| Recurring |
one_organization |
(a) The software failure incident happened again at one_organization:
- The Ukrainian national postal service, Ukrposhta, experienced a DDoS attack that occurred on two separate occasions. The attack began on Monday morning but ended, only to resume on Tuesday [62059].
(b) The software failure incident happened again at multiple_organization:
- The article does not provide specific information about similar incidents happening at other organizations. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident in the article is related to the design phase. The DDoS attack on Ukraine's national postal service website was a result of inadequate protection and critical systems being exposed to the internet, allowing hackers to flood the servers with web traffic [62059]. The attack targeted the online system that tracks parcels, indicating a vulnerability in the design or security measures of the system.
(b) The software failure incident is also related to the operation phase. The DDoS attack continued even after the initial wave, affecting the website and services, causing them to work slowly and with interruptions [62059]. This operational impact was a result of the ongoing attack on the system, showcasing how the operation of the system was disrupted due to external factors like the DDoS attack. |
| Boundary (Internal/External) |
within_system, outside_system |
(a) within_system: The software failure incident, in this case, the DDoS attack on Ukraine's national postal service, was caused by inadequate protection of critical systems exposed to the internet. The attack targeted the website's servers, leading to slow performance and interruptions in services [62059]. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident in this case was due to non-human actions, specifically a distributed denial of service (DDoS) attack carried out by unknown hackers targeting Ukraine's national postal service's website [62059]. The attack involved flooding the website's servers with a huge amount of web traffic to disrupt the online parcel tracking system.
(b) The article does not mention any contributing factors introduced by human actions that led to the software failure incident. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident in the article is related to hardware as the DDoS attack targeted the website's servers by flooding them with a huge amount of web traffic, which is a hardware-related issue [62059].
(b) The software failure incident is also related to software as the attack was carried out by infecting computers, routers, and IoT devices with malware, which is a software-related issue [62059]. |
| Objective (Malicious/Non-malicious) |
malicious |
(a) The software failure incident in this case is malicious. The Ukrainian postal service was hit by a DDoS attack carried out by unknown hackers with the intent to disrupt the online tracking system for parcels. The attack involved flooding the website's servers with a huge amount of web traffic to take the website offline, causing disruptions and slow performance [62059]. |
| Intent (Poor/Accidental Decisions) |
accidental_decisions |
(a) The intent of the software failure incident related to poor_decisions:
The software failure incident of the DDoS attack on Ukraine's national postal service was not directly attributed to poor decisions. Instead, it was caused by unknown hackers carrying out a distributed denial of service (DDoS) attack against Ukrposhta's website [62059].
(b) The intent of the software failure incident related to accidental_decisions:
The software failure incident of the DDoS attack on Ukraine's national postal service was more aligned with accidental_decisions as it was initiated by hackers who flooded the website's servers with a huge amount of web traffic, intending to take the website offline. This attack was not a result of intentional decisions made by the postal service but rather a malicious act by external actors [62059]. |
| Capability (Incompetence/Accidental) |
development_incompetence |
(a) The article mentions the issue of inadequate protection as a contributing factor to the DDoS attack on Ukraine's national postal service. Sean Newman, director of Corero Network Security, highlighted the importance of having the latest generation of always-on, real-time automatic DDoS protection to prevent such attacks. This lack of adequate protection can be attributed to development incompetence in terms of ensuring the security and resilience of the online systems [62059].
(b) The DDoS attack on Ukrposhta's website was carried out by unknown hackers, indicating that the incident was not accidental but a deliberate attack aimed at disrupting the postal service's online system. The attackers infected computers, routers, and IoT devices with malware to create a botnet for launching the attack, demonstrating a premeditated and intentional act rather than an accidental failure [62059]. |
| Duration |
temporary |
(a) The software failure incident in this case was temporary. The DDoS attack on Ukraine's national postal service's website lasted for 48 hours, starting on Monday morning and ending shortly after 21:00 local time. However, the attack continued again on Tuesday, indicating a temporary disruption rather than a permanent failure [Article 62059]. |
| Behaviour |
other |
(a) crash: The software failure incident in the article is not described as a crash where the system loses state and does not perform any of its intended functions [62059].
(b) omission: The software failure incident in the article is not described as an omission where the system omits to perform its intended functions at an instance(s) [62059].
(c) timing: The software failure incident in the article is not described as a timing issue where the system performs its intended functions correctly, but too late or too early [62059].
(d) value: The software failure incident in the article is not described as a value issue where the system performs its intended functions incorrectly [62059].
(e) byzantine: The software failure incident in the article is not described as a byzantine failure where the system behaves erroneously with inconsistent responses and interactions [62059].
(f) other: The software failure incident in the article is described as a distributed denial of service (DDoS) attack on the Ukrainian national postal service's website, which led to the website working slowly and with interruptions. This behavior could be categorized as a form of intentional disruption rather than a specific software failure mode [62059]. |