| Recurring |
one_organization, multiple_organization |
(a) The software failure incident has happened again at one_organization:
- The incident occurred with Hanwha Techwin America's surveillance cameras, which were found to have 13 vulnerabilities that could allow attackers to view footage, disable the camera, access computer networks, and mine for cryptocurrency [69107].
- Hanwha's security cameras were exposed to remote attacks due to vulnerabilities in their cloud network, with cameras being connected to cloud servers without a firewall protection [69107].
- Kaspersky Lab's researchers discovered vulnerabilities in Hanwha's PNW SmartCam, affecting any camera connected to the company's cloud servers [69107].
- Hanwha acknowledged the vulnerabilities and mentioned that developers were working on solutions and a firmware update to address the concerns [69107].
(b) The software failure incident has happened again at multiple_organization:
- The incident highlights the broader issue of security vulnerabilities in Internet of Things (IoT) devices, indicating that connected gadgets face challenges in maintaining security and are susceptible to cyberattacks [69107].
- Researchers and senators have warned about the security risks posed by IoT devices and the need for better security measures to protect against vulnerabilities [69107].
- The vulnerabilities in Hanwha's cameras, which allowed remote attacks and unauthorized access, serve as a cautionary example of the security challenges faced by IoT devices [69107]. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in the vulnerabilities discovered by Kaspersky Lab researchers with Hanwha Techwin America's surveillance cameras. The vulnerabilities allowed attackers to view footage from every Hanwha camera connected online, disable the camera, use it to access computer networks, and even mine for cryptocurrency. These vulnerabilities were a result of flaws in how the cameras connected online, indicating a design flaw in the system development process [69107].
(b) The software failure incident related to the operation phase is evident in how the Hanwha security cameras were exposed to remote attacks due to being hosted on cloud servers without proper protection. The vulnerabilities in the cloud network and the cameras themselves allowed attackers to access and tamper with the footage, clone cameras, block camera registration, and even destroy the cameras remotely. These operational failures highlight the risks introduced by the operation and use of the system [69107]. |
| Boundary (Internal/External) |
within_system |
(a) within_system: The software failure incident with Hanwha Techwin America's surveillance cameras was primarily due to security flaws within the system itself. Researchers from Kaspersky Lab identified 13 vulnerabilities with the cameras and how they connected online, allowing attackers to view footage, disable the camera, access the computer network, mine for cryptocurrency, and more [69107]. The vulnerabilities were present in the cameras and the way they were connected to Hanwha's cloud servers, without the protection of a firewall and with all cameras on one cloud server, making them susceptible to remote attacks [69107]. Additionally, there were nine vulnerabilities on the camera itself that could be exploited through the cloud, enabling attackers to destroy the camera, steal personal information, and decrypt passwords from its communications [69107]. The software failure incident was a result of internal security weaknesses within the system. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident in this case was primarily due to non-human actions, specifically security flaws in the Hanwha Techwin America's surveillance cameras. Researchers from Kaspersky Lab discovered 13 vulnerabilities with the cameras and how they connected online, which could allow an attacker to view footage, disable the camera, access the computer's network, and even mine for cryptocurrency [69107].
(b) However, human actions were also involved in this software failure incident. The vulnerabilities in the cameras were a result of how they were hosted on cloud servers online without proper security measures such as a firewall. Additionally, the vulnerabilities on the camera itself were exploited through the cloud, indicating a potential lack of robust security practices during the development and deployment of the cameras [69107]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident related to hardware:
- The software failure incident with Hanwha Techwin America's surveillance cameras was due to security flaws in the cameras themselves, particularly vulnerabilities in how they connected online [69107].
- The vulnerabilities in the cameras allowed attackers to view footage from every connected camera, disable the camera, use it to access computer networks, mine for cryptocurrency, and even clone cameras to show different surveillance feeds [69107].
- The cameras were exposed to remote attacks due to being hosted on cloud servers without proper firewall protection, making them vulnerable to hacking from anywhere in the world [69107].
(b) The software failure incident related to software:
- The vulnerabilities in the Hanwha security cameras were primarily software-related, with 13 vulnerabilities identified by Kaspersky Lab's vulnerability research team [69107].
