Incident: Security Flaw in We Vibe 4 Plus Smartphone App

Published Date: 2016-08-10

Postmortem Analysis
Timeline 1. The software failure incident involving the flaws in the software controlling the We Vibe 4 Plus vibrator happened around the time of the 24th annual hacking event in Las Vegas called Defcon, as mentioned in the article [47495]. 2. Published on 2016-08-10 07:00:00+00:00. 3. Estimated Timeline: The incident likely occurred around August 2016.
System 1. Software controlling the We Vibe 4 Plus vibrator [47495]
Responsible Organization 1. Standard Innovation - The software failure incident involving the We Vibe 4 Plus vibrator was caused by flaws in the software that controls the device, as discovered by security researchers followr and g0ldfisk [47495].
Impacted Organization 1. Users of the We Vibe 4 Plus vibrator controlled by the smartphone app were impacted by the software failure incident [47495].
Software Causes 1. Flaws in the software controlling the device allowed potential takeover by hackers [47495]. 2. Software vulnerability that required a hacker to be nearby to exploit [47495].
Non-software Causes 1. Lack of proper data privacy measures in the design and implementation of the internet-connected vibrator [47495].
Impacts 1. The software failure incident in the We Vibe 4 Plus vibrator, discovered by security researchers followr and g0ldfisk, exposed a vulnerability that could potentially allow a hacker to take over the vibrator while it's in use [47495]. 2. The flaw in the software also led to concerns regarding the collection of personal data by Standard Innovation, including information on the temperature of the device and the intensity at which it's vibrating in real time [47495]. 3. The incident highlighted the lack of clarity in the terms and conditions provided by Standard Innovation, prompting the company to commit to fixing the software vulnerability and clarifying how it uses the gathered information in "plain language" for users [47495]. 4. Users were given the option to opt out of sending data on how they use the device, and the company assured that the collected data was mostly anonymized to protect user privacy [47495].
Preventions 1. Conducting thorough security testing and vulnerability assessments during the development phase of the software [47495]. 2. Implementing strong encryption protocols for data transmission between the device and the smartphone app [47495]. 3. Ensuring clear and transparent terms and conditions for users regarding data collection and usage by the company [47495].
Fixes 1. Standard Innovation needs to address the software vulnerability identified by the security researchers, which could potentially allow a hacker to take over the vibrator while in use. This fix would involve patching the software to enhance security measures and prevent unauthorized access [47495].
References 1. Security researchers followr and g0ldfisk [Article 47495]

