| Recurring |
one_organization |
(a) In the provided article [65012], Apple acknowledged a software failure incident related to the iPhone X's screen becoming unresponsive in cold weather. This incident is specific to Apple's iPhone X product, indicating a software issue within the organization's product line.
(b) There is no information in the provided article [65012] about a similar incident happening at other organizations or with their products and services. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase is evident in the article as Apple acknowledged that the unresponsiveness of the iPhone X screen in cold weather is a result of the device's susceptibility to chilly conditions. Apple mentioned that this issue will be fixed in a future software update, indicating that the problem is related to the design of the device and will be addressed through a software fix [65012].
(b) The software failure incident related to the operation phase is highlighted in the article through user complaints about the iPhone X screen becoming unresponsive when exposed to cool outdoor temperatures. Users reported that the touchscreen did not recognize input in cold weather conditions, even within the recommended operating temperature range provided by Apple. This indicates that the failure was experienced during the operation of the device in specific environmental conditions, leading to the unresponsiveness of the screen [65012]. |
| Boundary (Internal/External) |
within_system |
(a) within_system: The software failure incident reported in Article 65012 is related to the iPhone X's screen becoming unresponsive in cold weather. Apple acknowledged the issue and mentioned that it is a result of the iPhone X screen becoming temporarily unresponsive to touch after a rapid change to a cold environment. This indicates that the failure is within the system, specifically related to the device's touchscreen functionality [65012]. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident occurring due to non-human actions:
The software failure incident with the iPhone X's screen becoming unresponsive in cold weather was attributed to the device's susceptibility to chilly conditions. Apple mentioned that the screen would become temporarily unresponsive to touch after a rapid change to a cold environment, but it would become fully responsive again after several seconds. Apple stated that this issue would be addressed in an upcoming software update, indicating that the failure was due to factors related to the device's design and environmental conditions rather than human actions [65012].
(b) The software failure incident occurring due to human actions:
There is no information in the provided article to suggest that the software failure incident with the iPhone X's screen becoming unresponsive in cold weather was caused by human actions. The issue was acknowledged by Apple as a temporary problem related to the device's response to cold temperatures, and the company stated that it would be resolved through a software update. Therefore, the failure was not attributed to human actions [65012]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident related to hardware:
- The article mentions that some iPhone X users experienced an unresponsive screen issue when exposed to cool outdoor temperatures, indicating a hardware-related problem [65012].
(b) The software failure incident related to software:
- Apple acknowledged the issue and stated that the iPhone X screen becoming unresponsive in cold environments will be fixed in a future software update, indicating a software-related fix for the problem [65012]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident related to the iPhone X's screen becoming unresponsive in cold weather is categorized as non-malicious. This issue was not caused by any malicious intent but rather by the phone's susceptibility to chilly conditions, as acknowledged by Apple in their statement. They mentioned that the unresponsiveness is temporary and will be fixed in a future software update, indicating a non-malicious nature of the failure incident [65012]. |
| Intent (Poor/Accidental Decisions) |
accidental_decisions |
(a) The software failure incident related to the iPhone X's screen becoming unresponsive in cold weather does not seem to be a result of poor decisions. Apple acknowledged the issue and mentioned that it will be fixed in a future software update, indicating a proactive approach to address the problem [65012].
(b) The software failure incident appears to be more aligned with accidental decisions or unintended consequences rather than poor decisions. The unresponsiveness of the iPhone X's screen in cold temperatures was not a deliberate choice by Apple but rather an unexpected issue that arose after the product was released [65012]. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident related to development incompetence is not evident from the provided article [65012].
(b) The software failure incident related to accidental factors is evident in the article [65012] where Apple acknowledged that the iPhone X's screen becoming unresponsive in cold weather was a temporary issue caused by the rapid change to a cold environment. This indicates that the failure was accidental and not intentional. |
| Duration |
temporary |
The software failure incident related to the iPhone X's screen becoming unresponsive in cold weather is described as temporary. Apple acknowledged that the unresponsiveness is temporary and will be fixed in a future software update. They mentioned that after several seconds in a cold environment, the screen will become fully responsive again, indicating that the issue is not permanent [65012]. |
| Behaviour |
value, other |
(a) crash: The software failure incident described in the article is not related to a crash where the system loses state and does not perform any of its intended functions.
(b) omission: The software failure incident is not related to omission where the system omits to perform its intended functions at an instance(s).
(c) timing: The software failure incident is not related to timing where the system performs its intended functions correctly, but too late or too early.
(d) value: The software failure incident is related to the value option, where the system performs its intended functions incorrectly. The iPhone X's screen becomes unresponsive in cold weather, leading to a failure in its intended function of recognizing input on the touchscreen [65012].
(e) byzantine: The software failure incident is not related to a byzantine behavior where the system behaves erroneously with inconsistent responses and interactions.
(f) other: The behavior of the software failure incident is related to a specific environmental condition (cold weather) causing the system to malfunction, which is not explicitly covered by the options provided. |