| Recurring |
unknown |
(a) The software failure incident having happened again at one_organization:
- The article does not mention any previous incidents of a similar nature happening again within the same organization, Mumsnet. Therefore, there is no information available to suggest that this specific software failure incident has occurred before at Mumsnet.
(b) The software failure incident having happened again at multiple_organization:
- The article does not provide any information indicating that a similar incident has happened before at other organizations or with their products and services. Hence, there is no evidence in the article to suggest that this specific type of software failure incident has occurred at multiple organizations. |
| Phase (Design/Operation) |
design |
(a) The software failure incident at Mumsnet was related to the design phase. It occurred due to an upgrade that caused accounts to get mixed up if two users logged in at exactly the same time. This issue was a result of a software update that introduced the problem, allowing some users to see details of other accounts [81330]. The founder of Mumsnet mentioned that they were working urgently to discover how the breach happened and to improve their processes, indicating a failure in the design or development phase of the system.
(b) The software failure incident at Mumsnet was not related to the operation phase or misuse of the system. The breach was caused by a software update that led to accounts getting mixed up when two users logged in simultaneously. The issue was not due to the operation or misuse of the system by users but rather a flaw introduced during the software update [81330]. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident at Mumsnet was within the system. The breach occurred due to an upgrade that caused accounts to get mixed up if two users logged in at exactly the same time [81330]. The issue was related to an internal software update that led to the exposure of user details, posting history, and personal messages within the Mumsnet platform. The site took immediate action to reverse the software update and force all users to log out to address the issue. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident occurring due to non-human actions:
- The software failure incident on Mumsnet occurred due to an upgrade that caused accounts to get mixed up if two users logged in at exactly the same time, leading to details of other accounts being visible [81330].
(b) The software failure incident occurring due to human actions:
- The founder of Mumsnet, Justine Roberts, acknowledged the breach and mentioned that they are working urgently to discover how the breach happened and to improve their processes [81330]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident occurring due to hardware:
- The article does not mention any hardware-related contributing factors that led to the software failure incident at Mumsnet [81330].
(b) The software failure incident occurring due to software:
- The software failure incident at Mumsnet was due to a software update that caused accounts to get mixed up when two users logged in at the same time [81330].
- Mumsnet mentioned that they had reversed the software update that caused the issue, indicating that the root cause of the failure was in the software itself [81330]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident reported in Article 81330 was non-malicious. The incident occurred due to an upgrade that caused accounts to get mixed up if two users logged in at exactly the same time. This led to 46 users being breached, allowing them to see details of other accounts, including email addresses, account details, posting history, and personal messages. The founder of Mumsnet, Justine Roberts, emphasized the importance of account security and privacy and stated that they were working urgently to investigate the breach and improve their processes. Additionally, Mumsnet took immediate actions to reverse the software update, force all users to log out, and remove anyone still lurking in another user's account [81330]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident at Mumsnet was primarily due to poor_decisions. The incident occurred after an upgrade that allowed some users to see details of other accounts if they logged in at the same time. This issue was a result of a software update that caused accounts to get mixed up, leading to breaches for 46 users. Mumsnet founder Justine Roberts acknowledged the breach and emphasized the importance of account security and privacy. The company was urgently investigating how the breach happened and working to improve their processes to prevent such incidents in the future [81330]. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident reported in Article 81330 occurred due to accidental factors. The breach on the parenting site Mumsnet was a result of an upgrade that caused accounts to get mixed up if two users logged in at exactly the same time. This issue was not due to development incompetence but rather an accidental consequence of the software update. Mumsnet founder Justine Roberts mentioned that they are working urgently to discover exactly how this breach happened and to improve their processes, indicating that it was not a result of development incompetence [81330]. |
| Duration |
temporary |
(a) The software failure incident reported in the article was temporary. It occurred between 5 and 7 February when an upgrade caused accounts to get mixed up if two users logged in at exactly the same time. The issue was promptly addressed by Mumsnet, which reversed the software update and forced all users to log out to mitigate the problem [81330]. |
| Behaviour |
omission, other |
(a) crash: The software failure incident reported in Article 81330 was not a crash. It was a data breach where accounts got mixed up due to a software upgrade issue, allowing some users to see details of other accounts [81330].
(b) omission: The software failure incident can be categorized as an omission. The system omitted to perform its intended functions correctly at an instance(s) when two users logged in at exactly the same time, causing accounts to get mixed up and exposing sensitive information [81330].
(c) timing: The software failure incident was not related to timing issues. It occurred due to a specific scenario of two users logging in simultaneously, leading to account mix-ups [81330].
(d) value: The software failure incident was not due to the system performing its intended functions incorrectly. Instead, it was a case of accounts getting mixed up, resulting in unauthorized access to personal information [81330].
(e) byzantine: The software failure incident was not characterized by byzantine behavior. It was a straightforward case of a data breach caused by a software upgrade issue that allowed users to view details of other accounts [81330].
(f) other: The software failure incident can be categorized as a privacy breach. The system failed to maintain the privacy and security of user accounts, leading to unauthorized access to sensitive information such as email addresses, account details, posting history, and personal messages [81330]. |