| Recurring |
one_organization |
(a) The software failure incident has happened again at one_organization:
The incident involving software errors that led to credit reporting agencies receiving incorrect information about over 1 million people occurred at Xerox Business Services, LLC, now known as Conduent Business Services. This indicates a recurrence of a software failure within the same organization [65189, 65044].
(b) The software failure incident has happened again at multiple_organization:
There is no information in the provided articles suggesting that a similar incident has happened at other organizations or with their products and services. |
| Phase (Design/Operation) |
design |
(a) The software failure incident in the articles was related to the design phase. The errors that led to credit reporting agencies receiving incorrect information about over 1 million people were attributed to software errors, indicating issues introduced during system development or updates [65189, 65044]. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident involving Xerox Business Services, now known as Conduent Business Services, leading to credit reporting agencies receiving incorrect information about over 1 million people was due to software errors within the system. The incident was a result of software errors within the system that caused the transmission of inaccurate data to credit reporting agencies [65189, 65044]. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident in the articles was due to non-human_actions, specifically software errors that led to credit reporting agencies receiving incorrect information about over 1 million people. This indicates that the failure was a result of factors introduced without human participation [65189, 65044]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident reported in the articles was not attributed to hardware issues. It was specifically mentioned that Xerox Business Services, now known as Conduent Business Services, was fined for software errors that resulted in credit reporting agencies receiving incorrect information about over 1 million people. This indicates that the failure originated in the software rather than hardware [65189, 65044]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
The software failure incident reported in the articles [65189, 65044] was non-malicious. The incident was attributed to software errors that led to credit reporting agencies receiving incorrect information about over 1 million people. There is no indication in the articles that the errors were introduced with malicious intent to harm the system. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident mentioned in the articles was related to poor decisions. The incident occurred due to software errors that led to credit reporting agencies receiving incorrect information about over 1 million people. This indicates that the failure was a result of contributing factors introduced by poor decisions made in the software development or implementation process [65189, 65044]. |
| Capability (Incompetence/Accidental) |
development_incompetence |
(a) The software failure incident related to Xerox Business Services, now Conduent Business Services, being fined $1.1 million by the U.S. Consumer Financial Protection Bureau was due to software errors that led to credit reporting agencies receiving incorrect information about over 1 million people. This indicates a failure due to development incompetence, as the software errors were likely introduced due to a lack of professional competence by the organization or individuals involved in the software development process [65189, 65044]. |
| Duration |
temporary |
The software failure incident reported in the articles was temporary. It was caused by software errors that led to credit reporting agencies receiving incorrect information about over 1 million people. The incident was not described as a permanent failure but rather as a result of specific software errors introduced by certain circumstances [65189, 65044]. |
| Behaviour |
crash, omission, value, other |
(a) crash: The software errors led to credit reporting agencies receiving incorrect information about over 1 million people, indicating a failure in the system's performance, which could be considered a crash [65189, 65044].
(b) omission: The software errors resulted in the omission of correct information and the transmission of incorrect data to credit reporting agencies, impacting over 1 million individuals [65189, 65044].
(c) timing: There is no specific mention of timing-related failures in the articles.
(d) value: The software errors caused the system to provide credit reporting agencies with incorrect information, indicating a failure in performing its intended functions correctly [65189, 65044].
(e) byzantine: There is no indication of byzantine behavior in the articles.
(f) other: The software errors led to the transmission of incorrect information to credit reporting agencies, affecting a significant number of individuals. This could be considered a failure in data integrity and accuracy, falling under the "other" category [65189, 65044]. |