| Recurring |
one_organization, multiple_organization |
(a) The software failure incident related to the Master Chief Collection (MCC) happened within the same organization, 343 Industries. The incident with MCC was described as plagued with issues that lasted for months after launch, leading to a vow from 343 Industries to never again launch a Halo game without first running a beta [37248].
(b) The software failure incident with the Master Chief Collection (MCC) can be seen as a cautionary tale for other organizations in the gaming industry. The challenges faced by 343 Industries with MCC, such as ambitious integration of multiple games into a single user interface without proper testing, serve as a lesson for other companies developing and launching complex gaming projects. The importance of offering a beta test before the official launch was highlighted as a key takeaway from the MCC incident, indicating that similar issues could potentially be avoided by other organizations through thorough testing and player feedback [37248]. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in the article [37248]. The article discusses how 343 Industries faced challenges with the Master Chief Collection (MCC) on Xbox One due to the ambitious decision to package all four games together with a single user interface. This decision to combine the games into one package was described as "very ambitious" by Bonnie Ross, the head of 343 Industries. In hindsight, Ross mentioned that it might have been better to ship the four games separately, indicating that the design choice to integrate them caused significant issues during the launch and post-launch period.
(b) The software failure incident related to the operation phase is evident in the article [37248]. The article highlights how the Master Chief Collection players experienced problems that lasted for months after the launch, indicating issues with the operation or functioning of the system. The challenges faced by 343 Industries with MCC, being their first game for Xbox One, suggest that operational issues arose from the complexity of offering a seamless experience across multiple games within the collection. |
| Boundary (Internal/External) |
within_system |
(a) within_system: The software failure incident related to the Master Chief Collection (MCC) in the article was primarily attributed to factors originating from within the system. 343 Industries, the studio behind MCC, faced challenges with the ambitious idea of packaging all four games together with a single user interface. Bonnie Ross, the head of 343 Industries, mentioned that the decision to combine the games into one package was "very ambitious" and that offering such an experience created huge challenges for the team. Ross also acknowledged that in hindsight, it might have been better to ship the four games separately, indicating an internal decision that led to the issues experienced by players [37248]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident in the article was primarily due to non-human actions, such as the ambitious decision to package all four games of the Master Chief Collection together with a single user interface. This decision, although aiming to provide a seamless experience, led to significant challenges and issues that plagued the game for months after launch [37248].
(b) Additionally, human actions played a role in the software failure incident as the decision-making process by 343 Industries to package all four games together and not run a beta before launch contributed to the problems experienced by players. The head of 343 Industries, Bonnie Ross, acknowledged that in hindsight, it would have been better to ship the four games separately and emphasized the importance of offering a beta for future game releases to avoid similar issues [37248]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident related to hardware:
- The article mentions that the Master Chief Collection (MCC) on Xbox One had issues that lasted for months after launch. This could indicate potential hardware-related problems with the Xbox One console itself [37248].
(b) The software failure incident related to software:
- The article highlights that the issues with MCC were due to the decision to package all four games together with a single user interface, which was described as "very ambitious." This decision to integrate the games in this manner could have led to software-related challenges and issues [37248]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident related to the Master Chief Collection (MCC) for Halo on Xbox One was non-malicious. The issues faced by players were attributed to the ambitious decision to package all four games together with a single user interface, causing significant challenges for the studio. Bonnie Ross from 343 Industries mentioned that the original plan was to ship the four games separately, but the idea to combine them was seen as a "magical experience." This decision, although well-intentioned, led to significant problems post-launch, highlighting the importance of proper testing and beta phases in software development to avoid such issues in the future [37248]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The intent of the software failure incident was poor_decisions. The article mentions that the decision to package all four games of the Master Chief Collection together with a single user interface was described as "very ambitious" by 343 Industries. In hindsight, it was acknowledged that it would have been better to ship the four games separately, and the studio realized that fans would have loved that approach. This decision to combine the games into one package led to significant challenges and issues for the players [37248]. |
| Capability (Incompetence/Accidental) |
development_incompetence, accidental |
(a) The software failure incident related to development incompetence is evident in the article. 343 Industries faced challenges with the Master Chief Collection (MCC) on Xbox One, as they initially planned to ship all four games separately but later decided to combine them into one package with a single user interface, which was described as "very ambitious" by Bonnie Ross, the head of 343 Industries. In hindsight, Ross mentioned that it would have been better to ship the four games separately, indicating a lack of professional competence in decision-making regarding the game's development strategy [37248].
(b) The software failure incident related to accidental factors is also apparent in the article. The decision to combine all four games into the Master Chief Collection with a single user interface was described as ambitious but ultimately led to significant challenges for 343 Industries. This decision, although made with the intention of providing a seamless experience for players, resulted in various issues that plagued the game for months after launch. The accidental introduction of these contributing factors highlights the challenges faced by the development team in executing their vision for the game [37248]. |
| Duration |
temporary |
(a) The software failure incident related to Halo's Master Chief Collection (MCC) was more of a temporary nature rather than permanent. The issues that plagued MCC lasted for months after launch, indicating that the failure was due to contributing factors introduced by certain circumstances but not all [37248]. The article mentions that 343 Industries acknowledged the challenges they faced with MCC being their first game for Xbox One and the ambitious decision to package all four games together with a single user interface. Reflecting on the experience, they realized that it would have been better to ship the four games separately, suggesting that the failure was not a permanent one but rather a result of specific decisions and circumstances. |
| Behaviour |
crash, omission, other |
(a) crash: The software failure incident related to the Master Chief Collection (MCC) on Xbox One was characterized by a crash. Players experienced problems that lasted for months after the launch, indicating a failure of the system to perform its intended functions due to the system losing state and not working as expected [37248].
(b) omission: The software failure incident also involved omission. The system omitted to perform its intended functions at instances, leading to issues with the seamless movement across games and the overall user experience [37248].
(c) timing: The timing of the software failure incident was not explicitly mentioned in the article.
(d) value: The software failure incident did not involve a failure due to the system performing its intended functions incorrectly.
(e) byzantine: The software failure incident did not exhibit behavior characteristic of a byzantine failure.
(f) other: The other behavior exhibited in the software failure incident was the ambitious attempt to package all four games together with a single user interface, which created challenges and contributed to the issues faced by players. This decision to combine the games into one experience was described as "very ambitious" and ultimately led to problems with the system's performance [37248]. |