| Recurring |
one_organization |
(a) The software failure incident having happened again at one_organization:
The incident of the live streaming technical glitch during the NRL State of Origin opener on Channel Nine's 9Now platform is mentioned to have happened before. Fans complained that the same problem marred last year's Origin series as well, indicating a recurring issue within the same organization [85697].
(b) The software failure incident having happened again at multiple_organization:
There is no specific mention in the provided article about the software failure incident happening again at multiple organizations. |
| Phase (Design/Operation) |
design |
(a) The software failure incident in the article was primarily due to the design phase. The failure was attributed to overwhelming viewer demand on Channel Nine's live streaming platform during the NRL State of Origin opener. Fans experienced technical difficulties, black screens, buffering, and crashes right at the kick-off time, indicating that the system was not adequately designed to handle the high demand. The article mentions complaints about the platform's inability to cope with excessive demand, the recurrence of similar issues from the previous year, and fans suggesting that Channel Nine should have anticipated and prepared for the demand based on past viewership numbers [85697].
(b) There is no specific information in the articles pointing to the software failure incident being caused by factors related to the operation or misuse of the system. |
| Boundary (Internal/External) |
within_system |
(a) within_system: The software failure incident in this case was primarily due to overwhelming demand on the Channel Nine live streaming service, causing technical difficulties and black screens for viewers trying to watch the NRL State of Origin opener [85697]. The failure originated from within the system's capacity to handle the high volume of users accessing the live stream simultaneously. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident in the news articles was primarily due to non-human actions, specifically overwhelming viewer demand causing technical difficulties during the live streaming of the NRL State of Origin opener on Channel Nine's 9Now platform. Fans experienced black screens and missed the first 20 minutes of the game due to the live streaming glitch, which was attributed to unprecedented demand on the platform [85697].
(b) While the failure was mainly attributed to non-human actions, there were mentions of human actions contributing to the incident as well. Fans expressed frustration and anger towards Channel Nine on social media platforms, criticizing the network for not ensuring the platform could cope with excessive demand and for the poor service quality. Some fans blamed Channel Nine for the failure, demanding better preparation and service quality for such premier sporting events [85697]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident reported in the articles was primarily due to overwhelming demand from viewers, which caused technical difficulties during the live streaming of the NRL State of Origin opener on Channel Nine's 9Now platform. This overwhelming demand led to thousands of furious footy fans missing the opening stages of the game [85697].
(b) The software failure incident was attributed to technical glitches in the live streaming service provided by Channel Nine. Viewers reported that the live stream was working fine until just after kick-off when screens went black, causing many to miss the first 20 minutes of the game. Complaints on social media highlighted issues such as constant buffering, crashes, and black screens, indicating software-related problems with the streaming service [85697]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident in this case appears to be non-malicious. The failure was attributed to overwhelming demand on the live streaming service provided by Channel Nine during the NRL State of Origin opener. Users experienced technical difficulties, missed the opening stages of the game, and faced issues with buffering and crashes on the 9Now app [85697]. The failure was described as a "live streaming technical glitch" and a "live streaming bungle" caused by the high demand for the service, rather than any malicious intent to harm the system. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to the NRL State of Origin live streaming technical glitch on Channel Nine was primarily due to poor decisions. The incident was attributed to overwhelming viewer demand, which Channel Nine blamed for the epic fail. Fans expressed frustration and anger towards Channel Nine for not being able to handle the excessive demand, with some pointing out that similar problems had occurred in the past year as well. The failure was exacerbated by the fact that fans missed the first 20 minutes of the game, leading to a significant backlash on social media and other platforms [85697]. |
| Capability (Incompetence/Accidental) |
development_incompetence, accidental |
(a) The software failure incident in the news article can be attributed to development incompetence. The failure was caused by overwhelming demand on the live streaming service during the NRL State of Origin opener, leading to technical glitches that prevented thousands of fans from watching the game [85697]. Fans expressed frustration and anger towards Channel Nine for not being able to handle the excessive demand and failing to provide a smooth streaming experience. This indicates a lack of professional competence in anticipating and managing the technical requirements for such a high-demand event.
(b) The software failure incident can also be considered accidental as it was not intentional but rather a result of the overwhelming demand exceeding the capacity of the live streaming service. The glitch that occurred during the live stream of the NRL State of Origin opener was not planned or deliberate but rather an unintended consequence of the high viewership causing technical difficulties [85697]. |
| Duration |
temporary |
(a) The software failure incident in the article was temporary. It was a live streaming technical glitch that caused thousands of NRL fans to miss the opening stages of the NRL State of Origin opener [85697]. The glitch occurred just before kick-off, causing screens to go black, and fans missed the first 20 minutes of the game. The issue was eventually fixed, and the service was restored after Channel Nine responded to the technical difficulties caused by overwhelming demand for the live stream. The incident was not a permanent failure but rather a temporary disruption in the service. |
| Behaviour |
crash, omission, value, other |
(a) crash: The software failure incident in the article can be categorized as a crash as it resulted in the system losing state and not performing its intended functions. Thousands of furious footy fans missed the opening stages of the NRL State of Origin opener due to a live streaming technical glitch. The live stream was working fine until just after kick-off when screens went black, causing fans to miss the first 20 minutes of the game [Article 85697].
(b) omission: The software failure incident can also be categorized as an omission as the system omitted to perform its intended functions at an instance. Fans were unable to watch the game on their devices due to overwhelming demand, with many claiming they missed the first 20 minutes before the glitch was fixed [Article 85697].
(c) timing: The timing of the software failure incident can be considered a factor as well. The system was performing its intended functions correctly, but it did so too late, causing fans to miss the opening stages of the NRL State of Origin game just after 8 pm [Article 85697].
(d) value: The software failure incident can be linked to a value failure as the system was performing its intended functions incorrectly. Fans experienced constant buffering, crashes, and black screens, which led to a subpar viewing experience and frustration among viewers [Article 85697].
(e) byzantine: The software failure incident does not exhibit characteristics of a byzantine failure, which involves inconsistent responses and interactions. The incident in the article primarily focused on technical difficulties, crashes, and delays in the live streaming service, rather than erratic or inconsistent behavior [Article 85697].
(f) other: The software failure incident can be categorized as an "other" behavior as well. Fans expressed their anger and frustration on social media platforms, highlighting the poor service quality, lack of preparation for high demand, and the recurrence of similar issues from previous events. The incident also led to a flood of complaints and backlash against the service provider, Channel Nine, indicating a failure in meeting user expectations and service reliability [Article 85697]. |