| Recurring |
one_organization, multiple_organization |
(a) The software failure incident having happened again at one_organization:
The article reports that Seehotel Jagerwirt in Austria experienced a ransomware attack on their electronic door locks and other systems multiple times between December 2016 and January 2017. The hotel's door keys became unusable after clicking on a link in a ransomware email hidden in a bill from Telekom Austria. As a result, the hotel paid a ransom of two bitcoins to regain access to their systems. This incident led the hotel to enhance its cybersecurity measures, including installing firewalls, new antivirus software, and training staff to recognize phishing emails [66029].
(b) The software failure incident having happened again at multiple_organization:
The article mentions another incident where a US casino's smart fish tank, connected to the internet, was hacked and used to gain access to the casino's wider network. The hackers were able to steal data from the casino's computers and store it on a device in Finland. This incident highlights the vulnerability of IoT devices to cyber attacks and the potential risks associated with interconnected systems [66029]. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in the article where the Austrian hotel, Seehotel Jagerwirt, experienced multiple hacks on their electronic door locks and other systems. The incident occurred due to vulnerabilities in the system's design, allowing hackers to exploit these weaknesses for ransom [66029].
(b) The software failure incident related to the operation phase is evident in the same article where the hotel's door keys became unusable after the managing director clicked on a link in an email, leading to the system being compromised. This failure was a result of the operation or misuse of the system by interacting with malicious content [66029]. |
| Boundary (Internal/External) |
within_system, outside_system |
(a) within_system: The software failure incident at Seehotel Jagerwirt in Austria, where the electronic door locks and other systems were hacked for ransom four times, was a result of factors originating from within the system. The ransomware mail was hidden in a bill from Telekom Austria, and clicking on a link in the bill led to the hotel's door keys becoming unusable and the hard drive being affected [66029].
(b) outside_system: The incident involving a US casino's smart fish tank being hacked and used to gain access to the firm's wider network demonstrates a software failure incident with contributing factors originating from outside the system. The hackers were able to steal data from the casino's computers by exploiting vulnerabilities in the internet-connected fish tank, highlighting the risk posed by external factors in such incidents [66029]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident occurring due to non-human actions:
The incident at Seehotel Jagerwirt in Austria involved the hotel's electronic door locks and other systems being hacked for ransom four times between December 2016 and January 2017. The ransomware mail was hidden in a bill from Telekom Austria, and clicking on a link in the email led to the hotel's door keys becoming unusable and the hard drive being affected [66029].
(b) The software failure incident occurring due to human actions:
In response to the hacking incidents, the managing director of Seehotel Jagerwirt took actions such as installing firewalls, new antivirus software, and training staff to recognize phishing emails. Additionally, the hotel moved back to traditional metal keys as a security measure [66029]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident related to hardware can be seen in the article where the Austrian hotel's electronic door locks and other systems were hacked for ransom four times [66029]. This incident was a result of hackers gaining unauthorized access to the hotel's systems through the internet, which can be considered a hardware-related failure as the physical devices (door locks, keycard systems) were compromised.
(b) The software failure incident related to software can be observed in the same article where the hotel's door keys became unusable after clicking on a link in a ransomware email, and the hard drive was also affected [66029]. This incident highlights a failure originating in software, specifically through the malware embedded in the email that caused the system to malfunction. |
| Objective (Malicious/Non-malicious) |
malicious |
(a) The software failure incident reported in Article 66029 is malicious in nature. The incident involved the Austrian hotel, Seehotel Jagerwirt, being hacked four times for ransom between December 2016 and January 2017. The hotel's electronic door locks and other systems were compromised by ransomware, leading to the door keys becoming unusable and the managing director having to pay a ransom in bitcoins to regain control [66029].
Additionally, the incident involving a US casino's smart fish tank being hacked to gain access to the wider network is another example of a malicious software failure incident. The hackers were able to steal data from the casino's computers through the compromised fish tank, demonstrating a targeted and insidious attack [66029]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) In the software failure incident reported in Article 66029, poor decisions contributed to the incident. The hotel manager, Christoph Brandstatter, mentioned that they had no plan on what to do when they were hacked because they did not think anyone would be interested in hacking them as a small business [66029]. Additionally, the incident involved the hotel paying a ransom of two bitcoins to regain control of their systems after being hacked, indicating a reactive response rather than a proactive security measure in place [66029]. |
| Capability (Incompetence/Accidental) |
development_incompetence, accidental |
(a) The software failure incident occurring due to development incompetence:
The incident at Seehotel Jagerwirt in Austria, where the hotel's electronic door locks and other systems were hacked for ransom four times, can be attributed to a lack of professional competence in terms of cybersecurity measures. The managing director mentioned that as a small business, they did not have a plan for such hacking incidents, indicating a lack of preparedness [66029].
(b) The software failure incident occurring accidentally:
The incident involving a US casino's smart fish tank being hacked and used to gain access to the firm's wider network can be considered a case of accidental software failure. The hackers were able to exploit the fish tank's internet connectivity to infiltrate the casino's systems, showcasing how vulnerabilities in seemingly harmless devices can lead to unintended consequences [66029]. |
| Duration |
temporary |
(a) The software failure incident mentioned in the articles is more of a temporary nature. The incident at Seehotel Jagerwirt in Austria, where the electronic door locks and other systems were hacked for ransom four times between December 2016 and January 2017, resulted in the hotel's door keys becoming unusable after clicking on a link in a ransomware email [66029]. This incident was temporary in nature as it was caused by specific hacking events and was not a permanent failure due to inherent flaws in the system. |
| Behaviour |
omission, value, byzantine, other |
(a) crash: The incident at Seehotel Jagerwirt involved a ransomware attack that caused the hotel's electronic door locks and other systems to be hacked for ransom, rendering the door keys unusable and the hard drive inoperable [66029].
(b) omission: The incident at Seehotel Jagerwirt resulted in the hotel's door keys becoming unusable after clicking on a link in a ransomware email, leading to the omission of the intended function of the electronic door locks [66029].
(c) timing: There is no specific mention of a timing-related failure in the provided article.
(d) value: The incident at Seehotel Jagerwirt involved a ransomware attack that caused the hotel's door keys to become unusable, resulting in the system performing its intended functions incorrectly [66029].
(e) byzantine: The incident involving the US casino's smart fish tank being hacked and used to gain access to the firm's wider network showcases a more targeted and insidious attack, where hackers were able to steal data and move laterally within the organization, indicating a byzantine behavior [66029].
(f) other: The article mentions the use of machine learning algorithms by cybersecurity firms like Deep Instinct to monitor network behavior and spot unusual activity, which could fall under the category of 'other' behavior not explicitly described in options (a) to (e) [66029]. |