- The vulnerabilities affected any camera made by the company that was connected to its cloud servers, indicating software flaws in the camera systems themselves [69107].
- Kaspersky Lab's researchers found ways to exploit the vulnerabilities through the cloud, without needing physical access to the cameras, demonstrating software weaknesses in the camera systems [69107]. |
| Objective (Malicious/Non-malicious) |
malicious |
(a) The software failure incident in this case is malicious. The security flaws discovered in Hanwha Techwin America's surveillance cameras were identified as vulnerabilities that could be exploited by attackers to view footage, disable the cameras, gain access to computer networks, mine for cryptocurrency, tamper with surveillance feeds, clone cameras, block camera registration, and steal personal information stored on the cameras [69107]. These vulnerabilities were not accidental but were intentionally exploited by attackers to compromise the security and functionality of the cameras. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to the security flaws in Hanwha Techwin America's surveillance cameras can be attributed to poor decisions made in the design and implementation of the cameras' online connectivity and cloud hosting.
The vulnerabilities discovered by Kaspersky Lab researchers were a result of poor decisions in how the cameras connected online, the lack of proper security measures such as firewalls, and hosting all cameras on a single cloud server without proper isolation [69107]. These poor decisions allowed attackers to exploit the cameras remotely, access footage, tamper with surveillance feeds, and even clone cameras to show different feeds to users.
Additionally, the vulnerabilities on the camera itself, such as the ability to decrypt passwords from communication and steal personal information, indicate poor decisions in the camera's security design and encryption protocols [69107].
Overall, the software failure incident can be attributed to poor decisions made in the design, implementation, and security measures of the smart cameras, leading to significant security flaws and potential risks for users. |
| Capability (Incompetence/Accidental) |
development_incompetence, accidental |
(a) The software failure incident in the article can be attributed to development incompetence. The security flaws in Hanwha Techwin America's surveillance cameras were a result of 13 vulnerabilities with how the cameras connected online, allowing attackers to view footage, disable the camera, access computer networks, and even mine for cryptocurrency [69107].
(b) Additionally, the vulnerabilities in the cameras, such as being exposed to remote attacks and lacking proper firewall protection, were accidental factors that contributed to the software failure incident [69107]. |
| Duration |
permanent |
(a) The software failure incident in the article seems to have a permanent impact. The vulnerabilities discovered in Hanwha Techwin America's surveillance cameras were significant and could have allowed attackers to view footage, disable the cameras, access computer networks, mine for cryptocurrency, tamper with footage, clone cameras, block camera registration, and even steal personal information stored on the cameras. These vulnerabilities were not limited to a specific circumstance but rather represented inherent flaws in the design and implementation of the cameras, making the impact of the failure long-lasting and severe [69107]. |
| Behaviour |
crash, omission, value, other |
(a) crash: The software failure incident in the article can be categorized as a crash. The vulnerabilities discovered in Hanwha Techwin America's surveillance cameras could allow an attacker to completely disable the camera, making it unable to perform its intended function of surveillance ([69107]).
(b) omission: The software failure incident can also be categorized as an omission. The vulnerabilities in the cameras allowed attackers to view footage from every connected camera, tamper with the footage, and even block camera registration, omitting the system from performing its intended functions properly ([69107]).
(c) timing: The software failure incident does not align with a timing failure as the system was not reported to perform its intended functions too late or too early ([69107]).
(d) value: The software failure incident can be categorized as a value failure. The vulnerabilities in the cameras allowed attackers to exploit the system, perform unauthorized actions, mine for cryptocurrency, and potentially steal personal information stored on the cameras, indicating that the system was performing its intended functions incorrectly ([69107]).
(e) byzantine: The software failure incident does not align with a byzantine failure as there were no mentions of inconsistent responses or interactions from the system ([69107]).
(f) other: The other behavior exhibited by the software failure incident is a security vulnerability. The vulnerabilities discovered in the cameras exposed them to remote attacks, allowing unauthorized access, tampering with footage, and potential data theft, highlighting a critical security flaw in the system ([69107]). |