Incident: Tesla Version 10 Smart Summon Feature Leads to Accidents

Published Date: 2019-09-30

Postmortem Analysis
Timeline 1. The software failure incident with Tesla's Version 10 Smart Summon feature happened in September 2019 as per the article published on September 30, 2019 [Article 89234].
System 1. Tesla Version 10 software 2. Smart Summon feature 3. Autopilot system 4. Tesla Model 3 cars [Article 89234]
Responsible Organization 1. Tesla - The software failure incident with the Smart Summon feature was caused by Tesla's Version 10 software, which led to close calls and fender benders for drivers testing out the new feature [89234].
Impacted Organization 1. Tesla drivers who tested out the Smart Summon feature [89234] 2. Other vehicles involved in the fender benders and accidents caused by the Smart Summon feature [89234]
Software Causes 1. The software cause of the failure incident was related to Tesla's Version 10 software and its Smart Summon feature, which led to confusion in the cars, causing them to nearly get into accidents and crash into other vehicles [89234].
Non-software Causes 1. Lack of proper yielding by Tesla cars to incoming traffic [Article 89234] 2. Confusion of Tesla cars by passing pedestrians and traffic [Article 89234] 3. Insufficient detection of obstacles by Tesla cars during Smart Summon feature operation [Article 89234]
Impacts 1. The Smart Summon feature in Tesla's Version 10 software led to several close calls and fender benders, with drivers reporting accidents and crashes while using the feature [89234]. 2. Tesla owners experienced damage to their vehicles, including front bumper damage and scratches, as a result of the Smart Summon feature failing to yield or navigate properly [89234]. 3. Some Tesla drivers shared videos and photos on social media showing the failures of the Smart Summon feature, highlighting the impact of the software failure incident on their vehicles [89234]. 4. The incidents caused by the Smart Summon feature raised concerns about the safety and readiness of the feature for public use, with users expressing disappointment and warning others about its unreliability [89234].
Preventions 1. Conducting more extensive testing and simulations in various real-world scenarios to identify potential issues and improve the software's performance [89234]. 2. Implementing stricter safety measures and limitations on the Smart Summon feature, such as reducing the maximum distance the car can travel autonomously or enhancing obstacle detection capabilities [89234]. 3. Providing clearer guidelines and warnings to users about the limitations and risks associated with using the Smart Summon feature, especially in challenging environments like busy parking lots [89234].
Fixes 1. Implement stricter testing protocols before releasing new software features to ensure they are safe and reliable [89234]. 2. Enhance the Smart Summon feature to improve its ability to detect and respond to obstacles, pedestrians, and other vehicles more effectively [89234]. 3. Provide clearer guidelines and warnings to users about the limitations and risks associated with using the Smart Summon feature, especially in challenging environments like parking lots [89234].
References 1. Tesla drivers sharing their experiences on social media [Article 89234] 2. Videos and photos shared by Tesla owners on Twitter [Article 89234] 3. YouTube videos uploaded by users testing out the feature [Article 89234]

