Incident: Security Flaw in SinVR Exposes Personal Details of 20,000 Members

Published Date: 2018-01-16

Postmortem Analysis
Timeline 1. The software failure incident involving the security flaw in the SinVR app happened in 2018. [67158]
System 1. SinVR app's security system [67158] 2. SinVR app's infrastructure [67158] 3. SinVR website's coding [67158]
Responsible Organization 1. SinVR app developers 2. inVR (parent company of SinVR) 3. Digital Interruption (cybersecurity firm) [67158]
Impacted Organization 1. Members of SinVR (Article 67158)
Software Causes 1. The software failure incident was caused by a hidden 'backdoor' in the SinVR app, which allowed outsiders to access user names and emails [67158]. 2. Digital Interruptions, a cybersecurity firm, found a button in the coding of the SinVR website that enabled hackers to obtain emails, usernames, and PayPal accounts [67158].
Non-software Causes 1. Lack of response from SinVR's parent company, inVR, to the notifications from Digital Interruptions [67158]. 2. Potential lack of proactive security measures in place prior to the discovery of the security flaw [67158].
Impacts 1. Personal details of SinVR's 20,000 members were exposed to potential hackers due to the security flaw in the app [67158]. 2. The exposed information included user names, emails, and even PayPal accounts of the members [67158]. 3. The cybersecurity firm Digital Interruptions found a hidden 'backdoor' in the software, which allowed outsiders to access sensitive user information [67158]. 4. Users faced the risk of potential blackmail as a result of the leaked information [67158]. 5. The lack of response from SinVR's parent company, inVR, forced the cybersecurity company to go public to make customers aware of the risk [67158].
Preventions 1. Regular security audits and penetration testing by cybersecurity professionals like Digital Interruptions could have helped identify and fix the security flaw before it was exploited by potential hackers [67158]. 2. Implementing secure coding practices and conducting thorough code reviews could have prevented the existence of hidden 'backdoors' in the software [67158]. 3. Prompt and effective communication and collaboration between the cybersecurity firm (Digital Interruptions) and the software company (SinVR) could have facilitated a quicker resolution of the security issue before it became a public risk [67158]. 4. Ensuring a robust incident response plan in place to address security vulnerabilities swiftly and effectively once they are identified could have minimized the impact of the security flaw on user data [67158].
Fixes 1. Conducting regular security audits and penetration testing by professional cybersecurity firms like Digital Interruptions to identify and address vulnerabilities in the software [67158]. 2. Implementing robust security measures such as encryption, secure authentication protocols, and access controls to prevent unauthorized access to sensitive user data [67158]. 3. Promptly responding to security reports and issues raised by cybersecurity experts to address any identified flaws or backdoors in the software [67158]. 4. Enhancing user privacy protection by ensuring that personal details are securely stored and not easily accessible to potential hackers [67158]. 5. Learning from the incident and using it as a valuable experience to improve the overall security posture of the software and prevent similar attacks in the future [67158].
References 1. SinVR spokesperson (Alphr) [67158] 2. Digital Interruption (blog post) [67158] 3. Digital Interruption (communication attempts with SinVR) [67158]

