| Recurring |
one_organization, multiple_organization |
(a) This specific software failure incident with Apple's Safari web browser crashing for many users is an example of a recurring issue within the same organization. The incident mentioned in the article is not the first time Safari users have experienced crashes or bugs. The article does not mention previous incidents with Safari, but the fact that the issue was quickly resolved by Apple suggests that they have encountered similar problems in the past and have mechanisms in place to address them efficiently.
(b) The article briefly mentions a recent service problem experienced by Twitter, another technology giant, where the social media site went down for more than six hours due to a problem with the code that runs the service. This indicates that software failure incidents are not unique to Apple but can also occur at other organizations like Twitter [39972]. |
| Phase (Design/Operation) |
design |
(a) The software failure incident described in the article is related to the design phase. The issue with Apple's Safari web browser crashing for many iPhone, iPad, and Mac users was caused by a bug in the app's search suggestions feature, which offers users potential searches based on what they begin to type. This bug led to the browser crashing when users attempted to use the search bar to browse the web [39972].
(b) The article does not provide information about the software failure incident being related to the operation phase. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident with Apple's Safari web browser crashing for many iPhone, iPad, and Mac users was within the system. Users experienced crashes when using the app's search bar, specifically related to the search suggestions feature. Apple was able to issue a fix for the bug, indicating that the issue originated within the Safari app itself [39972]. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident in the article was related to non-human actions. The issue with Apple's Safari web browser causing crashes for many users was due to a bug in the app's search suggestions feature, which offered potential searches based on what users began to type. This bug led to the browser crashing when users attempted to use the search bar to browse the web [39972]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident reported in the article is related to a bug in Apple's Safari web browser that caused it to crash for many iPhone, iPad, and Mac users globally. This issue was not attributed to hardware problems but rather to a software bug within the Safari app itself. Users experienced crashes when using the search bar, specifically related to the app's search suggestions feature. Apple was able to quickly issue a fix for the bug, indicating that the root cause was software-related [39972]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident described in the article is non-malicious. It was an issue with Apple's Safari web browser that caused it to suddenly crash for many iPhone, iPad, and Mac users globally. Users experienced crashes when attempting to use the app's search bar to browse the web. The problem was related to the app's search suggestions feature, which offers potential searches based on what users begin to type. Apple quickly issued a fix for the bug, indicating that the failure was not due to malicious intent but rather a technical issue [39972]. |
| Intent (Poor/Accidental Decisions) |
unknown |
The software failure incident with Apple's Safari web browser crashing for many users globally does not provide specific information to determine whether the incident was due to poor decisions or accidental decisions. The article mainly focuses on the technical issue causing the crash and the steps taken to resolve it. Therefore, the intent behind the software failure incident is unknown based on the provided article [39972]. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident described in the article does not indicate any issues related to development incompetence. The problem with Apple's Safari web browser crashing for many users was attributed to a bug related to the app's search suggestions feature. The company quickly issued a fix for the bug, indicating a prompt response to address the issue [39972].
(b) The software failure incident with Apple's Safari web browser crashing for users was accidental in nature, as it was not intentional but rather a bug that caused the crashes. Users reported the problem on social media, and Apple advised affected users to clear their website data to resolve the issue. The incident was not caused by intentional actions but rather by an unintended bug in the software [39972]. |
| Duration |
temporary |
The software failure incident related to the Safari web browser crashing for many iPhone, iPad, and Mac users was temporary. Users were advised to clear their website data from within the settings app to complete the fix, indicating that the issue was not permanent [39972]. |
| Behaviour |
crash |
(a) crash: The software failure incident described in the article is related to a crash. Many iPhone, iPad, and Mac users globally experienced Safari crashing when they attempted to use the app's search bar to browse the web, leading to the app returning them to their device home screen [39972].
(f) other: The article does not provide information on other specific behaviors such as omission, timing, value, or byzantine behavior. |