Software Taxonomy of Faults

Category Option Rationale
Recurring one_organization, multiple_organization (a) In the provided news article about Tesla's Version 10 software and its Smart Summon feature, multiple Tesla drivers reported incidents where their cars using the Smart Summon feature failed to yield to incoming traffic, nearly crashed into other vehicles, and in some cases actually collided with other vehicles or structures. These incidents occurred with Tesla vehicles using the new software feature, indicating a software failure within Tesla's own products and services [89234]. (b) The article also mentions that other Tesla owners shared their experiences on social media, indicating that similar incidents of software failure with the Smart Summon feature may have occurred with multiple Tesla vehicles, not just limited to a single organization [89234].
Phase (Design/Operation) design, operation (a) The software failure incident related to the design phase can be seen in the case of Tesla's Version 10 software with the Smart Summon feature. Users reported that the feature led to close calls, fender benders, and accidents as the cars seemed to get confused by passing pedestrians and other vehicles. This indicates a failure in the design of the Smart Summon feature, which was intended to allow cars to drive towards the owner while navigating around obstacles [89234]. (b) The software failure incident related to the operation phase is evident in the misuse of the Smart Summon feature by Tesla drivers. Users tested the feature in various scenarios, such as busy parking lots and driveways, where the cars failed to yield to incoming traffic, bumped into other vehicles, and even ran into garages. This misuse of the feature led to accidents and damages, highlighting failures in the operation or misuse of the system by users [89234].
Boundary (Internal/External) within_system (a) within_system: The software failure incident related to Tesla's Smart Summon feature can be categorized as within_system. The incidents reported in the news articles highlight how the Smart Summon feature, which is part of Tesla's Version 10 software, led to close calls, fender benders, and accidents. Drivers testing out the feature experienced issues where their Tesla cars failed to yield to incoming traffic, got confused by passing pedestrians, and in some cases, crashed into other vehicles or garages. These failures are directly linked to the functionality and performance of the Smart Summon feature within Tesla's software system [89234].
Nature (Human/Non-human) non-human_actions, human_actions (a) The software failure incident occurring due to non-human actions: - The Smart Summon feature in Tesla's Version 10 software led to close calls and fender benders as the cars seemed to get confused by passing pedestrians and nearly got into accidents [89234]. - Some Tesla owners reported that their cars failed to yield to incoming traffic, resulting in collisions with other vehicles [89234]. - The Smart Summon feature was reported to have issues with navigating around obstacles and stopping for objects as necessary, leading to incidents in parking lots and driveways [89234]. (b) The software failure incident occurring due to human actions: - Tesla drivers who tested the Smart Summon feature shared their experiences on social media, indicating that the feature led to accidents and collisions [89234]. - Users on Twitter and YouTube shared videos and photos of their Tesla vehicles getting damaged while using the Smart Summon feature, highlighting instances where human actions may have contributed to the failures [89234].
Dimension (Hardware/Software) hardware, software (a) The software failure incident related to hardware can be seen in the Tesla Smart Summon feature. Users reported instances where their Tesla cars failed to yield to incoming traffic, resulting in collisions with other vehicles [89234]. (b) The software failure incident related to software can be attributed to the Smart Summon feature itself. Users experienced issues where the cars seemed confused by passing pedestrians, nearly got into accidents, and in some cases crashed into other vehicles or garages while using the autonomous parking feature [89234].
Objective (Malicious/Non-malicious) non-malicious (a) The software failure incident described in the articles is non-malicious. The incidents reported involve Tesla's Version 10 software with its Smart Summon feature, which allows drivers to remotely summon their cars. However, users testing out this feature experienced issues such as the cars getting confused by passing pedestrians, nearly getting into accidents, and in some cases crashing into other vehicles or structures. These incidents were not intentional acts to harm the system but rather unintended consequences of the software feature [89234].
Intent (Poor/Accidental Decisions) poor_decisions (a) The intent of the software failure incident related to poor decisions can be inferred from the fact that Tesla released the Version 10 software with the Smart Summon feature, which allows cars to drive to their owners autonomously. However, drivers testing out this feature reported close calls, fender benders, and accidents. This indicates that the decision to release this feature without sufficient testing or safeguards in place may have contributed to the software failure incident [89234]. (b) The intent of the software failure incident related to accidental decisions can be seen in the unintended consequences of the Smart Summon feature. Drivers who tested the feature did not intend for their cars to get confused by passing pedestrians, nearly get into accidents, or crash into other vehicles or garages. These unintended outcomes suggest that the failures were not deliberate but rather accidental due to the feature's inability to navigate complex real-world scenarios [89234].
Capability (Incompetence/Accidental) development_incompetence (a) The software failure incident related to development incompetence can be seen in the case of Tesla's Version 10 software with the Smart Summon feature. Drivers who tested out the Smart Summon feature reported close calls, fender benders, and accidents due to the cars getting confused by passing pedestrians, failing to yield to incoming traffic, and bumping into other vehicles [89234]. (b) The software failure incident related to accidental factors can be observed in the unintended consequences of the Smart Summon feature. Users reported instances where their Tesla vehicles failed to yield to other cars, ran into garages, and got confused by passing traffic and pedestrians, leading to accidents and damage [89234].
Duration temporary The software failure incident related to Tesla's Version 10 software and its Smart Summon feature can be categorized as a temporary failure. This is evident from the fact that while some Tesla owners experienced issues and accidents when using the Smart Summon feature, not all Summon test drives were failures. Many Tesla owners reported that the feature worked seamlessly for them, indicating that the failure was not permanent but rather dependent on certain circumstances such as the environment in which the feature was being used [89234].
Behaviour crash, omission, byzantine, other (a) crash: The software failure incident in the articles can be categorized as a crash. Tesla's Version 10 software with the Smart Summon feature led to several close calls and fender benders, where the cars activated Autopilot hardware and nearly got into accidents or crashed into other vehicles [89234]. (b) omission: The Smart Summon feature failed to yield to incoming traffic, resulting in near crashes and actual collisions with other vehicles [89234]. (c) timing: There is no specific information in the articles indicating a failure due to timing issues. (d) value: The software failure incident did not involve the system performing its intended functions incorrectly. (e) byzantine: The Smart Summon feature exhibited inconsistent responses and interactions, as some Tesla owners experienced successful tests while others encountered failures, such as the car running into a garage or failing to yield to passing vehicles [89234]. (f) other: The software failure incident also involved the system behaving in a way not described in the options provided, such as the Summon feature turning a Tesla into a golf cart or the car getting confused by passing traffic and pedestrians [89234].

