| Recurring |
one_organization |
(a) The software failure incident related to charging issues with the iPhone XS and XS Max has happened again within the same organization, Apple. Customers reported problems charging the new iPhones, with some devices failing to charge consistently when plugged in. This issue has been dubbed "chargegate" by video blogger Lewis Hilsenteger, and complaints have been posted on Apple's discussion forum and social media. Apple has not yet commented on the problem, similar to their initial silence on previous software issues [75464].
(b) There is no specific information in the provided article about the software failure incident happening again at multiple organizations or with their products and services. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in the article where customers reported problems charging the iPhone XS and XS Max. Users mentioned that the devices fail to charge consistently when plugged in, with some only charging when the display is "woken up" [75464].
(b) The software failure incident related to the operation phase is evident in the complaints posted on Apple's discussion forum and social media. Users described being unable to charge their phones at all once the battery is exhausted, indicating a failure during the operation or use of the devices [75464]. |
| Boundary (Internal/External) |
within_system |
(a) within_system: The software failure incident related to the iPhone XS and XS Max not charging consistently when plugged in seems to be within the system. Users have reported that the devices refuse to charge if they have been idle for a while, with some only charging when the display is "woken up" [75464]. Additionally, there is speculation that the problem may be related to a recent change in Apple's security settings, specifically the lightning port being disabled when the phone has been idle for a while since the release of iOS 11.4.1 [75464]. This indicates that the issue is likely originating from within the system itself. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident related to non-human actions in this case is the issue with iPhone XS and XS Max failing to charge consistently when plugged in. Users have reported that the devices refuse to charge if they have been idle for a while, and some only charge when the display is "woken up" [75464].
(b) The software failure incident related to human actions is the speculation that the problem with iPhone XS and XS Max failing to charge could be related to a recent change in Apple's security settings. Since iOS 11.4.1 was released, the lightning port on iPhones can be disabled when the phone has been idle for a while, potentially causing charging issues [75464]. |
| Dimension (Hardware/Software) |
hardware |
(a) The software failure incident related to hardware:
- The article mentions that customers have reported problems charging the iPhone XS and XS Max, indicating a hardware-related issue with the charging functionality [75464].
- Some users have speculated that the problem may be related to a recent change in Apple's security settings, specifically mentioning the lightning port being disabled when the phone has been idle for a while, which could be a hardware-related contributing factor [75464].
(b) The software failure incident related to software:
- The article does not specifically mention any software-related contributing factors to the charging issue experienced by users of the iPhone XS and XS Max. The focus is more on the hardware aspect of the problem, such as the charging behavior and potential security settings affecting the charging functionality [75464]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident related to the iPhone XS and XS Max charging issue does not seem to be malicious. Users have reported problems charging their devices, with some speculating that the issue may be related to a recent change in Apple's security settings introduced in iOS 11.4.1. This change allows the lightning port on iPhones to be disabled when the phone has been idle for a while, potentially as a security measure to prevent unauthorized access. However, this security feature may be causing the charging problem for some users, as the phones may not charge when idle for a certain period. There is no indication in the articles that this issue was caused by human(s) with intent to harm the system [75464]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to the iPhone XS and XS Max charging issue, dubbed "chargegate," could potentially be linked to poor decisions made by Apple in implementing changes related to security settings in iOS 11.4.1. The article mentions that since the release of iOS 11.4.1, the lightning port on iPhones can be disabled when the phone has been idle for a while as a security measure to prevent unauthorized access. This change in security settings could be a contributing factor to the charging problem experienced by users, as it may prevent the devices from charging properly when idle [75464].
(b) On the other hand, the software failure incident could also be attributed to accidental decisions or unintended consequences rather than deliberate poor decisions. The article highlights that some users have speculated that the charging issue may be related to the recent change in Apple's security settings, which was implemented to enhance device security. This unintended consequence of the security feature could have led to the charging problem, indicating that the failure was not a deliberate poor decision but rather an accidental side effect of the security update [75464]. |
| Capability (Incompetence/Accidental) |
development_incompetence, accidental |
(a) The software failure incident related to development incompetence is evident in the article as customers reported problems charging the iPhone XS and XS Max, with several users experiencing issues where the devices fail to charge consistently when plugged in. This issue was highlighted by video blogger Lewis Hilsenteger, who tested nine iPhones and found that while the 2017 iPhone X charged without a problem, many of the new XS and XS Max phones refused to charge when plugged in. The fact that this issue was not identified by Apple before the release of the new models suggests a lack of professional competence in testing and quality assurance processes [75464].
(b) The software failure incident related to accidental factors is seen in the speculation by some users that the problem with charging the iPhone XS and XS Max could be related to a recent change in Apple's security settings. Since the release of iOS 11.4.1, the lightning port on iPhones can be disabled when the phone has been idle for a while as a security measure. This accidental change in security settings could be contributing to the charging issues faced by users, indicating a failure introduced accidentally [75464]. |
| Duration |
temporary |
(a) The software failure incident related to the iPhone XS and XS Max failing to charge appears to be temporary. Users reported that the devices fail to charge consistently when plugged in, with some only charging when the display is "woken up" [75464]. This indicates that the issue is not permanent but rather occurs under certain circumstances, such as when the device has been idle for a while. Additionally, the speculation that the problem may be related to a recent change in Apple's security settings suggests that the failure is not permanent but can be influenced by specific factors introduced by certain circumstances. |
| Behaviour |
omission, value, other |
(a) crash: The software failure incident described in the articles does not involve a crash where the system loses state and does not perform any of its intended functions [75464].
(b) omission: The issue reported with the iPhone XS and XS Max smartphones is related to the omission of performing the intended function of charging consistently when plugged in. Users have experienced problems where the devices refuse to charge if they have been idle for a while, and some only charge when the display is "woken up" [75464].
(c) timing: The software failure incident is not related to timing issues where the system performs its intended functions correctly but too late or too early [75464].
(d) value: The issue with the iPhone XS and XS Max smartphones failing to charge is a value-related failure as the system is not performing its intended function of charging correctly [75464].
(e) byzantine: The software failure incident does not exhibit a byzantine behavior where the system behaves erroneously with inconsistent responses and interactions [75464].
(f) other: The other behavior observed in this software failure incident is related to the charging functionality of the iPhone XS and XS Max smartphones being affected by a potential software issue that prevents consistent charging when plugged in, leading to user complaints and speculation about the cause [75464]. |