| Recurring |
unknown |
The provided article does not mention any previous incidents of a similar nature happening again at the same organization (PGA of America) or at other organizations. Therefore, the information to answer this question is 'unknown'. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident in Article 74803 can be attributed to the design phase. The incident involved hackers breaking into servers belonging to PGA of America and locking files containing marketing materials for the PGA Championship and Ryder Cup. This indicates a vulnerability in the system design or security measures that allowed unauthorized access to sensitive files, leading to the ransomware attack [74803].
(b) Additionally, the software failure incident can also be linked to the operation phase. The hackers demanded a ransom to unlock the encrypted files, which is a consequence of the operation of the system and the response to the security breach. The decision-making process and actions taken during the incident response can fall under the operation phase, as it involves dealing with the consequences of the attack and deciding whether to pay the ransom or not [74803]. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident reported in the article is within_system. The incident involved hackers breaking into servers belonging to PGA of America, encrypting files containing marketing materials for the PGA Championship and Ryder Cup, and demanding a ransom for decryption. The ransomware attack directly targeted the organization's systems and data, indicating that the contributing factors originated from within the system itself [74803]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident in this case occurred due to non-human actions, specifically a hack by cybercriminals who broke into the servers belonging to PGA of America and locked files containing marketing materials for the PGA Championship and Ryder Cup tournaments [74803]. The hackers demanded a ransom to unlock the encrypted files, showcasing a classic example of a ransomware attack where data is locked by software until a payment is made.
(b) The human actions involved in this incident include the response from the PGA spokesman who declined to comment on the ongoing situation and the decision-making process regarding whether or not to pay the ransom demanded by the hackers [74803]. Additionally, the hackers themselves took deliberate actions to infiltrate the servers, encrypt the files, and communicate with the PGA organization to demand payment for unlocking the data. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident reported in Article 74803 was not due to hardware issues but rather a cyber attack where hackers broke into servers belonging to PGA of America, encrypting files and demanding a ransom for their release. This incident was a result of external malicious activity targeting the software systems rather than any hardware-related failures [74803]. |
| Objective (Malicious/Non-malicious) |
malicious |
(a) The software failure incident reported in Article 74803 is malicious in nature. Hackers broke into the servers belonging to PGA of America and locked files containing marketing materials for the PGA Championship and the Ryder Cup in France, demanding a ransom for decryption. The hackers provided a Bitcoin address for payment and warned against attempting to crack the encryption, indicating their malicious intent to extort money from the organization. Additionally, the incident occurring right before the start of the PGA Championship suggests that the hackers aimed to maximize the impact of their attack [74803]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The intent of the software failure incident:
The software failure incident of the PGA Championship servers being hacked and files locked was likely due to poor decisions made by the hackers. The hackers broke into the servers, locked files containing marketing materials for the PGA Championship and Ryder Cup, and demanded a ransom for decryption. This malicious act of ransomware was a result of the hackers' decision to exploit vulnerabilities and extort the PGA of America [74803]. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident reported in Article 74803 was not due to development incompetence but rather a deliberate act by hackers who broke into the PGA of America servers and locked files containing marketing materials for the PGA Championship and Ryder Cup tournaments, demanding a ransom for decryption [74803]. This incident was a result of a cyber attack rather than incompetence in software development.
(b) The software failure incident in Article 74803 was accidental. It was a deliberate act by hackers who broke into the servers and locked files, demanding a ransom for decryption. This was not an accidental failure but a malicious attack on the PGA of America's systems [74803]. |
| Duration |
temporary |
The software failure incident reported in the article [74803] is temporary. The incident involved hackers breaking into servers belonging to the PGA of America and locking files containing marketing materials for the PGA Championship and the Ryder Cup. The files were encrypted, and the hackers demanded a ransom for decryption. This temporary failure was caused by the unauthorized access and encryption of the files by the hackers, introducing specific circumstances leading to the temporary unavailability of the data. |
| Behaviour |
value, other |
(a) crash: The software failure incident in the article is not related to a crash where the system loses state and does not perform any of its intended functions.
(b) omission: The software failure incident in the article is not related to an omission where the system omits to perform its intended functions at an instance(s).
(c) timing: The software failure incident in the article is not related to timing where the system performs its intended functions correctly but too late or too early.
(d) value: The software failure incident in the article is related to a value failure where the system performs its intended functions incorrectly. Hackers broke into servers belonging to PGA of America, encrypted files containing marketing materials for the PGA Championship and Ryder Cup, and demanded a ransom for access to the files [74803].
(e) byzantine: The software failure incident in the article is not related to a byzantine failure where the system behaves erroneously with inconsistent responses and interactions.
(f) other: The software failure incident in the article involves a ransomware attack where hackers encrypted files and demanded a ransom for access, which is a form of malicious software behavior not covered by the options provided [74803]. |