| Recurring |
unknown |
(a) The software failure incident related to Tesco Hudl tablets is specific to Tesco as an organization. There is no mention in the article of a similar incident happening before within Tesco or with its products and services.
(b) There is no information in the articles about the software failure incident happening at other organizations or with their products and services. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in the article where Tesco withdrew software support for the Hudl tablets, leading to a situation where if users try to restore their tablets to factory settings, they become unusable. This issue emerged in January, and despite Tesco claiming to be working on a fix, they eventually announced that the Hudl 1 and the first edition Hudl 2 have reached the end of life, indicating that the update in place will not resolve the issue [Article 82725].
(b) The software failure incident related to the operation phase is evident in the article where users are advised not to try to restore their tablets to factory settings or update the operating system to prevent them from becoming unusable. Tesco acknowledges a technical issue affecting a number of Hudl users and apologizes for any inconvenience caused. They mention that they have already fixed the issue for the majority of those who have contacted them and are urgently working on resolving any outstanding queries. This indicates that the failure is related to the operation or misuse of the system [Article 82725]. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident related to the Tesco Hudl tablet can be categorized as within_system. The issue arose from the withdrawal of software support by Tesco, leading to tablets becoming unusable when attempting to restore them to factory settings. Tesco acknowledged the technical issue affecting users and mentioned working on a solution for older models [82725]. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident in the Tesco Hudl tablet case seems to be primarily due to non-human actions. The article mentions that Tesco withdrew software support for the tablets, leading to issues when users try to restore their tablets to factory settings. The problem emerged in January, and Tesco has been working on a fix, but the update they provided did not resolve the issue, rendering the tablets useless [82725]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident in Article 82725 is related to hardware. The issue with Tesco Hudl tablets not restarting after attempting to restore them to factory settings is a result of the withdrawal of software support by the retailer. This withdrawal of software support has rendered the tablets useless, indicating that the problem originates from the lack of software updates or fixes provided by Tesco [82725]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident related to the Tesco Hudl tablet can be categorized as non-malicious. The issue arose from Tesco withdrawing software support for the tablets, leading to problems when users tried to restore their devices to factory settings. Tesco acknowledged the technical issue and mentioned that they are urgently working on resolving any outstanding queries [82725]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to the Tesco Hudl tablet can be attributed to poor decisions made by Tesco. The company withdrew software support for the tablets without providing sufficient warning or guidance to users. Despite the tablets being popular and still in use by a significant number of customers, Tesco abruptly announced the end of software support without adequately addressing the issue. This decision has caused anger and inconvenience among users who were left with bricked devices. Tesco's lack of formal communication and failure to provide a timely fix for the problem reflect poor decision-making in handling the software failure incident [82725]. |
| Capability (Incompetence/Accidental) |
development_incompetence |
(a) The software failure incident in the article is related to development incompetence. Tesco withdrew software support for the Hudl tablets, leading to a situation where if users try to restore their tablets to factory settings, they become unusable. Despite acknowledging the issue since January, Tesco announced that the Hudl 1 and first edition Hudl 2 have reached the end of life without providing a fix. This lack of professional competence in handling the software support withdrawal has caused considerable anger among users [82725].
(b) The software failure incident does not seem to be related to accidental factors but rather to a deliberate decision by Tesco to end software support for the Hudl tablets without adequately informing users or providing a proper solution [82725]. |
| Duration |
permanent |
The software failure incident related to the Tesco Hudl tablet can be considered as a permanent failure. Tesco announced that the Hudl 1 and the first edition Hudl 2 have reached the end of life, indicating that the update put in place will not fix the issue and the tablets will not restart even if restored to factory settings [82725]. This decision by Tesco essentially renders these tablets useless, implying a permanent impact on their functionality. |
| Behaviour |
crash, omission, other |
(a) crash: The software failure incident in the article is related to a crash where the Tesco Hudl tablets become unusable if users try to restore them to factory settings. The tablets fail to restart, rendering them effectively useless [82725].
(b) omission: The software failure incident can also be related to omission as Tesco withdrew software support for the Hudl tablets, leading to the omission of necessary updates or fixes that could have prevented the tablets from becoming bricked [82725].
(c) timing: There is no specific mention of a timing-related failure in the articles.
(d) value: The software failure incident does not seem to be related to the system performing its intended functions incorrectly.
(e) byzantine: The software failure incident is not described as having inconsistent responses or interactions.
(f) other: The other behavior observed in this software failure incident is the lack of formal communication and warning from Tesco regarding the issue, causing considerable anger among users. Tesco's decision to end software support without prior notice or guidance on how to keep the tablets running can be seen as a failure in communication and customer support [82725]. |