| Recurring |
one_organization, multiple_organization |
(a) The software failure incident of the Facebook colour changer scam has happened before within the same organization. The article mentions that similar colour changer scams have operated on Facebook in the past, exploiting the popular customization options of sites such as Tumblr and MySpace. This indicates that Facebook has experienced similar incidents related to scams and hacking attempts in the past [29222].
(b) The software failure incident of the Facebook colour changer scam has also impacted multiple countries, indicating that similar incidents have happened at other organizations or with their products and services as well. The article mentions that the revived scam has impacted more than 10,000 people across multiple countries, suggesting that this type of scam is not limited to Facebook alone [29222]. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident in Article 29222 can be attributed to the design phase. The incident occurred due to a vulnerability in Facebook's app page itself, which allowed hackers to implant viruses and malicious code into Facebook-based applications, directing users to phishing sites. This vulnerability in the design of the app led to the compromise of users' Facebook accounts and computers [29222].
(b) Additionally, the software failure incident can also be linked to the operation phase. Users who fell for the scam were redirected to a tutorial video that granted hackers temporary access to their Facebook accounts, allowing them to see personal information. This unauthorized access was a result of the operation of the scam, where users interacted with the malicious elements of the app, leading to the compromise of their accounts [29222]. |
| Boundary (Internal/External) |
within_system |
(a) within_system: The software failure incident described in the article is primarily within the system. The vulnerability that allowed hackers to implant viruses and malicious code into Facebook-based applications originated within Facebook's app page itself, enabling the cybercriminals to compromise users' accounts and devices [29222]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident in the article was primarily due to non-human actions. The incident involved a scam where a Facebook app called "Facebook colour changer" was used to compromise users' Facebook accounts and computers. The app exploited a vulnerability in Facebook's app page itself, allowing hackers to implant viruses and malicious code into Facebook-based applications, directing users to phishing sites [29222].
(b) Human actions also played a role in this software failure incident. Users were tricked into downloading the malicious app, which led to the compromise of their Facebook accounts and devices. Additionally, the hackers behind the scam used methods like redirecting users to tutorial videos and offering fake antivirus software to infect users' computers and devices with malware [29222]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident reported in Article 29222 occurred due to contributing factors originating in software. The incident involved a Facebook app scam called "Facebook colour changer" that tricked users into downloading the app, leading them to a phishing website and compromising their Facebook accounts and computers. The vulnerability in Facebook's app page allowed hackers to implant viruses and malicious code into Facebook-based applications, directing users to phishing sites. This indicates that the failure was primarily caused by software-related issues rather than hardware-related issues [29222]. |
| Objective (Malicious/Non-malicious) |
malicious |
(a) The objective of the software failure incident was malicious, as cybercriminals created a Facebook colour changer app to scam users by hacking into their Facebook accounts and computers. The app was designed to compromise user accounts by leading them to a phishing website and implanting viruses and malicious code into Facebook-based applications [29222]. The hackers aimed to gain access to users' personal information, infect their devices with malware, and trick them into installing viruses under the guise of a video player or anti-virus software [29222]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The intent of the software failure incident was related to poor_decisions. The incident involved a Facebook app scam that tricked users into downloading an app called "Facebook colour changer" which promised to change the color of Facebook's interface. However, this app was actually a phishing scam designed to compromise users' Facebook accounts and computers. The hackers exploited a vulnerability in Facebook's app page to implant viruses and malicious code, leading users to phishing sites. This deceptive tactic was a deliberate and malicious decision made by cybercriminals to gain unauthorized access to users' personal information and devices [29222]. |
| Capability (Incompetence/Accidental) |
development_incompetence, accidental |
(a) The software failure incident in the article can be attributed to development incompetence. The Facebook colour changer app was designed as a scam to compromise users' Facebook accounts and computers. The hackers exploited a vulnerability in Facebook's app page itself, allowing them to implant viruses and malicious code into Facebook-based applications, directing users to phishing sites. This indicates a lack of professional competence in ensuring the security and integrity of the app [29222].
(b) Additionally, the incident can also be categorized as accidental. Users were tricked into downloading the app under the false pretense of changing the color of their Facebook interface. The redirection to a phishing website and the installation of malware disguised as a pornography video player or fake antivirus software were accidental actions taken by users who fell for the scam, leading to the compromise of their personal information and devices [29222]. |
| Duration |
temporary |
The software failure incident described in the article is temporary. The hackers behind the Facebook colour changer scam used methods to temporarily access users' Facebook accounts and personal information, as well as attempt to infect their devices with malicious software. Users who fell for the scam were advised to uninstall the app, change their password, and take preventive measures to secure their accounts [29222]. |
| Behaviour |
crash, omission, value, other |
(a) crash: The software failure incident in the article can be categorized as a crash. The Facebook colour changer app tricks users into downloading it, leading to a phishing website and compromising the user's Facebook account and computer. This results in the system losing its state and not performing its intended functions, ultimately crashing the user's Facebook account and potentially their device [29222].
(b) omission: The software failure incident can also be linked to omission. Users who fall for the scam are redirected to a tutorial video that appears to explain how to use the app. However, this action grants hackers temporary access to the user's Facebook account, allowing them to see personal information. This omission of the system to prevent unauthorized access leads to a failure in performing its intended functions [29222].
(c) timing: The timing of the software failure incident is not explicitly mentioned in the article.
(d) value: The software failure incident can be associated with a failure in value. The hackers infect the user's computer or device with malicious software, such as malware disguised as a pornography video player for PC users and fake antivirus software for Android users. This incorrect behavior of the system results in performing its intended functions in a harmful and deceptive manner, compromising user security and privacy [29222].
(e) byzantine: The software failure incident does not exhibit characteristics of a byzantine failure.
(f) other: The other behavior exhibited by the software failure incident is deception and malicious intent. The app deceives users by promising to change the color of Facebook's interface but instead compromises their accounts and devices. The malicious actors behind the scam aim to trick users into installing harmful software and accessing personal information, showcasing a deceptive and harmful behavior not covered by the other categories [29222]. |