Incident: VAR Software Crash During A-League Grand Final: Impact and Response

Published Date: 2018-05-08

Postmortem Analysis
Timeline 1. The software failure incident happened on the day of the A-League grand final, which was mentioned as "Saturday" in the article [71216]. Therefore, the software failure incident happened on a Saturday. Estimation: Step 1: The article was published on 2018-05-08. Step 2: The incident occurred on the Saturday before the publication date, which would be May 5, 2018. Therefore, the software failure incident happened on May 5, 2018.
System 1. Software program that froze moments before Kosta Barbarouses’ goal [71216]
Responsible Organization 1. The software failure incident during the A-League grand final was primarily caused by a short-term failure of the technology, rather than human error on the part of the VAR team, as stated by an IFAB spokesman [71216].
Impacted Organization 1. The A-League grand final was impacted by the software failure incident, specifically the match between Newcastle Jets and Melbourne Victory [Article 71216].
Software Causes 1. The software program froze moments before a goal due to a 'crash dump report' from the software program [71216]. 2. The incident was primarily the result of a short-term failure of the technology rather than human error on the part of the VAR team [71216].
Non-software Causes 1. Lack of an alternate system or back-up plan in place for technological glitches during the A-League grand final [71216]. 2. Absence of a standardized fallback option for handling VAR failures in football matches [71216].
Impacts 1. The software failure incident during the A-League grand final exposed a flaw in the global protocols for video reviews, highlighting the need for a "back-up system" in case of technological glitches [71216]. 2. The VAR system crash resulted in the VAR on duty not having access to a crucial side-on camera angle, leading to a missed offside call that affected the outcome of the match [71216]. 3. The incident raised concerns and prompted discussions among various football leagues, including the German Bundesliga, about the reliability and contingency plans for VAR technology [71216]. 4. The failure was attributed to a short-term failure of the technology rather than human error, emphasizing the importance of having procedures and a back-up system in place to overcome technology failures [71216]. 5. The lack of an alternate system in place for the grand final highlighted the need for standardized fallback options in the future to prevent similar incidents from impacting important matches [71216].
Preventions 1. Implementing a standardized fallback option or back-up system in case of technological glitches could have prevented the software failure incident [71216].
Fixes 1. Implementing a standardized fallback option as a back-up system in case of technological glitches [71216].
References 1. Football Federation Australia (FFA) [Article 71216] 2. German Bundesliga [Article 71216] 3. IFAB (International Football Association Board) [Article 71216] 4. Hawk-Eye (software provider) [Article 71216] 5. A-League chief Greg O’Rourke [Article 71216] 6. NRL's 'bunker' (National Rugby League) [Article 71216]

