| Recurring |
one_organization |
(a) In the provided article, it is mentioned that even after Microsoft released a fix for the Windows 10 Store issue, there were still some users experiencing problems with the Store and Store apps. This indicates that the software failure incident had happened again within the same organization, Microsoft, with its products and services [39301].
(b) The article does not provide information about the software failure incident happening again at multiple organizations or with their products and services. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident in the article was related to the design phase. Users, including the author, began reporting problems with the Windows 10 Store after Microsoft seemingly released a new version of the Windows 10 Store designed to fix download issues. However, this fix did not alleviate the issues, indicating a failure introduced during the development phase [39301].
(b) The software failure incident in the article was also related to the operation phase. Users reported being unable to access the Windows 10 Store and use previously installed Store apps, such as Windows 10 Mail and Calendar. Some users found workarounds like resetting their machines or disabling recent updates to fix the issues, suggesting problems introduced during the operation or misuse of the system [39301]. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident related to the Windows 10 Store issues was within the system. Users were experiencing problems with updating existing Windows Store apps or downloading new ones directly within the Windows 10 operating system. Microsoft acknowledged the issue and released a fix for the Store problem via Windows Update [39301]. Users reported workarounds such as resetting their Windows 10 machines or disabling recent Windows 10 updates to address the Store and Windows Store app issues [39301]. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident in this case was primarily due to non-human actions. Users reported issues with the Windows 10 Store, such as being unable to update existing apps or download new ones. Microsoft released a new version of the Windows 10 Store to address these problems, indicating that the failure was caused by factors within the software itself [39301]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident reported in Article 39301 was due to contributing factors originating in software. The article specifically mentions that users were having trouble updating or downloading apps from the Windows 10 Store. Microsoft acknowledged the issue and released a fix for the problem, indicating that the root cause was related to software issues within the Windows 10 Store itself. Users reported being unable to access the Store and use various Store apps, which points to a software-related failure [39301]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident described in the article does not indicate any malicious intent behind the issue. It appears to be a non-malicious failure related to technical issues with the Windows 10 Store affecting users' ability to update or download apps [39301]. |
| Intent (Poor/Accidental Decisions) |
accidental_decisions |
(a) The software failure incident related to the Windows 10 Store glitch was not explicitly attributed to poor decisions. However, it was mentioned that Microsoft released a new version of the Windows 10 Store a week before the reported issues, which was intended to fix download problems among other issues. Despite this update, the problems persisted, indicating that the initial fix may not have been effective in resolving the issues [39301].
(b) The software failure incident related to the Windows 10 Store glitch was more aligned with accidental decisions or unintended consequences. Users reported being unable to access the Windows 10 Store and use various Store apps, including Mail and Calendar, after a new version of the Windows 10 Store was released by Microsoft. The fix for the issue was expected to be delivered via Windows Update, but it was unclear if this was the ultimate solution as users did not see any new Windows Updates beyond the usual Windows Defender definition updates [39301]. |
| Capability (Incompetence/Accidental) |
unknown |
(a) The software failure incident related to development incompetence is not explicitly mentioned in the provided article. Therefore, it is unknown whether the failure was due to contributing factors introduced due to lack of professional competence by humans or the development organization.
(b) The software failure incident related to accidental factors is not explicitly mentioned in the provided article. Therefore, it is unknown whether the failure was due to contributing factors introduced accidentally. |
| Duration |
temporary |
From the provided article [39301], it is evident that the software failure incident related to the Windows 10 Store was temporary. Users began reporting problems with the Windows 10 Store, including being unable to update existing apps or download new ones. Microsoft acknowledged the issue and mentioned that a fix would be delivered via Windows Update within 48 hours. Users also found workarounds to temporarily resolve the issue, such as resetting their machines or disabling recent updates. Over time, Microsoft released a new version of the Windows 10 Store to address the download issues, indicating that the failure was not permanent but rather temporary in nature. |
| Behaviour |
omission, other |
(a) crash: The software failure incident described in the article does not involve a crash where the system loses state and does not perform any of its intended functions. Users were able to access the Windows 10 Store and see app updates, but they couldn't download them, indicating that the system was still operational to some extent [39301].
(b) omission: The software failure incident aligns more closely with the omission behavior, where the system omits to perform its intended functions at an instance(s). Users reported being unable to update existing Windows Store apps or download new ones, indicating a failure in the system's ability to carry out these functions [39301].
(c) timing: The incident does not suggest a timing failure where the system performs its intended functions correctly but too late or too early. The issue was related to users not being able to download or update apps from the Windows 10 Store, rather than a timing-related problem [39301].
(d) value: The failure does not relate to a value behavior where the system performs its intended functions incorrectly. Instead, the issue was centered around the inability to download or update apps from the Windows 10 Store, rather than the system executing these functions incorrectly [39301].
(e) byzantine: The software failure incident does not exhibit a byzantine behavior where the system behaves erroneously with inconsistent responses and interactions. The issue described in the article primarily revolved around users being unable to access the Windows 10 Store and download/update apps, indicating a more straightforward failure scenario [39301].
(f) other: The behavior of the software failure incident can be categorized as a functional failure, where the system fails to perform its intended functions of allowing users to download and update apps from the Windows 10 Store. This failure led to user inconvenience and required intervention from Microsoft to address the issue [39301]. |