Incident: Facebook Widget Bug Redirects Users to Error Page

Published Date: 2013-02-07

Postmortem Analysis
Timeline 1. The software failure incident with Facebook widgets occurred on Thursday afternoon [17084]. 2. The article was published on 2013-02-07. 3. Estimating the timeline: - The incident happened on Thursday afternoon, which is the same day the article was published. - Therefore, the software failure incident with Facebook widgets occurred on 2013-02-07.
System 1. Facebook widgets embedded in various sites [17084]
Responsible Organization 1. Facebook [17084]
Impacted Organization 1. Several websites including Business Insider, Huffington Post, and Salon were impacted by the software failure incident [17084].
Software Causes 1. The software cause of the failure incident was a bug in Facebook widgets that redirected users logging in with Facebook from third-party sites to Facebook.com [17084].
Non-software Causes 1. The problem with Facebook widgets embedded in the sites led to the failure incident [17084].
Impacts 1. Users trying to visit sites with Facebook widgets were redirected to a Facebook error page, experiencing an interruption in accessing the desired content [17084]. 2. The affected sites, including Business Insider, Huffington Post, and Salon, experienced a disruption in user experience as visitors were unable to view the content seamlessly [17084]. 3. Users who were not logged into Facebook were primarily impacted by the issue, indicating a specific user segment affected by the software failure incident [17084].
Preventions 1. Implement thorough testing procedures before deploying any changes to the Facebook widgets embedded in various sites to catch potential bugs or issues that could cause redirection errors [17084]. 2. Conduct regular monitoring and maintenance of the Facebook widgets to ensure they are functioning correctly and not causing any disruptions on third-party sites [17084]. 3. Improve communication and response times from Facebook's technical support team to address and resolve issues promptly when they arise to minimize the impact on users and affected websites [17084].
Fixes 1. Fixing the bug that redirected people logging in with Facebook from third-party sites to Facebook.com [17084].
References 1. Marketing Land [17084]

