| Recurring |
one_organization, multiple_organization |
(a) The software failure incident related to high disk utilization in Windows 10 has been reported to have happened again within the same organization, Microsoft. The issue was specifically attributed to a firmware bug in some computers with solid-state drives [68264].
(b) The software failure incident of high disk utilization in Windows 10 has also been reported to have occurred with third-party programs like Google Chrome and Skype, as well as certain browser extensions, file-syncing services, and busy antivirus software scanning Windows during startup. This indicates that similar incidents have happened with products and services from multiple organizations beyond just Microsoft [68264]. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase is evident in the article as it mentions a firmware bug in some computers with solid-state drives causing the disk usage to be at 100 percent during start-up in Windows 10 [68264]. This issue is attributed to a design flaw introduced during the development of the system.
(b) The software failure incident related to the operation phase is highlighted in the article through various factors such as third-party programs like Google Chrome and Skype causing disk slowdowns, busy antivirus software scanning during startup affecting system responsiveness, and malware or spyware potentially hogging resources if a security program is not running [68264]. These operational factors contribute to the system's performance degradation and failure. |
| Boundary (Internal/External) |
within_system, outside_system |
(a) The software failure incident discussed in the articles is primarily within_system. The issue with Windows 10 causing the disk usage to spike to 100 percent is attributed to various internal factors such as firmware bugs in some computers with solid-state drives, software and services jamming up the system, problematic programs like Windows Desktop Search and SuperFetch, third-party programs like Google Chrome and Skype, browser extensions, file-syncing services, busy antivirus software, and potential malware or spyware hogging resources [68264]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident related to non-human actions is attributed to a firmware bug in some computers with solid-state drives causing the disk utilization to reach 100 percent at startup in Windows 10 [68264].
(b) The software failure incident related to human actions includes factors such as third-party programs like Google Chrome and Skype, certain browser extensions, file-syncing services, busy antivirus software scanning during startup, and the presence of malware or spyware hogging resources [68264]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident related to hardware is attributed to a firmware bug in some computers with solid-state drives causing the disk utilization to reach 100 percent at startup [68264].
(b) The software failure incident related to software is linked to various factors such as third-party programs like Google Chrome and Skype, certain browser extensions, file-syncing services, busy antivirus software scanning, and potential malware or spyware hogging resources [68264]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident described in the articles does not indicate any malicious intent. Instead, it points to various non-malicious factors such as firmware bugs, software conflicts, and system resource issues causing the problem with Windows 10, leading to high disk utilization and system unresponsiveness [68264]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to the high disk usage in Windows 10 appears to be more aligned with poor_decisions, as it is attributed to various factors such as a firmware bug in some computers with solid-state drives, third-party programs like Google Chrome and Skype causing slowdowns, busy antivirus software scanning during startup, and potential malware or spyware hogging resources [68264]. These issues point towards a combination of factors that may have been influenced by poor decisions in software design, compatibility, and resource management. |
| Capability (Incompetence/Accidental) |
development_incompetence, accidental |
(a) The software failure incident related to development incompetence is evident in the article as it mentions a firmware bug in some computers with solid-state drives causing the disk usage to be at 100 percent, leading to unresponsiveness and system slowdowns [68264].
(b) The software failure incident related to accidental factors is also present in the article, where it discusses how other software and services, such as Google Chrome, Skype, browser extensions, file-syncing services, and busy antivirus software scanning, can inadvertently contribute to disk slowdowns and system responsiveness issues [68264]. |
| Duration |
temporary |
(a) The articles mention that the software failure incident related to Windows 10's drive use being at 100 percent at start-up is not permanent. It is attributed to various contributing factors such as a firmware bug in some computers with solid-state drives, third-party programs like Google Chrome and Skype, certain browser extensions, file-syncing services, busy antivirus software scanning, and potential malware or spyware hogging resources. The incident is not a permanent failure but rather a temporary issue that can be addressed through troubleshooting steps and optimizations [68264]. |
| Behaviour |
crash, other |
(a) crash: The software failure incident described in the article is related to a crash behavior. Users are experiencing a situation where their computers become unresponsive, and the disk usage is at 100 percent, making it impossible to open applications for a significant amount of time [68264].
(b) omission: The article does not mention any omission-related failures in the software incident.
(c) timing: The software failure incident is not related to timing issues where the system performs its intended functions but at the wrong time.
(d) value: The software failure incident is not related to the system performing its intended functions incorrectly.
(e) byzantine: The software failure incident is not related to the system behaving erroneously with inconsistent responses and interactions.
(f) other: The behavior of the software failure incident is mainly characterized by system unresponsiveness and high disk usage, leading to a crash-like scenario where users are unable to use their computers effectively [68264]. |