Incident: WWE 2K20: Game plagued with glitches and bugs, causing unplayability.

Published Date: 2019-10-23

Postmortem Analysis
Timeline 1. The software failure incident with WWE 2K20 happened on 22 October [90952].
System 1. WWE 2K20 game software [90952]
Responsible Organization 1. 2K Sports [90952]
Impacted Organization 1. Fans of WWE 2K20 [90952]
Software Causes 1. Glitches such as vanishing faces, uncontrollably spinning wrestlers, disappearing referees, and dissolved masks [90952]. 2. Visual errors like disembodied facial features and extremely lazy eye on wrestlers [90952]. 3. Gameplay bugs causing severe issues like characters being crushed, sinking inside the ring, and wrestlers bouncing violently against ropes and canvas [90952].
Non-software Causes 1. Missing autograph from the WWE 2K20 Collector's Edition, causing frustration among fans who expected to receive it [90952].
Impacts 1. Vanishing faces, uncontrollably spinning wrestlers, disappearing referees, and visual errors such as Rey Mysterio's mask dissolving into his face, Becky Lynch with disembodied facial features, and a wrestler with an extremely lazy eye affected the overall gaming experience for WWE 2K20 players [90952]. 2. Gameplay bugs were severe enough to force players to quit the game, with instances of characters being crushed, sinking inside the wrestling ring, and experiencing bizarre movements like Charlotte Flair being flung in circles around Sasha Banks [90952]. 3. Some fans who purchased the special edition of WWE 2K20 were disappointed as it did not include the promised autograph from a WWE legend, impacting their satisfaction with the product [90952].
Preventions 1. Thorough Quality Assurance (QA) Testing: Conducting comprehensive QA testing, including functional testing, regression testing, and user acceptance testing, could have helped identify and address the glitches and bugs in WWE 2K20 before its release [90952]. 2. Early User Feedback: Involving users in beta testing or early access programs could have provided valuable feedback on the game's performance and potential issues, allowing developers to make necessary improvements before the official launch [90952]. 3. Improved Communication and Transparency: Establishing clear communication channels with the gaming community and being transparent about the development process, known issues, and planned fixes could have managed fan expectations and potentially mitigated the backlash from the software failure incident [90952].
Fixes 1. Implementing a comprehensive quality assurance (QA) process to identify and address glitches and bugs before the game release [90952]. 2. Releasing software patches and updates to fix the existing issues reported by fans and players [90952]. 3. Engaging with the gaming community to gather feedback on the specific problems encountered and actively working on resolving them [90952]. 4. Conducting thorough testing, especially on visual elements and gameplay mechanics, to ensure a smoother gaming experience without severe bugs and glitches [90952].
References 1. Social media posts by fans [90952] 2. Videos shared on Twitter [90952] 3. Complaints from fans who purchased the special edition of the game [90952] 4. Lack of response from 2K Sports to a BBC request for comment [90952] 5. Response from WWE legend Edge regarding missing autographs [90952]