IoT System Layer

Layer Option Rationale
Perception sensor, embedded_software (a) sensor: The software failure incident related to the Smart Summon feature by Tesla involved issues with sensors. Tesla drivers reported that their cars seemed to get confused by passing pedestrians, nearly got into accidents, and in some cases crashed into other vehicles or garages while using the Smart Summon feature, which relies on sensors to navigate [89234]. (b) actuator: The incident did not specifically mention failures related to actuators. (c) processing_unit: The incident did not specifically mention failures related to the processing unit. (d) network_communication: The incident did not specifically mention failures related to network communication. (e) embedded_software: The software failure incident with Tesla's Smart Summon feature can be attributed to issues with the embedded software that controls the autonomous parking feature. The Smart Summon feature uses the Autopilot system, which is part of the embedded software, to follow the car owner's phone GPS or a specific pinpoint on a map and drive towards them while navigating around obstacles [89234].
Communication unknown Unknown
Application FALSE The software failure incident related to Tesla's Smart Summon feature does not seem to be directly related to the application layer of the cyber physical system. The incidents reported in the articles primarily focus on the Smart Summon feature's functionality and performance issues in real-world scenarios, such as confusion around passing pedestrians, failure to yield to other vehicles, and collisions with obstacles or vehicles. These issues are more related to the feature's design, implementation, and interaction with the physical environment rather than bugs, operating system errors, unhandled exceptions, or incorrect usage typically associated with application layer failures [89234].

Other Details

Category Option Rationale
Consequence harm, property, delay, non-human, theoretical_consequence, other (a) death: There were no reports of any deaths resulting from the software failure incident described in the articles [89234]. (b) harm: The software failure incident led to physical harm as several Tesla vehicles using the Smart Summon feature experienced close calls, fender benders, and crashes with other vehicles, resulting in damage to the cars and potential injuries to individuals involved [89234]. (c) basic: There were no indications that people's access to food or shelter was impacted by the software failure incident [89234]. (d) property: The software failure incident resulted in property damage as Tesla vehicles using the Smart Summon feature bumped into other vehicles, causing damage to the cars involved [89234]. (e) delay: The software failure incident may have caused delays as Tesla drivers had to deal with the aftermath of the fender benders and crashes that occurred while using the Smart Summon feature [89234]. (f) non-human: Non-human entities, specifically Tesla vehicles, were impacted by the software failure incident as they experienced confusion, failed to yield, and got into accidents while using the Smart Summon feature [89234]. (g) no_consequence: There were observed consequences of the software failure incident, particularly in terms of physical harm and property damage [89234]. (h) theoretical_consequence: There were potential consequences discussed, such as the challenges faced when using the Smart Summon feature in dark or busy areas, as well as the need for users to monitor their vehicles closely due to the software's limitations in detecting all obstacles [89234]. (i) other: The software failure incident also led to discussions about liability and insurance claims, with Tesla owners questioning whose fault the accidents would be and considering presenting videos as evidence for insurance claims [89234].
Domain transportation (a) The software failure incident reported in the news articles is related to the transportation industry. The incident involved Tesla's Version 10 software update, specifically the Smart Summon feature, which allows drivers to remotely summon their cars to drive to them autonomously. However, drivers testing this feature experienced issues such as the cars getting confused by passing pedestrians, nearly getting into accidents, and in some cases crashing into other vehicles or structures [Article 89234].

Sources

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