| Recurring |
one_organization, multiple_organization |
(a) The software failure incident related to the iPhone alarm clock issue has happened again at Apple. The incident isn't the first time the iPhone's alarm clock has seen issues, as some Australians and New Zealand iPhone customers reported alarm issues during their daylight-saving change [3163]. Additionally, Apple acknowledged the bug more than three weeks ago when it affected users in Australia and New Zealand, and the company promised a fix after faulty alarms hit those regions [3212].
(b) The software failure incident related to the iPhone alarm clock issue has also happened at other organizations or with their products and services. Engadget mentioned a fix for the alarm-clock bug affecting the iPhone, suggesting users set the alarm to recur every day or set it to never repeat [3163]. This indicates that similar issues may have occurred with alarm clocks in other devices or applications. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in the articles when it mentions that the iPhone's alarm clock failed to automatically adjust to daylight saving time, causing alarms to go off an hour late for European iPhone users [3163, 3212]. This issue was acknowledged by Apple more than three weeks prior when it affected users in Australia and New Zealand, indicating a design flaw in the system's handling of time adjustments.
(b) The software failure incident related to the operation phase is evident in the articles when users complained about their alarms going off an hour late due to a bug in the iPhone's alarm clock, despite the time shift being automatically accounted for on the iPhone's clock [3163, 3212]. This failure was a result of the operation or misuse of the system, as users relied on their repeating wake-up calls that were impacted by the bug. |
| Boundary (Internal/External) |
within_system |
(a) within_system:
- The software failure incident of the iPhone alarm clock going off an hour late was due to a bug within the iPhone's alarm clock software that failed to automatically adjust to daylight saving time [3163, 3212].
- The bug affected alarms set to repeat, indicating an internal issue within the software's alarm clock functionality [3212]. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident occurring due to non-human actions:
- The software failure in this case was due to a bug in the iPhone's alarm clock software that failed to automatically adjust to daylight saving time, causing alarms to go off an hour late [3163, 3212].
- The bug affected alarms set to repeat, and users were advised to set new non-repeating alarms until Apple pushed out a fix [3212].
(b) The software failure incident occurring due to human actions:
- There is no specific mention in the articles about the software failure being caused by human actions. The incident was primarily attributed to a bug in the software that failed to adjust to daylight saving time, impacting the alarm functionality [3163, 3212]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident occurring due to hardware:
- The incident with the iPhone alarm clock going off an hour late was attributed to a bug in the iPhone's alarm clock software failing to automatically adjust to daylight saving time. This issue was specifically related to the software not adjusting correctly, indicating a software-related failure rather than a hardware-related one [3163, 3212].
(b) The software failure incident occurring due to software:
- The software failure incident with the iPhone alarm clock was primarily due to a bug in the software that caused the alarms to go off an hour late. Users reported that the alarm clock software failed to automatically adjust to daylight saving time, leading to the issue. This clearly points to a software-related failure [3163, 3212]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident related to the iPhone alarm clock issue was non-malicious. The incident was caused by a bug in the iPhone's alarm clock software that failed to automatically adjust to daylight saving time, resulting in alarms going off an hour late for affected users [3163, 3212]. The issue was acknowledged by Apple, and users were advised to set new non-repeating alarms until a fix was provided. This incident was not intentional but rather a technical flaw in the software. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to the iPhone alarm clock issue was primarily due to poor_decisions. The incident occurred because the software failed to automatically adjust to daylight saving time, causing alarms to go off an hour late for many users [3163, 3212]. This issue was acknowledged by Apple more than three weeks before the incident affected users in Europe, indicating a lack of proactive action to prevent the problem from occurring again [3212]. Additionally, the suggested workaround provided by Engadget to set the alarm to recur every day or to never repeat indicates a suboptimal solution to the underlying problem, further highlighting poor decision-making in addressing the issue [3163]. |
| Capability (Incompetence/Accidental) |
development_incompetence |
(a) The software failure incident occurring due to development incompetence:
- The incident with the iPhone alarm clock going off an hour late due to the software failing to adjust to daylight saving time was attributed to a bug in the iPhone's alarm clock software [3163, 3212].
- Users expressed frustration on Twitter about the alarm not updating correctly despite the iPhone time automatically updating, indicating a lack of professional competence in ensuring proper functionality during time changes [3163].
- Engadget suggested a workaround to the issue by setting the alarm to recur every day or to never repeat, highlighting a lack of thorough testing and consideration for different user settings [3163].
(b) The software failure incident occurring accidentally:
- The issue with the iPhone alarm clock going off an hour late was acknowledged by Apple more than three weeks prior when it affected users in Australia and New Zealand, indicating that the problem was not intentional but rather an accidental oversight [3212].
- Users were advised to set new non-repeating alarms until Apple released a fix, suggesting that the failure was not deliberate but a result of an unintentional bug in the software [3212]. |
| Duration |
temporary |
From the provided articles, the software failure incident related to the iPhone alarm clock issue was temporary. The incident was temporary because it was specifically related to the daylight saving time change causing the alarm to go off an hour late. Users were advised to set new non-repeating alarms until Apple pushed out a fix [3212]. Additionally, the bug affected alarms set to repeat, indicating a specific circumstance causing the failure rather than a permanent issue [3212]. |
| Behaviour |
omission, timing |
(a) crash: The software failure incident described in the articles is not related to a crash where the system loses state and does not perform any of its intended functions. The incident involves the iPhone alarm clock going off an hour late due to a bug related to daylight saving time adjustments [3163, 3212].
(b) omission: The software failure incident is related to omission, where the system omits to perform its intended functions at an instance(s). In this case, the iPhone alarm clock failed to adjust to daylight saving time, causing alarms to go off an hour late [3163, 3212].
(c) timing: The software failure incident is related to timing, where the system performs its intended functions correctly but too late or too early. The iPhone alarm clock went off an hour late due to the software failing to automatically adjust to daylight saving time changes [3163, 3212].
(d) value: The software failure incident is not related to a value failure where the system performs its intended functions incorrectly. The issue with the iPhone alarm clock was related to timing adjustments for daylight saving time [3163, 3212].
(e) byzantine: The software failure incident is not related to a byzantine failure where the system behaves erroneously with inconsistent responses and interactions. The incident is more straightforward, involving a specific bug related to daylight saving time adjustments in the iPhone alarm clock [3163, 3212].
(f) other: The behavior of the software failure incident does not fall into the "other" category as it is primarily related to the omission of performing the intended functions at the correct time due to a bug in handling daylight saving time adjustments [3163, 3212]. |