| Recurring |
one_organization, multiple_organization |
(a) The software failure incident at GoDaddy was not the first time such an incident had happened. The article mentions that it was the second major incident in the past two weeks that anonymous hackers have claimed credit for, with claims that have been refuted by authorities or involved parties [14811].
(b) The article also mentions another incident involving unnamed hackers publishing a list of 1 million Apple iPad device IDs, claiming to have stolen the file from an FBI computer. This incident was separate from the GoDaddy incident but indicates that software failure incidents related to hacking or cyberattacks have occurred at multiple organizations [14811]. |
| Phase (Design/Operation) |
design |
(a) The software failure incident at GoDaddy.com was attributed to a corruption of network router tables, which falls under the category of a design-related failure. The interim CEO mentioned that the outage was due to a series of internal network events that corrupted router data tables, indicating a failure introduced by system development or updates [14811].
(b) There is no specific information in the provided articles that directly points to the software failure incident at GoDaddy.com being related to operation or misuse of the system. |
| Boundary (Internal/External) |
within_system, outside_system |
The software failure incident at GoDaddy.com had elements of both within_system and outside_system contributing factors:
(a) within_system: The incident was attributed to internal network events that corrupted router data tables within GoDaddy's system [14811]. The company's interim CEO mentioned that the outage was due to a series of internal network events [14811].
(b) outside_system: There were claims from an anonymous Twitter user named "Anonymous Own3r" taking credit for the attack, suggesting an external influence on the incident [14811]. However, experts like Anup Ghosh from security company Invincea believed that despite the claims, the incident was not clearly a cyberattack [14811]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident at GoDaddy.com was attributed to internal network events that corrupted router data tables, leading to an outage affecting thousands of websites [14811]. The company stated that the outage was not caused by external influences, suggesting a non-human action as the root cause of the failure. However, there were speculations and claims made by an anonymous Twitter user named "Anonymous Own3r" taking credit for the attack, which could potentially involve human actions [14811].
In summary, the incident was primarily described as a result of internal network events, indicating a non-human action, but there were also suggestions of potential human involvement based on external claims and speculations. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident at GoDaddy.com was attributed to internal network events that corrupted router data tables, indicating a hardware-related issue. The company's interim CEO mentioned that the service outage was caused by a series of internal network events that corrupted router data tables [14811].
(b) On the other hand, there were speculations and claims made by external parties such as the anonymous Twitter user "Anonymous Own3r" suggesting a cyberattack as the cause of the outage. However, experts like Anup Ghosh from security company Invincea believed that despite the resemblance to a DDoS attack, the incident was not clearly a cyberattack, except for the Twitter claims. Additionally, there were suggestions by security expert Ira Victor that the incident could have been caused by an internal actor within GoDaddy who corrupted the router data tables, which would be a software-related issue [14811]. |
| Objective (Malicious/Non-malicious) |
malicious, non-malicious |
(a) The software failure incident at GoDaddy.com was initially claimed by an anonymous Twitter user named "Anonymous Own3r" who stated, "I'm taking godaddy down bacause well i'd like to test how the cyber security is safe and for more reasons that i can not talk now" [14811]. This indicates a malicious intent behind the incident as the attacker claimed credit for the attack to test the cybersecurity of the system.
(b) On the other hand, GoDaddy's interim CEO Scott Wagner attributed the outage to a corruption of network router tables, stating, "We have determined the service outage was due to a series of internal network events that corrupted router data tables" [14811]. This explanation suggests a non-malicious cause for the software failure incident, indicating that it was not caused by external influences or a cyberattack. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The intent of the software failure incident related to poor_decisions:
- The outage at GoDaddy.com was initially attributed to internal network events, not a malicious hacker [14811].
- An anonymous Twitter user claimed credit for the attack, stating it was to test cyber security [14811].
- There was speculation about the possibility of a rogue actor within GoDaddy corrupting router data tables [14811].
(b) The intent of the software failure incident related to accidental_decisions:
- The outage was described as a result of a corruption of network router tables due to internal network events [14811].
- The company's interim CEO mentioned that the outage was not caused by external influences [14811].
- The incident was not clearly identified as a cyberattack, despite claims made by an anonymous Twitter user [14811]. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident at GoDaddy.com was not attributed to development incompetence. The outage was stated to be the result of internal network events, specifically a corruption of network router tables [14811].
(b) The incident at GoDaddy.com was described as an accidental failure caused by a series of internal network events that corrupted router data tables. The company's interim CEO mentioned that corrective actions were taken to restore services and prevent such incidents from happening again [14811]. |
| Duration |
temporary |
(a) The software failure incident in the article was temporary. The outage at GoDaddy.com lasted from shortly after 10 a.m. PDT to 4 p.m. PDT on Monday [14811]. It was a specific incident caused by a corruption of network router tables within the company's internal network events, rather than a permanent failure due to contributing factors introduced by all circumstances. The company took corrective actions to restore services and implemented measures to prevent such incidents from occurring again. |
| Behaviour |
other |
(a) crash: The software failure incident at GoDaddy.com resulted in an outage that took thousands of websites offline for several hours. The outage was due to a corruption of network router tables, causing a service disruption from shortly after 10 a.m. PDT to 4 p.m. PDT [14811].
(b) omission: The incident involved a failure of the system to provide services to customers due to internal network events that corrupted router data tables, leading to the outage [14811].
(c) timing: The system failed to perform its intended functions at the right time, as the outage lasted for several hours during the day, impacting the availability of services to customers [14811].
(d) value: The software failure incident resulted in incorrect performance of the system, leading to the outage that affected the availability of services for customers [14811].
(e) byzantine: The incident involved inconsistent responses and interactions, with different claims and explanations provided by various parties involved, including the company's account of the network failure, claims by an anonymous Twitter user, and experts' opinions on the nature of the attack [14811].
(f) other: The software failure incident also raised the possibility of a rogue actor within the company corrupting the router data tables, which would not fit into the categories of crash, omission, timing, or value. This scenario suggests a different type of behavior that could have caused the failure [14811]. |