Software Taxonomy of Faults

Category Option Rationale
Recurring one_organization (a) The software failure incident related to a security flaw exposing personal details of users has happened again within the same organization. SinVR, the virtual reality porn app, had a huge security flaw that exposed the personal details of its members to potential hackers. The incident involved a hidden 'backdoor' in the software that gave outsiders access to user names and emails of the members. The company fixed the issue after it was revealed, and they mentioned that they are confident in their ability to stop similar attacks in the future [67158]. (b) There is no specific information in the provided article about the software failure incident happening again at other organizations or with their products and services.
Phase (Design/Operation) design, operation (a) The software failure incident in the SinVR app was primarily due to a design flaw. The incident was caused by a hidden 'backdoor' in the software, which allowed outsiders to access user names and emails of the members [67158]. This flaw was a result of a vulnerability introduced during the development phase of the app, indicating a design failure in the system. (b) Additionally, the failure incident could also be attributed to operational factors. Digital Interruptions, the cybersecurity firm that discovered the flaw, tried to contact SinVR to report the issue but received no response. This lack of response from the operational side of SinVR, including its parent company inVR, forced the cybersecurity company to go public with the information to make customers aware of the risk [67158]. This operational failure in responding promptly to security concerns contributed to the overall software failure incident.
Boundary (Internal/External) within_system (a) The software failure incident with SinVR was within the system. The failure was due to a huge security flaw found within the software itself, specifically a hidden 'backdoor' that exposed the personal details of its members to potential hackers [67158]. The cybersecurity firm Digital Interruption discovered this flaw within the app's infrastructure, indicating that the failure originated from within the system. Additionally, the firm found a button in the coding of the SinVR website that enabled hackers to access emails, usernames, and PayPal accounts, further emphasizing that the failure was internal to the software [67158].
Nature (Human/Non-human) non-human_actions, human_actions (a) The software failure incident in the SinVR app was primarily due to non-human actions, specifically a huge security flaw that exposed the personal details of its members to potential hackers. This flaw was discovered by the London-based cybersecurity firm Digital Interruption, which found a hidden 'backdoor' in the software that gave outsiders access to user names, emails, and even PayPal accounts of the members [67158]. (b) Human actions also played a role in this software failure incident. After Digital Interruption tried to contact SinVR to report the security vulnerabilities, they received no response from the company. This lack of response from SinVR's parent company, inVR, forced the cybersecurity firm to go public to make customers aware of the risk. Additionally, the spokesperson for SinVR mentioned that they fixed the issue as soon as it was revealed and emphasized the importance of using a professional security service to audit their system in the future [67158].
Dimension (Hardware/Software) software (a) The software failure incident in Article 67158 occurred due to contributing factors that originate in software. The incident involved a virtual reality porn app called SinVR, which had a huge security flaw that exposed the personal details of its 20,000 members to potential hackers. A hidden 'backdoor' in the software allowed outsiders to access user names, emails, and even PayPal accounts. The cybersecurity firm Digital Interruption found this flaw in the software, indicating that the failure was rooted in the software itself [67158].
Objective (Malicious/Non-malicious) malicious (a) The software failure incident in Article 67158 was malicious in nature. The incident involved a huge security flaw in the SinVR virtual reality porn app that exposed the personal details of its 20,000 members to potential hackers. A hidden 'backdoor' in the software allowed outsiders to access user names, emails, and even PayPal accounts. The cybersecurity firm Digital Interruption, which specializes in penetration testing, discovered this flaw and tried to contact SinVR to address the issue but received no response. The firm was forced to go public to make customers aware of the risk, indicating that the security vulnerability was not addressed promptly by the company [67158].
Intent (Poor/Accidental Decisions) poor_decisions, accidental_decisions (a) The intent of the software failure incident related to poor_decisions: - The software failure incident involving SinVR's security flaw exposing personal details of its members to potential hackers was due to a hidden 'backdoor' in the software, indicating a poor decision in the software development process [67158]. - SinVR's parent company, inVR, did not respond to Digital Interruptions' attempts to contact them about the security vulnerabilities, leading to the cybersecurity company going public to make customers aware of the risk, showing a lack of proactive response to security concerns [67158]. (b) The intent of the software failure incident related to accidental_decisions: - The failure to respond to Digital Interruptions' notifications about the security flaws in SinVR's infrastructure could be seen as an accidental decision or oversight on the part of SinVR's parent company, inVR, as they did not address the issue promptly [67158].
Capability (Incompetence/Accidental) development_incompetence (a) The software failure incident in Article 67158 occurred due to development incompetence. The incident was a result of a huge security flaw in the SinVR virtual reality porn app, which exposed the personal details of its 20,000 members to potential hackers. The flaw was found by the London-based cybersecurity firm Digital Interruption, which discovered a hidden 'backdoor' in the software that gave outsiders access to user names, emails, and even PayPal accounts [67158]. Despite attempts by Digital Interruption to contact SinVR to address the vulnerabilities, there was no response from the company, leading to the cybersecurity firm having to go public to make customers aware of the risk. This lack of response and the presence of such a critical security flaw indicate a failure in professional competence in the development and security practices of the app.
Duration temporary (a) The software failure incident in this case was temporary. The security flaw in the SinVR app, which exposed the personal details of its members, was identified by the cybersecurity firm Digital Interruption. The company fixed the issue as soon as it was revealed, indicating that the failure was not permanent [67158].
Behaviour value, other (a) crash: The software failure incident in Article 67158 did not involve a crash where the system lost state and did not perform any of its intended functions. The failure was related to a security flaw that exposed personal details of users [67158]. (b) omission: The software failure incident in Article 67158 did not involve an omission where the system omitted to perform its intended functions at an instance(s). The failure was related to a security flaw that exposed personal details of users [67158]. (c) timing: The software failure incident in Article 67158 did not involve a timing issue where the system performed its intended functions correctly but too late or too early. The failure was related to a security flaw that exposed personal details of users [67158]. (d) value: The software failure incident in Article 67158 involved a value issue where the system performed its intended functions incorrectly. The security flaw exposed the personal details of users to potential hackers [67158]. (e) byzantine: The software failure incident in Article 67158 did not involve a byzantine behavior where the system behaved erroneously with inconsistent responses and interactions. The failure was related to a security flaw that exposed personal details of users [67158]. (f) other: The software failure incident in Article 67158 can be categorized as a security breach leading to unauthorized access to user information, which could be considered as a form of data breach or privacy violation [67158].

IoT System Layer

Layer Option Rationale
Perception None None
Communication None None
Application None None

Other Details

Category Option Rationale
Consequence property, theoretical_consequence (d) property: People's material goods, money, or data was impacted due to the software failure - The software failure incident involving SinVR exposed the personal details of its 20,000 members to potential hackers, including usernames, emails, and even PayPal details [67158]. - Digital Interruptions, the cybersecurity firm that discovered the security flaw, found a hidden 'backdoor' in the software that allowed outsiders to access user names and emails of the members [67158]. - The cybersecurity company was forced to go public to make customers aware of the risk after not receiving a response from SinVR's parent company, inVR [67158]. - Users' personal information being leaked could potentially lead to blackmail, as mentioned by Digital Interruption in their blog post [67158].
Domain entertainment (a) The software failure incident reported in the articles is related to the entertainment industry. The incident involved a virtual reality porn app called SinVR, which allows users to explore sexual scenarios and interact with various characters in a virtual world [67158]. The app had a security flaw that exposed the personal details of its 20,000 members to potential hackers, indicating its use in the entertainment sector.

Sources

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