Software Taxonomy of Faults

Category Option Rationale
Recurring multiple_organization (a) The software failure incident related to the VAR crash during the A-League grand final in Newcastle was a unique event for the Football Federation Australia (FFA) as there is no mention in the article of a similar incident happening before within the same organization [71216]. (b) The article mentions that the German Bundesliga and other competitions have contacted FFA seeking information about the VAR failure incident during the A-League grand final. This indicates that similar incidents have not only happened in other organizations but have also garnered international attention, prompting inquiries from various leagues [71216].
Phase (Design/Operation) design (a) The software failure incident in the A-League grand final was primarily attributed to a short-term failure of the technology rather than human error on the part of the VAR team. The incident was related to a software crash that occurred moments before a goal was scored, leading to the VAR not having access to crucial camera angles for making the correct decision [71216]. (b) The article mentions that there was no alternate system in place as a backup for the grand final, indicating a lack of contingency plan for technological glitches during operation. The A-League chief confirmed that there was no backup system for such software failures, highlighting a gap in the operational procedures when dealing with technological issues during critical moments in matches [71216].
Boundary (Internal/External) within_system The software failure incident discussed in the article [71216] was primarily within_system. The article mentions that the incident was primarily the result of a short-term failure of the technology rather than human error on the part of the VAR team. It specifically states, "The incident in question was primarily the result of a short-term failure of the technology rather than human error on the part of the VAR team" and emphasizes the need for procedures and a back-up system to overcome such technology failures. Additionally, the article highlights that there was no alternate system in place for the grand final, indicating that the failure was within the system due to a software crash rather than external factors.
Nature (Human/Non-human) non-human_actions, human_actions (a) The software failure incident in the A-League grand final was primarily attributed to a short-term failure of the technology rather than human error on the part of the VAR team. The incident was described as a software crash, indicating that the failure was due to contributing factors introduced without human participation [71216]. (b) The article mentions that the A-League chief confirmed there was no alternate system in place for the grand final, which he believed was consistent with all leagues using VAR across the world and the protocols set out by IFAB. This lack of an alternate system or back-up plan in case of technological glitches could be considered a contributing factor introduced by human actions, such as the decision not to have a fallback option in place [71216].
Dimension (Hardware/Software) software (a) The software failure incident in the A-League grand final was attributed to a software crash rather than hardware issues. A-League chief Greg O’Rourke mentioned that there was no alternate system in place for the grand final, and he clarified that they have back-up hardware, but the incident was a software crash [71216].
Objective (Malicious/Non-malicious) non-malicious (a) The software failure incident described in the article is categorized as non-malicious. The incident was primarily attributed to a short-term failure of the technology rather than human error on the part of the VAR team. The IFAB spokesman mentioned that "the incident in question was primarily the result of a short-term failure of the technology rather than human error on the part of the VAR team" [71216]. Additionally, the A-League chief Greg O’Rourke confirmed that there was no alternate system in place for the grand final, and he stated, "They have back-up hardware, but this was a software crash" [71216].
Intent (Poor/Accidental Decisions) accidental_decisions The software failure incident in the A-League grand final was primarily attributed to a short-term failure of the technology rather than human error on the part of the VAR team. An IFAB spokesman mentioned that "No technology system is perfect" and emphasized the importance of learning from the incident to ensure procedures and a back-up system are in place to overcome such problems [71216]. This indicates that the intent of the software failure incident was not due to poor decisions but rather an accidental failure of the technology.
Capability (Incompetence/Accidental) accidental (a) The software failure incident in the A-League grand final was primarily attributed to a short-term failure of the technology rather than human error on the part of the VAR team. The incident was described as a software crash, indicating a failure related to the software program itself rather than human incompetence [71216]. (b) The article does not provide specific information indicating that the software failure incident was accidental.
Duration temporary The software failure incident discussed in the article was temporary. It was described as a short-term failure of the technology rather than human error on the part of the VAR team [71216]. The incident was attributed to a software crash that occurred moments before a goal was scored, leading to the VAR not having access to crucial camera angles for making a correct decision. The emphasis was on the need for a back-up system to overcome such technological glitches in the future.
Behaviour crash, value, other (a) crash: The software failure incident mentioned in the article was a crash. The software program froze moments before a goal was scored in a football match due to a short-term failure of the technology [71216]. (b) omission: The software failure incident did not involve omission as the system did not omit to perform its intended functions at an instance [71216]. (c) timing: The software failure incident did not involve timing issues as the system did not perform its intended functions too late or too early [71216]. (d) value: The software failure incident did involve a value issue as the system performed its intended functions incorrectly by failing to provide the necessary camera angle for a correct decision in the football match [71216]. (e) byzantine: The software failure incident did not exhibit byzantine behavior as there were no mentions of inconsistent responses or interactions by the system [71216]. (f) other: The other behavior exhibited by the software failure incident was a failure due to a short-term technology glitch rather than human error, emphasizing the need for a backup system in case of technological glitches [71216].

IoT System Layer

Layer Option Rationale
Perception None None
Communication None None
Application None None

Other Details

Category Option Rationale
Consequence delay, theoretical_consequence The consequence of the software failure incident described in the article was primarily related to the delay in decision-making during the A-League grand final due to the VAR system failure. The software glitch led to the VAR not having access to a crucial camera angle, impacting the decision-making process regarding an offside goal [71216]. The incident did not result in any physical harm, death, or direct impact on basic needs, property, or non-human entities. The article discusses the need for a backup system to overcome such technology failures in the future, highlighting the theoretical consequence of potential disruptions in critical moments of sports events due to software glitches.
Domain entertainment The software failure incident reported in the news article [Article 71216] is related to the entertainment industry. Specifically, it pertains to the use of video assistant referee (VAR) technology in football matches, as highlighted by the A-League grand final incident where a flaw in the VAR system led to a controversial goal being awarded due to a software crash. The incident has prompted discussions about the need for backup systems and protocols to address technological glitches in the entertainment sector, particularly in sports events utilizing VAR technology.

Sources

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