact that this issue was present in the product indicates a failure in the development process, possibly due to a lack of professional competence in ensuring the proper functioning of the Bluetooth audio feature.
(b) The software failure incident does not appear to be accidental. The article does not mention any accidental factors contributing to the issue with the SP-SB23W sound bar. Instead, it highlights the specific flaw in the audio processing related to Bluetooth music streaming, which was confirmed and acknowledged by Pioneer. The company's response to the issue, including posting a notice on their website and offering repair or replacement for affected units, indicates a proactive approach to addressing the problem rather than attributing it to accidental factors [22450]. |
| Duration |
temporary |
The software failure incident described in the article is temporary. The issue with the Bluetooth audio sound quality on the Pioneer SP-SB23W Speaker Bar was identified as a flaw in the audio processing specifically related to Bluetooth music streaming. Pioneer acknowledged the issue and provided a notice on their website for affected customers to contact customer service for repair or replacement [22450]. This indicates that the failure was due to contributing factors introduced by certain circumstances (Bluetooth audio processing) but not all circumstances. |
| Behaviour |
omission, value |
(a) crash: The software failure incident described in the article is not a crash. The issue with the Pioneer SP-SB23W sound bar was related to Bluetooth audio sound quality, specifically decoding only the right channel of audio when using Bluetooth, resulting in mono sound instead of stereo [22450].
(b) omission: The software failure incident can be categorized as an omission. The system omitted to perform its intended function of correctly decoding both audio channels when streaming music via Bluetooth, leading to a mono sound output instead of stereo [22450].
(c) timing: The software failure incident is not related to timing issues. The issue with the SP-SB23W sound bar was not about the system performing its intended functions too late or too early, but rather incorrectly decoding the audio channels during Bluetooth streaming [22450].
(d) value: The software failure incident falls under the category of a value issue. The system was performing its intended function of streaming audio via Bluetooth, but it was doing so incorrectly by decoding only one audio channel instead of both, resulting in a loss of value for the customers who expected stereo sound [22450].
(e) byzantine: The software failure incident is not characterized by a byzantine behavior. The issue with the SP-SB23W sound bar was consistent in terms of the incorrect decoding of audio channels during Bluetooth streaming, leading to a predictable outcome of mono sound instead of stereo [22450].
(f) other: The software failure incident does not exhibit any other specific behavior outside of the options provided. |