| Recurring |
one_organization |
(a) The software failure incident having happened again at one_organization:
The article reports that the release of iOS 13 by Apple was notably buggy, with some developers comparing it to messy releases in the past, such as iOS 8. Issues included glitches that allowed users to bypass the lock screen, data loss from iCloud backups, and problems for low-vision users with the display switching randomly. Developer Craig Hockenberry referred to the iCloud issue as a "clusterfuck" and emphasized the critical role of iCloud as a service for Apple products. Apple had to revert back to an earlier version of iCloud due to the problems encountered during the iOS 13 release [89630].
(b) The software failure incident having happened again at multiple_organization:
There is no information in the provided article indicating that a similar software failure incident has happened at multiple organizations. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in the article where iOS 13 was released with notable bugs and issues despite going through multiple beta versions. Developers and users reported problems such as glitches, data loss, and bypassing the lock screen, indicating issues introduced during the development phase [89630].
(b) The software failure incident related to the operation phase is evident in the article where users experienced issues like apps crashing or freezing, unintuitive app deletion process, and braille keyboard display not responding to input. These issues point towards problems arising during the operation or use of the system [89630]. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident related to iOS 13 can be attributed to factors within the system. The article mentions various bugs and glitches within iOS 13, such as hiccups in app transitions, inconsistencies in app-building tools, a glitch allowing bypassing the lock screen, data loss in iCloud backups, issues with braille keyboard display, apps crashing or freezing, and unintuitive app deletion process [89630]. These issues indicate that the failure originated from within the system itself, highlighting internal software problems that affected user experience. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident occurring due to non-human actions:
The article reports on various bugs and glitches in the iOS 13 software update released by Apple. These issues include hiccups in app transitions, inconsistencies in app-building tools, a glitch allowing users to bypass the lock screen, data loss in iCloud backups, display switching problems for low-vision users, unresponsive braille keyboard display, apps crashing or freezing, and unintuitive app deletion process [89630].
(b) The software failure incident occurring due to human actions:
The article mentions that some of the early iOS 13 problems were related to issues encountered by developers in their app-making processes, such as creating custom transitions in apps or inconsistencies in app-building tools. Additionally, there were concerns raised by developers about the iCloud issues and the rollback of features due to critical problems in the software [89630]. |
| Dimension (Hardware/Software) |
software |
(a) The articles do not mention any software failure incident occurring due to contributing factors originating in hardware.
(b) The software failure incident mentioned in the articles is related to bugs, glitches, and issues within the iOS 13 software update released by Apple. Users experienced problems such as apps crashing or freezing, iCloud backups being wiped, low-vision users facing display issues, and difficulties in using the braille keyboard display. These issues were attributed to software bugs and inconsistencies within the iOS 13 release [89630]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The articles do not mention any malicious intent or actions leading to the software failure incident. [89630]
(b) The software failure incident discussed in the articles is categorized as non-malicious. The issues with iOS 13 were attributed to bugs, glitches, and inconsistencies in the software release, causing problems for both developers and consumers. These issues included hiccups in app-making processes, bypassing the lock screen, data loss in iCloud backups, display switching problems for low-vision users, unresponsive braille keyboard display, apps crashing or freezing, and unintuitive app deletion process. These issues were not intentional but rather a result of the software's unstable release. [89630] |
| Intent (Poor/Accidental Decisions) |
poor_decisions, accidental_decisions |
(a) The intent of the software failure incident related to poor decisions can be inferred from the article. The release of iOS 13 by Apple was described as notably buggy and messy, with some developers comparing it to past problematic releases like iOS 8. There were reports of various bugs and glitches in the software, including issues with custom transitions in apps, inconsistencies in UIKit, a glitch allowing users to bypass the lock screen, and problems with iCloud backups causing data loss [89630].
(b) The software failure incident also involved accidental decisions or unintended consequences. For example, there were issues reported by low-vision users with the display switching between light and dark modes randomly, making it challenging for them to use the phone. Additionally, there were problems with the braille keyboard display not responding to input. These issues were not intentional but rather unintended consequences of the software release [89630]. |
| Capability (Incompetence/Accidental) |
development_incompetence, accidental |
(a) The software failure incident related to development incompetence is evident in the release of iOS 13 by Apple. The article highlights various bugs and glitches in the initial release of iOS 13, indicating a lack of thorough testing and quality control before the software was made available to users. Developers and users reported issues such as apps crashing or freezing, iCloud backups being wiped, low-vision users facing display challenges, and braille keyboard display not responding properly [89630]. These issues point towards a messy release and the need for a lengthy period of bug fixing, showcasing a level of development incompetence in ensuring a smooth user experience.
(b) The software failure incident related to accidental factors is also present in the release of iOS 13. The article mentions glitches that allowed users to bypass the iPhone's lock screen, access Contacts, and lose data and projects backed up in iCloud. These issues were not intentional but rather accidental consequences of the software release process. Additionally, the article discusses how some bugs, like the braille-related ones, were not intentionally introduced but were part of the software's initial rollout, indicating accidental flaws in the development process [89630]. |
| Duration |
temporary |
The software failure incident related to the release of iOS 13 can be categorized as a temporary failure. The articles mention that iOS 13 had a notably buggy rollout with various issues such as glitches, data loss, and accessibility problems [89630]. These issues were acknowledged by Apple, and efforts were made to address them through subsequent updates like iOS 13.1. Temporary failures are often caused by specific circumstances or factors that can be rectified with appropriate actions, as seen in this case where Apple worked on fixing the bugs and issues reported with the initial release of iOS 13. |
| Behaviour |
crash, omission, other |
(a) crash: The article mentions that some users experienced apps crashing or freezing when using iOS 13.0 on the new iPhone 11 and 11 Pro phones [89630].
(b) omission: Users encountered issues such as a glitch that allowed bypassing the iPhone’s lock screen and accessing Contacts, and another issue that caused users to lose data and projects that had been backed up in iCloud [89630].
(c) timing: There is no specific mention of failures related to timing in the articles provided.
(d) value: The article does not explicitly mention failures related to the system performing its intended functions incorrectly.
(e) byzantine: The article does not describe failures related to the system behaving erroneously with inconsistent responses and interactions.
(f) other: The article mentions issues like the display spontaneously switching between light and dark modes, the braille keyboard display sometimes not responding to input, and menu items from apps lingering on the page even when going back to the home screen, which could be categorized as other types of software behavior issues [89630]. |