| Recurring |
one_organization, multiple_organization |
(a) The software failure incident related to the green line appearing on iPhone X screens has happened again at Apple. The issue with the green line affecting the iPhone X screens has been reported by multiple users, with at least 25 customers experiencing the problem. Apple has been replacing affected devices free of charge, indicating a recurring issue with their product [65433].
(b) The software failure incident related to the unresponsiveness of iPhone X screens in cold temperatures has also been reported by multiple users. Several iPhone X owners complained about the screen not working properly when exposed to wintry chill, causing problems with swiping and FaceID recognition. This issue has been observed by users of the iPhone X from different backgrounds, suggesting a broader problem with the device's functionality in cold weather conditions [65433]. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase is evident in the issue of the 'green line of death' appearing on iPhone X screens. Users reported that the green line appeared out of nowhere, despite the phones functioning normally when first unboxed. This issue is suspected to be the result of an electrical fault causing the green sub-pixels in the phones' new diamond subpixel pattern to illuminate, indicating a potential design flaw introduced during the development of the device [65433].
(b) The software failure incident related to the operation phase is seen in the problem of iPhone X screens becoming unresponsive in cold temperatures. Users complained that the screen stopped being responsive when stepping outside into wintry chill, affecting swiping and FaceID functionality. This issue is attributed to the operation or use of the device in temperatures outside the recommended range, causing operational issues with the touchscreen functionality [65433]. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident related to the iPhone X screens displaying a green line of death is within the system. The issue appears to be caused by an electrical fault within the phones, leading to the illumination of green sub-pixels in the new diamond subpixel pattern [65433]. Additionally, the unresponsiveness of the iPhone X screen in cold temperatures is also within the system, as it is related to the device's behavior when exposed to specific environmental conditions [65433]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident occurring due to non-human actions:
- The incident of the 'green line of death' appearing on iPhone X screens is suspected to be the result of an electrical fault causing the green sub-pixels to illuminate [65433].
- Users reported that the green line appeared seemingly out of nowhere, despite the phones functioning normally when first taken out of the box, indicating a spontaneous occurrence without any human intervention [65433].
(b) The software failure incident occurring due to human actions:
- Users have reported problems with the iPhone X's responsiveness in cold temperatures, with the screen becoming unresponsive when stepping outside into a wintry chill [65433].
- Some users complained about the handset's screen not working properly in cold weather, suggesting that the issue could be related to the environmental conditions or user behavior [65433]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident occurring due to hardware:
- The incident of the 'green line of death' on iPhone X screens is suspected to be the result of an electrical fault, causing the green sub-pixels in the phones' new diamond subpixel pattern to illuminate [65433].
- Users reported that the green line appeared seemingly out of nowhere, despite the phones functioning normally when first taken out of the box, and the phones had not been dropped or damaged [65433].
(b) The software failure incident occurring due to software:
- Users of the iPhone X also reported problems with the device's responsiveness in cold temperatures, where the screen became unresponsive when stepping outside into cold weather [65433].
- Apple is working on a fix for the issue related to the screen becoming unresponsive in cold temperatures, indicating that the problem is software-related and will be addressed through a software update [65433]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident related to the iPhone X screens displaying a green line of death does not appear to be malicious. It is described as a mysterious issue affecting the phones, with users reporting the green line appearing spontaneously without any physical damage to the devices [65433].
(b) The software failure incident related to the iPhone X screens becoming unresponsive in cold temperatures is non-malicious. Users have reported that the screen stops being responsive when stepping outside into cold weather, causing issues with swiping and FaceID. Apple is working on a fix for this issue, indicating that it is not intentional harm to the system [65433]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to the iPhone X green line issue can be attributed to poor_decisions. This is evident from the fact that the problem with the green line appearing on the screens of iPhone X devices was suspected to be caused by an electrical fault, leading to the illumination of green sub-pixels in the phones' new diamond subpixel pattern [65433]. Additionally, Apple had to replace affected devices free of charge, indicating a fault on their end that required rectification [65433]. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident related to development incompetence is not explicitly mentioned in the provided articles. Therefore, it is unknown if the incident was due to contributing factors introduced due to lack of professional competence by humans or the development organization.
(b) The software failure incident related to accidental factors is evident in the articles. The incident of the 'green line of death' appearing on iPhone X screens is described as a mysterious issue that baffled owners who had only recently purchased the handset. The green line appeared seemingly out of nowhere on the screens, affecting at least 25 customers and growing. Users reported that the phones had not been dropped or damaged, and the issue occurred spontaneously, running from the top to the bottom of the display. Additionally, customers experienced problems with the device's responsiveness in cold temperatures, with the screen becoming unresponsive when stepping outside into wintry conditions. This issue was noted to occur accidentally when temperatures dropped suddenly, causing problems with swiping and FaceID recognition [65433]. |
| Duration |
temporary |
(a) The software failure incident related to the green line appearing on iPhone X screens is considered temporary. The green line issue seems to be a hardware-related problem, possibly caused by an electrical fault affecting the display. Apple has been replacing affected devices free of charge, indicating that the issue is not permanent and can be resolved by replacing the faulty devices [65433].
(b) On the other hand, the software failure incident related to the iPhone X screen becoming unresponsive in cold temperatures is also temporary. This issue occurs when the temperature drops suddenly, causing the screen to stop responding effectively. Apple is already working on a fix for this problem, set to come in a software update, indicating that the issue is not permanent and can be addressed through a software update [65433]. |
| Behaviour |
crash, omission, value, other |
(a) crash: The iPhone X experienced a software failure incident related to a crash where a mysterious green line appeared on the screens of more than two dozen devices, causing the system to lose its state and display the green line from top to bottom of the display [65433].
(b) omission: The software failure incident related to omission occurred when some iPhone X screens became unresponsive in cold temperatures, causing the system to omit performing its intended functions correctly when users tried to swipe or use FaceID outside in wintry conditions [65433].
(c) timing: There is no specific information in the articles indicating a software failure incident related to timing.
(d) value: The software failure incident related to value occurred when the green sub-pixels in the iPhone X's new diamond subpixel pattern illuminated, causing the green line to appear on the screens incorrectly [65433].
(e) byzantine: There is no specific information in the articles indicating a software failure incident related to a byzantine behavior.
(f) other: The other behavior observed in the software failure incident was the system not recognizing touch inputs properly when users stepped outside into cold temperatures, leading to a failure in the system's responsiveness [65433]. |