Software Taxonomy of Faults

Category Option Rationale
Recurring one_organization (a) The software failure incident related to the We Vibe 4 Plus vibrator controlled by a smartphone app, where security researchers found flaws in the software that controls the device, happened within the same organization, Standard Innovation. The company's communications manager, Denny Alexander, mentioned that they will fix the software vulnerability that could potentially allow a hacker to take over the vibrator while in use [47495]. (b) There is no information in the provided article about the software failure incident happening again at other organizations or with their products and services.
Phase (Design/Operation) design, operation (a) The software failure incident in the article is related to the design phase. Security researchers found flaws in the software that controls the We Vibe 4 Plus vibrator, which could potentially allow a hacker to take over the device while in use. The researchers discovered these vulnerabilities by studying the information the device sends and receives, as well as analyzing the product's terms and conditions [47495]. (b) The software failure incident is also related to the operation phase. The concerns raised by the researchers were not only about the security flaws but also about the device's collection of personal data, such as the temperature and intensity of vibration in real-time. The company, Standard Innovation, collects this data to monitor the device's performance and for market research purposes. The researchers highlighted the potential privacy implications of such data collection and challenged the company's use of terms and conditions to justify extensive data gathering, especially in the context of intimate devices like sex toys [47495].
Boundary (Internal/External) within_system, outside_system (a) within_system: The software failure incident in this case was primarily due to flaws in the software that controls the We Vibe 4 Plus vibrator, as identified by security researchers followr and g0ldfisk [47495]. These flaws allowed for potential hacking of the device and unauthorized access to personal data collected by the company. The issue originated from within the system itself, highlighting vulnerabilities in the software that could be exploited by hackers. (b) outside_system: While the software vulnerability was a key factor in the incident, it's worth noting that the potential for a hacker to take over the vibrator while in use would require the hacker to be nearby, as mentioned by Denny Alexander, the communications manager for Standard Innovation [47495]. This aspect suggests that the proximity of the hacker is an external factor that could impact the exploitation of the software vulnerability.
Nature (Human/Non-human) non-human_actions, human_actions (a) The software failure incident in this case was primarily due to non-human actions. Security researchers found flaws in the software controlling the vibrator, which could potentially allow a hacker to take over the device while in use. The flaw was discovered by analyzing the software and studying the information it sends and receives, indicating a vulnerability introduced without human participation [47495]. (b) However, human actions also played a role in this incident. The company, Standard Innovation, collects personal data from the device, including information on temperature and intensity levels, in real time. The company's communication manager mentioned that they will be clarifying their terms and conditions to explain how they use this data and will allow users to opt out of sending usage data. This indicates that human decisions regarding data collection and privacy policies also contributed to the software failure incident [47495].
Dimension (Hardware/Software) software (a) The software failure incident in the article was not directly attributed to hardware issues. The security researchers found flaws in the software that controls the device, specifically in how it handles personal data and potential vulnerabilities that could allow a hacker to take over the vibrator [47495]. (b) The software failure incident in the article was primarily due to contributing factors that originated in the software. The security researchers identified flaws in the software controlling the device, which could potentially lead to a hacker taking control of the vibrator. The company, Standard Innovation, acknowledged the software vulnerability and committed to fixing it, indicating that the root cause of the failure was in the software itself [47495].
Objective (Malicious/Non-malicious) non-malicious (a) The software failure incident in this case is more related to a non-malicious objective. The security researchers, followr and g0ldfisk, discovered flaws in the software controlling the We Vibe 4 Plus vibrator, which could potentially allow a hacker to take over the device while in use. However, the primary concern highlighted by the researchers was the collection of personal data by the device, such as temperature and intensity of vibration, in real time. They questioned the privacy implications of such data collection and how it could be used by the company for market research purposes [47495]. The company, Standard Innovation, acknowledged the software vulnerability and stated that a hacker would need to be nearby to exploit it. They also mentioned clarifying their terms and conditions to explain how user data is used and allowing users to opt-out of sharing usage data [47495].
Intent (Poor/Accidental Decisions) poor_decisions (a) The intent of the software failure incident was related to poor_decisions. The security researchers found flaws in the software controlling the vibrator, which could potentially allow a hacker to take over the device while in use. Additionally, the researchers raised concerns about the collection of personal data by the company, such as the temperature and intensity of vibration, without clear consent from users. This indicates that the failure was a result of poor decisions made in the design and implementation of the software and data collection practices [47495].
Capability (Incompetence/Accidental) accidental (a) The software failure incident in this case was not due to development incompetence but rather due to security flaws found by two security researchers, followr and g0ldfisk, in the software that controls the vibrator device [47495]. (b) The software failure incident was accidental in nature as it was not intentionally caused by the company but rather discovered by the security researchers who found flaws in the software that could potentially allow a hacker to take over the vibrator while in use [47495].
Duration temporary The software failure incident discussed in the article [47495] was temporary. The security researchers identified flaws in the software controlling the We Vibe 4 Plus vibrator, which could potentially allow a hacker to take over the device while in use. However, the company, Standard Innovation, responded by stating they would fix the software vulnerability and clarify their terms and conditions to address the issues raised by the researchers. This indicates that the failure was temporary and could be rectified by addressing specific vulnerabilities in the software.
Behaviour omission, value, byzantine, other (a) crash: The software flaw in the We Vibe 4 Plus vibrator controlled by a smartphone app could potentially let a hacker take over the vibrator while it's in use, although at that point it was only theoretical [47495]. (b) omission: The researchers found flaws in the software controlling the device, which included the potential for a hacker to take over the vibrator and the collection of personal data such as the temperature and intensity of vibration without explicit user consent [47495]. (c) timing: There is no specific mention of a timing-related failure in the articles. (d) value: The software flaw allowed for the collection of personal data without clear user consent, indicating a failure in how the system handled and processed user data [47495]. (e) byzantine: The software flaw in the We Vibe 4 Plus vibrator allowed for potential unauthorized access and control of the device by a hacker, leading to inconsistent and unauthorized interactions with the device [47495]. (f) other: The software flaw also led to concerns about the privacy implications of the data collected by the device, such as the intensity levels of vibration being used for market research purposes without explicit user knowledge or consent [47495].

IoT System Layer

Layer Option Rationale
Perception sensor, embedded_software (a) The software failure incident mentioned in the article is related to the sensor layer of the cyber physical system. The security researchers found flaws in the software that controls the vibrator, which collects information on the temperature of the device and the intensity at which it's vibrating in real time. This data is sent back to the company, and the researchers discovered this by taking the vibrator apart and studying the information it sends and receives [47495].
Communication connectivity_level The software failure incident reported in Article 47495 was related to the communication layer of the cyber physical system that failed at the connectivity_level. The security researchers found flaws in the software that controls the We Vibe 4 Plus vibrator, which could potentially allow a hacker to take over the device while it's in use. This vulnerability was related to the device's communication over Bluetooth and the data being sent back to the company in real-time, indicating a failure at the network or transport layer of the cyber physical system [47495].
Application TRUE The software failure incident reported in Article 47495 was related to the application layer of the cyber physical system. The failure was due to flaws in the software that controls the We Vibe 4 Plus vibrator, which allowed potential exploitation by hackers and unauthorized access to personal data collected by the device's app [47495]. This aligns with the definition of an application layer failure, which involves contributing factors introduced by bugs, errors, exceptions, and incorrect usage within the software application.

Other Details

Category Option Rationale
Consequence theoretical_consequence (a) death: People lost their lives due to the software failure (b) harm: People were physically harmed due to the software failure (c) basic: People's access to food or shelter was impacted because of the software failure (d) property: People's material goods, money, or data was impacted due to the software failure (e) delay: People had to postpone an activity due to the software failure (f) non-human: Non-human entities were impacted due to the software failure (g) no_consequence: There were no real observed consequences of the software failure (h) theoretical_consequence: There were potential consequences discussed of the software failure that did not occur (i) other: Was there consequence(s) of the software failure not described in the (a to h) options? What is the other consequence(s)? The software failure incident discussed in the article did not result in any of the consequences mentioned in options (a) to (f). The main issue highlighted was the potential risk posed by the software flaw in the vibrator controlled by a smartphone app, including the possibility of a hacker taking over the device and the collection of personal data by the company without clear consent from users. The consequences discussed were more theoretical in nature, focusing on privacy concerns and the need for better transparency regarding data collection practices [47495].
Domain information (a) The failed system in the article was related to the production and distribution of information. The software flaw was found in the We Vibe 4 Plus vibrator controlled by a smartphone app, which collects data on the temperature of the device and the intensity at which it's vibrating in real time [47495].

Sources

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