| Recurring |
unknown |
The article does not provide information about the software failure incident happening again at the same organization or with its products and services (option a) or at other organizations or with their products and services (option b). |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in the article where the Garmin Edge 820 faced issues such as a faulty touchscreen, unreliable battery level indicator, and dropped map prompts feature [59084]. These issues were likely introduced during the development phase of the device, indicating a failure in the design aspect of the software.
(b) The software failure incident related to the operation phase can be observed in the article where users experienced difficulties in using the Garmin Edge 820 while moving, especially with gloves on, due to the poor touchscreen sensitivity and inaccurate touch interface [59084]. These issues were more related to the operation and usability of the device rather than inherent design flaws. |
| Boundary (Internal/External) |
within_system |
The software failure incident reported in the article is primarily within_system. The Garmin Edge 820 faced various issues such as erratic touchscreen behavior, unreliable battery level indicator, dropped map prompts feature, and poor navigation skills [59084]. These issues are internal to the device itself and are not caused by external factors. Additionally, the article mentions that the replacement 820 with updated software did not fully resolve the touchscreen responsiveness problem, indicating an internal software issue [59084]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident occurring due to non-human actions:
The article discusses various issues with the Garmin Edge 820 GPS navigation device, such as erratic touchscreen behavior, unreliable battery level indicator, dropped map prompts feature, and failure to offer prompts leading to missed turns [59084].
(b) The software failure incident occurring due to human actions:
The article mentions user experiences with the Garmin Edge 820, where users found it difficult to use the device while moving, especially with gloves on, due to the poor touchscreen sensitivity. Users also reported frustration with the touch interface being inaccurate at times [59084]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident related to hardware:
- The article discusses issues with the Garmin Edge 820 GPS navigation device, including a sensitive touchscreen that could be activated without physical touch, unreliable battery level indicator, and problems with touchscreen responsiveness in wet conditions or with gloves on [59084].
- Users experienced difficulties using the device while moving, especially with gloves on, due to the poor touchscreen and multiple attempts required to interact with it [59084].
- Some users found that licking a gloved finger was enough to fool the screen into responding, indicating a workaround for the touchscreen issues [59084].
(b) The software failure incident related to software:
- The article mentions that the Garmin Edge 820 had issues with navigation, such as failing to offer prompts about 10% of the time, leading to users missing turns until the unit beeped "Off course" [59084].
- Users reported that the pre-planned route navigation on the Garmin Edge 820 only provided text-based prompts, unlike the Garmin Edge 810 which displayed a map showing the route through junctions, making navigation more challenging [59084].
- Despite promises of updated software to fix issues, users found that stroking or dabbing at the screen with a covered digit had no effect, indicating ongoing software-related problems [59084]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident described in the article does not seem to be malicious. The issues with the Garmin Edge 820 GPS navigation device are related to non-malicious factors such as faulty hardware, unreliable touchscreen, poor navigation capabilities, and sub-standard performance in certain situations [59084]. The article highlights various technical shortcomings and user experience problems with the device, indicating that the failures were not intentional but rather a result of design flaws and usability issues. |
| Intent (Poor/Accidental Decisions) |
poor_decisions, accidental_decisions |
The software failure incident described in the articles seems to be related to both poor decisions and accidental decisions.
1. Poor Decisions:
The incident can be attributed to poor decisions made during the development and design of the Garmin Edge 820. The touchscreen sensitivity issues, unreliable battery level indicator, dropping of map prompts feature, and overall poor navigation capabilities indicate potential poor decisions in the design and implementation of the device [59084].
2. Accidental Decisions:
On the other hand, there are instances where the failures seem to be more accidental or unintended. For example, the erratic performance of the first 820 unit, the touchscreen sensitivity causing activation without physical touch, and the unreliable text-based prompts for pre-planned route navigation could be considered as unintended consequences rather than deliberate poor decisions [59084]. |
| Capability (Incompetence/Accidental) |
development_incompetence, accidental |
(a) The software failure incident in the article seems to be related to development incompetence. The Garmin Edge 820 faced various issues such as erratic performance, unreliable battery level indicator, sensitive touchscreen, and dropped features like map prompts [59084].
(b) The software failure incident could also be attributed to accidental factors. For example, the touchscreen sensitivity issues, unreliable battery level indicator, and dropped map prompts feature could be considered accidental failures in the development of the Garmin Edge 820 [59084]. |
| Duration |
temporary |
The software failure incident related to the Garmin Edge 820 described in Article 59084 can be categorized as a temporary failure. The article mentions various issues with the device, such as erratic touchscreen behavior, unreliable battery level indicator, dropped map prompts feature, and poor navigation skills. These issues seem to be related to specific circumstances or factors, such as sensitive touchscreen activation, unreliable software performance, and missing features like map prompts, rather than being inherent permanent failures of the device [59084]. |
| Behaviour |
crash, omission, value, byzantine |
(a) crash: The Garmin Edge 820 experienced crashes as mentioned in the article. The author mentioned that the first 820 unit they tried performed erratically, leading them to return it because they thought it was a faulty unit. The touchscreen was so sensitive that it could be activated without touching it at all, making it difficult to use. Additionally, the battery level indicator on the unit was unreliable, claiming 100% battery after a 160 km ride [59084].
(b) omission: The Garmin Edge 820 had issues with navigation prompts, with the article stating that about 10% of the time, the device failed to offer a prompt, causing the user to sail straight past a turning until the unit beeped "Off course" [59084].
(c) timing: The article did not specifically mention any failures related to timing.
(d) value: The Garmin Edge 820 had issues with its touchscreen functionality, with users reporting difficulties in using it while moving, especially with gloves on. The touchscreen was described as poor and required multiple attempts to register touches. It was also noted that the screen was almost unusable when wet, changing data fields with rain droplets or sweat [59084].
(e) byzantine: The Garmin Edge 820 exhibited inconsistent behavior with its touchscreen. While some reviewers mentioned that the touchscreen worked flawlessly even when coated in rainwater, others experienced serious sensitivity issues with the screen, finding the touch interface frustrating and inaccurate at times [59084].
(f) other: The article did not mention any other specific behaviors related to the software failure incident. |