| Recurring |
one_organization |
(a) The software failure incident related to Ford's MyFord Touch infotainment system is an example of a software failure incident that happened again within the same organization. The article mentions that Ford settled a class-action lawsuit surrounding the MyFord Touch system, which was notorious for being unresponsive, crashing, freezing, providing inaccurate GPS information, and having issues connecting with smartphones [Article 88963]. This indicates a recurring software failure issue within Ford's products and services.
(b) The article does not provide information about the software failure incident happening again at multiple organizations or with their products and services. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in the article as the MyFord Touch infotainment system in 2011-2013 Ford and Lincoln vehicles was notorious for being unresponsive, crashing, freezing while driving, providing inaccurate GPS information, and having an inability to connect with a smartphone. These issues indicate failures introduced during the system development or updates [Article 88963].
(b) The software failure incident related to the operation phase can be inferred from the complaints mentioned in the article, such as the system crashing and freezing while driving. This indicates failures introduced by the operation or misuse of the system [Article 88963]. |
| Boundary (Internal/External) |
within_system |
(a) within_system: The software failure incident related to Ford's MyFord Touch infotainment system was within the system itself. The system was notorious for being unresponsive, crashing, freezing while driving, providing inaccurate GPS information, and having issues connecting with smartphones [88963]. These issues were internal to the infotainment system and not caused by external factors. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident in this case was primarily due to non-human actions. The MyFord Touch infotainment system in 2011-2013 Ford and Lincoln vehicles was reported to be unresponsive, crashing, freezing, providing inaccurate GPS information, and having issues connecting with smartphones. These issues were likely caused by software bugs, faults, or defects within the system itself, rather than being directly introduced by human actions [88963]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident related to hardware:
- The article mentions that the MyFord Touch infotainment system in 2011-2013 Ford and Lincoln vehicles was notorious for being unresponsive, crashing, and freezing while driving, indicating hardware-related issues [Article 88963].
(b) The software failure incident related to software:
- The same article highlights complaints about inaccurate GPS information, the inability to connect with a smartphone, and overall dissatisfaction with the MyFord Touch system, pointing towards software-related issues [Article 88963]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident related to the Ford MyFord Touch infotainment system can be categorized as non-malicious. The system was reported to be unresponsive, crashing, freezing, providing inaccurate GPS information, and having issues connecting with smartphones. These issues were causing inconvenience and dissatisfaction among the users, leading to a class-action lawsuit and subsequent compensation for affected owners and lessees [88963]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to the MyFord Touch infotainment system in Ford and Lincoln vehicles from 2011-2013 can be attributed to poor decisions made during the development and implementation of the system. The system was notorious for being unresponsive, crashing, freezing while driving, providing inaccurate GPS information, and having issues connecting with smartphones. These issues led to numerous complaints and ultimately a class-action lawsuit settlement where Ford agreed to pay $17 million in compensation to affected owners and lessees [Article 88963]. |
| Capability (Incompetence/Accidental) |
development_incompetence, unknown |
(a) The software failure incident related to development incompetence is evident in the article as it mentions the MyFord Touch infotainment system being notorious for being unresponsive, crashing, freezing while driving, providing inaccurate GPS information, and having the total inability to connect with a smartphone [Article 88963]. These issues indicate a lack of professional competence in the development of the infotainment system, leading to significant user dissatisfaction and the need for multiple repairs.
(b) The software failure incident related to accidental factors is not explicitly mentioned in the provided article. |
| Duration |
temporary |
(a) The software failure incident related to the MyFord Touch infotainment system in Ford and Lincoln vehicles from 2011-2013 was not permanent but rather temporary. The system was notorious for being unresponsive, crashing, freezing while driving, providing inaccurate GPS information, and having an inability to connect with smartphones. This indicates that the failure was due to contributing factors introduced by certain circumstances but not all, rather than being a permanent issue [Article 88963]. |
| Behaviour |
crash, other |
(a) crash: The article mentions that the MyFord Touch infotainment system was notorious for being unresponsive, crashing, and freezing while driving [88963].
(b) omission: The article does not specifically mention any instances of the system omitting to perform its intended functions at an instance(s).
(c) timing: The article does not mention any instances of the system performing its intended functions correctly but too late or too early.
(d) value: The article does not mention any instances of the system performing its intended functions incorrectly.
(e) byzantine: The article does not mention any instances of the system behaving erroneously with inconsistent responses and interactions.
(f) other: The other behavior described in the article is the inaccurate GPS information and the total inability to connect with a smartphone reported by users of the MyFord Touch infotainment system [88963]. |