Software Taxonomy of Faults

Category Option Rationale
Recurring unknown (a) The software failure incident having happened again at one_organization: The article does not mention any previous incidents of similar software failures within the same organization (2K Sports) or with its products and services. Therefore, there is no indication of this specific software failure incident happening again within the same organization. (b) The software failure incident having happened again at multiple_organization: The article does not provide information about similar incidents happening at other organizations or with their products and services. Hence, there is no mention of this specific software failure incident occurring again at multiple organizations.
Phase (Design/Operation) design, operation (a) The software failure incident in the WWE 2K20 game can be attributed to design issues. Fans reported numerous glitches and bugs in the game, such as vanishing faces, spinning wrestlers, disappearing referees, and visual errors like Rey Mysterio's mask dissolving into his face and Becky Lynch with disembodied facial features. These issues indicate that the problems were introduced during the development phases of the game, possibly during system development or updates, leading to a flawed design that affected the gameplay experience [90952]. (b) Additionally, the software failure incident in WWE 2K20 also involved operation issues. Fans criticized severe gameplay bugs that forced players to quit the game, with videos showing characters being crushed, sinking inside the wrestling ring, and experiencing bizarre movements like Charlotte Flair being flung in circles around Sasha Banks. These operational issues suggest that the problems were exacerbated by the operation or misuse of the system, impacting the gameplay functionality and user experience [90952].
Boundary (Internal/External) within_system (a) within_system: The software failure incident in WWE 2K20 was primarily due to glitches and bugs within the system itself. Fans reported various issues such as vanishing faces, spinning wrestlers, disappearing referees, dissolved masks, disembodied facial features, lazy eye visuals, severe gameplay bugs, characters being crushed, sinking inside the wrestling ring, and wrestlers bouncing violently against the ropes and canvas [90952]. These issues indicate internal software problems leading to a negative user experience.
Nature (Human/Non-human) non-human_actions (a) The software failure incident in the WWE 2K20 game was primarily due to non-human actions, specifically glitches and bugs within the game itself. Fans reported various issues such as vanishing faces, spinning wrestlers, disappearing referees, dissolved masks, disembodied facial features, lazy eye visuals, gameplay bugs causing characters to be crushed or sink into the ring, and wrestlers bouncing violently against ropes and canvas. These issues indicate software failures introduced without human participation, leading to a game that was described as "literally unplayable" and forcing players to quit due to severe glitches and bugs ([90952]). (b) While the article does not specifically mention human actions contributing to the software failure incident in WWE 2K20, it is evident that the primary cause of the issues was related to glitches and bugs within the game itself, indicating that the failure was primarily due to non-human actions rather than human actions.
Dimension (Hardware/Software) software (a) The software failure incident reported in Article 90952 is primarily related to software issues. Fans of WWE 2K20 have criticized the game for being plagued with glitches, including vanishing faces, spinning wrestlers, disappearing referees, and visual errors like Rey Mysterio's mask dissolving into his face and Becky Lynch with disembodied facial features. Additionally, gameplay bugs have been highlighted, with severe issues forcing players to quit the game, such as characters being crushed, sinking inside the wrestling ring, and experiencing bizarre movements like Charlotte Flair being flung in circles around Sasha Banks. These issues point towards software-related failures rather than hardware issues [90952].
Objective (Malicious/Non-malicious) non-malicious (a) The software failure incident in the WWE 2K20 game can be categorized as non-malicious. The glitches, bugs, and visual errors reported by fans include vanishing faces, spinning wrestlers, disappearing referees, dissolved masks, disembodied facial features, lazy eye visuals, gameplay bugs causing characters to be crushed and sinking, and wrestlers bouncing violently against the ropes. These issues seem to be unintentional and not introduced with the intent to harm the system [90952].
Intent (Poor/Accidental Decisions) poor_decisions (a) The intent of the software failure incident related to poor_decisions: - The software failure incident in WWE 2K20 was primarily due to poor decisions made during the development and release of the game. - Fans criticized the game for being "literally unplayable" and filled with glitches, such as vanishing faces, spinning wrestlers, disappearing referees, and visual errors like wrestlers suffering from extremely lazy eyes. - Gameplay bugs were severe enough to force players to quit the game, with videos showing characters being crushed, sinking inside the wrestling ring, and experiencing bizarre physics interactions. - Additionally, some fans who purchased a special edition of the game were disappointed as it did not include the promised autograph from a WWE legend, indicating a lack of fulfillment of advertised features. - The lack of response from 2K Sports, the game developer, to address the issues further highlights the poor decisions made in handling the software failure incident [90952].
Capability (Incompetence/Accidental) development_incompetence (a) The software failure incident in the WWE 2K20 game can be attributed to development incompetence. Fans criticized the game for being "literally unplayable" due to various glitches and bugs, such as vanishing faces, spinning wrestlers, disappearing referees, and visual errors like Rey Mysterio's mask dissolving into his face and Becky Lynch with disembodied facial features. Additionally, gameplay bugs were severe enough to force players to quit the game, with videos showing characters being crushed, sinking inside the wrestling ring, and experiencing bizarre movements like Charlotte Flair being flung in circles around Sasha Banks. These issues indicate a lack of professional competence in the development of the game [90952]. (b) The software failure incident in WWE 2K20 does not seem to be accidental. The numerous glitches, bugs, and visual errors reported by fans on social media point towards a lack of quality control and testing during the development process rather than accidental introduction of issues. The severity of the gameplay bugs, including characters being crushed and sinking inside the ring, further suggests that these issues were not accidental but rather a result of inadequate development practices [90952].
Duration temporary From the provided article [90952], the software failure incident related to WWE 2K20 can be categorized as a temporary failure. The article mentions various glitches and bugs in the game, such as vanishing faces, spinning wrestlers, disappearing referees, dissolved masks, disembodied facial features, lazy eye visuals, severe gameplay bugs, characters being crushed, sinking inside the ring, and wrestlers bouncing violently against the ropes. These issues are specific to certain circumstances within the game environment, indicating a temporary failure rather than a permanent one.
Behaviour crash, omission, value, other (a) crash: The software failure incident in WWE 2K20 involved crashes where characters were seen being crushed and sinking inside the wrestling ring, and another instance where a wrestler was flung in circles around another wrestler [90952]. (b) omission: The software failure incident also involved omission where players were left with no choice but to quit the game due to severe gameplay bugs [90952]. (c) timing: There is no specific information in the article indicating a timing-related failure. (d) value: The software failure incident included value-related failures where characters were shown with vanishing faces, disappearing referees, and disembodied facial features [90952]. (e) byzantine: The software failure incident did not exhibit byzantine behavior. (f) other: The software failure incident also included visual errors such as Rey Mysterio's mask dissolving into his face and a wrestler suffering from an extremely lazy eye, which could be categorized as "other" behavior [90952].

IoT System Layer

Layer Option Rationale
Perception None None
Communication None None
Application None None

Other Details

Category Option Rationale
Consequence no_consequence (a) death: People lost their lives due to the software failure (b) harm: People were physically harmed due to the software failure (c) basic: People's access to food or shelter was impacted because of the software failure (d) property: People's material goods, money, or data was impacted due to the software failure (e) delay: People had to postpone an activity due to the software failure (f) non-human: Non-human entities were impacted due to the software failure (g) no_consequence: There were no real observed consequences of the software failure (h) theoretical_consequence: There were potential consequences discussed of the software failure that did not occur (i) other: Was there consequence(s) of the software failure not described in the (a to h) options? What is the other consequence(s)? The articles do not mention any consequences related to death, harm, basic needs, property loss, or non-human entities due to the software failure incident in WWE 2K20. The main consequences discussed are related to gameplay issues, frustration among players, and missing promised features like autographs in the collector's edition. Therefore, the most relevant option based on the information provided is (g) no_consequence.
Domain entertainment (a) The failed system in this incident was related to the entertainment industry, specifically the professional wrestling video game series WWE 2K20 [90952].

Sources

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