Software Taxonomy of Faults

Category Option Rationale
Recurring multiple_organization (a) The software failure incident related to Facebook widgets causing sites to be unreachable for some visitors on Thursday afternoon has not been reported to have happened again within the same organization or with its products and services [17084]. (b) The software failure incident related to Facebook widgets causing sites to be unreachable for some visitors on Thursday afternoon affected multiple organizations, including Business Insider, Huffington Post, and Salon [17084].
Phase (Design/Operation) design (a) The software failure incident described in the article can be attributed to the design phase. The issue was related to a bug in the Facebook widgets embedded in various websites, causing users who were not logged into Facebook to be redirected to an error page when trying to access pages with Facebook Connect or Like widgets. This bug originated from the JavaScript code executed by these widgets, which was provided by Facebook and not the websites themselves. Facebook acknowledged the bug and mentioned that it redirected people logging in with Facebook from third-party sites to Facebook.com, indicating a design flaw in the system development or updates [17084]. (b) The software failure incident does not seem to be directly related to the operation phase or misuse of the system. The issue primarily stemmed from a bug in the Facebook widgets and how they interacted with users who were not logged into Facebook, rather than any operational misuse by users [17084].
Boundary (Internal/External) within_system (a) within_system: The software failure incident described in the article was within the system. The issue was related to a bug in Facebook's code that redirected people logging in with Facebook from third-party sites to Facebook.com. This bug originated within Facebook's system and affected users who were not logged into Facebook [17084].
Nature (Human/Non-human) non-human_actions (a) The software failure incident in this case was due to non-human actions. The problem with Facebook widgets embedded in various sites caused visitors to be redirected to a Facebook error page without any direct human involvement in causing the issue. The incident was attributed to a bug that redirected people logging in with Facebook from third-party sites to Facebook.com, affecting users who were not logged into Facebook [Article 17084].
Dimension (Hardware/Software) software (a) The software failure incident reported in Article 17084 was not attributed to hardware issues. The problem with Facebook widgets embedded in various sites causing visitors to be redirected to a Facebook error page was due to a bug in the software. Facebook acknowledged the issue as a bug that redirected people logging in with Facebook from third-party sites to Facebook.com. This indicates that the failure originated in the software rather than hardware [17084].
Objective (Malicious/Non-malicious) non-malicious (a) The software failure incident described in the article does not indicate any malicious intent. It appears to be a non-malicious failure caused by a bug in Facebook's code that redirected users logging in with Facebook from third-party sites to Facebook.com. Facebook acknowledged the issue as a bug and quickly resolved it, indicating that it was not intentional harm but rather a technical glitch [17084].
Intent (Poor/Accidental Decisions) accidental_decisions (a) The software failure incident described in Article 17084 does not provide information indicating that the incident was due to poor decisions. It appears to be a technical issue related to a bug in Facebook widgets that caused users to be redirected to an error page when trying to access certain sites. (b) The incident seems to align more with accidental_decisions as it was described as a bug that redirected users logging in with Facebook from third-party sites to Facebook.com. This redirection was unintended and was quickly resolved by Facebook.
Capability (Incompetence/Accidental) accidental (a) The software failure incident reported in the article does not indicate any development incompetence as the cause. It seems to be a technical glitch or bug related to Facebook widgets that caused the problem for users who were not logged into Facebook [17084]. (b) The software failure incident appears to be accidental, possibly due to a bug or technical issue with the Facebook widgets embedded in various websites. Facebook acknowledged the issue as a bug that redirected users logging in with Facebook from third-party sites to Facebook.com. The problem was quickly resolved by Facebook [17084].
Duration temporary The software failure incident described in the article was temporary. It was a temporary failure caused by a bug that redirected people logging in with Facebook from third-party sites to Facebook.com. The issue was quickly resolved by Facebook, and the Login with Facebook feature was restored to normal functioning [17084].
Behaviour crash, other (a) crash: The software failure incident described in the article can be categorized as a crash. Users trying to visit pages with Facebook widgets were redirected to an error page, and even if they managed to briefly access the desired page, they were automatically forwarded back to the error page, indicating a failure in the system losing its state and not performing its intended functions [17084]. (b) omission: The incident does not specifically mention the system omitting to perform its intended functions at any instance. Instead, the focus is on users being redirected to error pages when trying to access pages with Facebook widgets [17084]. (c) timing: The software failure incident does not relate to timing issues where the system performs its intended functions correctly but at the wrong time. The problem described in the article is more about users being redirected to error pages consistently rather than issues related to timing [17084]. (d) value: The failure in this incident is not related to the system performing its intended functions incorrectly in terms of providing inaccurate or incorrect information. The issue primarily revolves around users being redirected to error pages when trying to access pages with Facebook widgets [17084]. (e) byzantine: The software failure incident does not exhibit characteristics of a byzantine failure where the system behaves erroneously with inconsistent responses and interactions. The issue described in the article is more about users being consistently redirected to error pages when interacting with pages containing Facebook widgets [17084]. (f) other: The behavior of the software failure incident can be categorized as a loop or redirect behavior. Users were caught in a loop where they were redirected to error pages repeatedly, even if they briefly managed to access the desired page, before being redirected back to the error page. This behavior is not explicitly covered in the options (a) to (e) and can be considered as an "other" behavior [17084].

IoT System Layer

Layer Option Rationale
Perception None None
Communication None None
Application None None

Other Details

Category Option Rationale
Consequence property, delay Property: The software failure incident related to the Facebook widgets caused several sites, including Business Insider, Huffington Post, and Salon, to redirect visitors to a Facebook error page. Users trying to visit pages with Facebook Connect or Like widgets were redirected to an error page, impacting their browsing experience [17084].
Domain information (a) The software failure incident reported in Article 17084 was related to the industry of information. The incident involved Facebook widgets embedded in various websites, affecting the ability of users to access those sites and displaying error messages related to Facebook connectivity issues [17084].

Sources

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