| Recurring |
one_organization |
(a) The software failure incident related to the Samsung Galaxy Fold's screen problem has happened again within the same organization. The article mentions that after the initial release delay due to screen problems, a small defect appeared in the center of TechCrunch's Brian Heater's Fold screen after about 27 hours of use [Article 90192]. Samsung is investigating the issue, and the company has specific care instructions for the Galaxy Fold to prevent such problems in the future.
(b) There is no information in the provided article about the software failure incident happening again at other organizations or with their products and services. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in the article where Samsung's revamped Galaxy Fold faced screen problems even after the initial release was delayed due to screen problems [90192]. The defect in the center of the Fold screen appeared after about 27 hours of use, indicating a design flaw that may have been introduced during the development phase. The specific care instructions included with the Fold warned against applying excessive pressure, placing objects on the screen before closing it, and adding additional screen protectors, highlighting potential design vulnerabilities.
(b) The software failure incident related to the operation phase can be inferred from the article as well. Samsung emphasized the importance of following the care instructions included with the Fold, which warned against misuse such as applying excessive pressure, exposing the device to water or dust, and keeping it next to easily deactivated objects like credit cards or medical devices. This indicates that failures due to the operation or misuse of the system were considered in the incident analysis and resolution process. |
| Boundary (Internal/External) |
within_system |
(a) within_system: The software failure incident related to the Samsung Galaxy Fold's screen problem appears to be within the system. The defect in the center of the Fold screen was described as a "brightly colored, amorphous blob" that appeared after about 27 hours of use, without the phone being subjected to external physical damage like being dropped or exposed to water [Article 90192]. This indicates that the issue originated from within the device itself, possibly related to the design or manufacturing of the foldable screen.
(b) outside_system: There is no information in the articles suggesting that the software failure incident with the Samsung Galaxy Fold's screen problem was due to contributing factors originating from outside the system. The focus is on the internal care instructions provided by Samsung and the potential causes related to user handling and device design [Article 90192]. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident in the Samsung Galaxy Fold mentioned in the article is related to non-human actions. The defect in the center of the Fold screen appeared after about 27 hours of use without any extreme physical damage like dropping or water exposure. The issue was suspected to be caused by pressing the display to close the device, indicating a failure due to non-human actions [90192].
(b) The article does not mention any contributing factors introduced by human actions that led to the software failure incident. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident related to the Samsung Galaxy Fold's screen problem does not seem to be directly caused by hardware issues. The defect that appeared on the screen of the Galaxy Fold after 27 hours of use was described as a "brightly colored, amorphous blob" by TechCrunch's Brian Heater. Samsung collected the phone for investigation, and CNET staffers using the updated Fold did not encounter any screen problems. Samsung emphasized the importance of following care instructions, such as being gentle with the device and avoiding applying excessive pressure or placing objects on the screen before closing it [90192].
(b) The software failure incident with the Samsung Galaxy Fold appears to be more related to software instructions and user handling rather than originating from software defects. Samsung provided specific care directions for the Galaxy Fold, warning against actions like applying excessive pressure, exposing the device to water or dust, and adding additional screen protectors. The company also highlighted the availability of product specialists through the Galaxy Fold Premier Service for user consultations. Samsung mentioned an enthusiastic response to the Galaxy Fold launch in various markets, indicating that the software itself may not be the primary cause of the reported screen problem [90192]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The articles do not mention any malicious intent or actions contributing to the software failure incident related to the Samsung Galaxy Fold. The reported defect in the center of the Fold screen after about 27 hours of use was described as a "brightly colored, amorphous blob" and was attributed to potential issues with the device itself, such as pressing the display to close the device [90192].
(b) The software failure incident related to the Samsung Galaxy Fold appears to be non-malicious, stemming from potential design or manufacturing flaws rather than any intentional actions to harm the system. The care instructions provided by Samsung emphasize the importance of handling the device gently and avoiding specific actions that could lead to screen problems, indicating a focus on preventing unintentional user-induced issues [90192]. |
| Intent (Poor/Accidental Decisions) |
unknown |
The software failure incident related to the Samsung Galaxy Fold's screen problem does not directly point to a software issue but rather a hardware defect. The incident was attributed to a small defect that appeared on the screen of the device after about 27 hours of use, described as a "brightly colored, amorphous blob" by TechCrunch's Brian Heater [Article 90192]. The cause of the problem was speculated to be pressing the display to close the device, rather than a software-related issue. Additionally, Samsung emphasized the importance of following care instructions, including being gentle with the device and avoiding applying excessive pressure on the screen [Article 90192]. Therefore, the incident does not align with either the poor_decisions or accidental_decisions options related to software failures. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident related to development incompetence is not mentioned in the provided article [90192].
(b) The software failure incident related to an accidental factor is hinted at in the article [90192] where a small defect appeared in the center of the Samsung Galaxy Fold screen after about 27 hours of use. The user mentioned that the phone hadn't been subjected to extreme conditions like being dropped or dunked in water, indicating that the issue might have occurred accidentally during regular usage. |
| Duration |
temporary |
(a) The software failure incident described in the article is more likely to be temporary rather than permanent. The issue with the Samsung Galaxy Fold's screen, where a small defect appeared after about 27 hours of use, seems to be a result of specific circumstances such as pressing the display to close the device rather than a fundamental flaw in the product itself. Samsung is investigating the issue and has provided care instructions to prevent such problems, indicating that the failure is not permanent but rather a temporary issue that can be addressed through proper handling and usage [90192]. |
| Behaviour |
value, other |
(a) crash: The article does not mention any system crash related to the Samsung Galaxy Fold software failure incident. [90192]
(b) omission: The software failure incident related to the Samsung Galaxy Fold does not involve the system omitting to perform its intended functions at an instance(s). [90192]
(c) timing: The software failure incident related to the Samsung Galaxy Fold does not involve the system performing its intended functions too late or too early. [90192]
(d) value: The software failure incident related to the Samsung Galaxy Fold involves the system performing its intended functions incorrectly, specifically with a defect appearing on the screen after about 27 hours of use. [90192]
(e) byzantine: The software failure incident related to the Samsung Galaxy Fold does not involve the system behaving erroneously with inconsistent responses and interactions. [90192]
(f) other: The other behavior observed in the software failure incident related to the Samsung Galaxy Fold is the appearance of a "brightly colored, amorphous blob" on the screen, which is not a typical software failure scenario. [90192] |