| Recurring |
one_organization, multiple_organization |
(a) The software failure incident having happened again at one_organization:
- A similar incident to the hack on Volusion, where hackers stole credit card information, happened before at British Airways due to a Magecart attack [90763].
(b) The software failure incident having happened again at multiple_organization:
- Magecart attacks, similar to the one on Volusion, have affected more than 18,000 online stores in the past few months, indicating that multiple organizations have been targeted by such attacks [90763]. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be attributed to the hack on Volusion's servers, where hackers were able to steal credit card information by inserting malicious code into the system. This indicates a failure due to contributing factors introduced by system development or updates. The malicious code was embedded into Volusion's servers, highlighting a vulnerability in the system's design [90763].
(b) The software failure incident related to the operation phase can be seen in the Magecart attack on Volusion, where attackers were able to skim credit card information from online stores. This type of attack focuses on e-commerce operations and targets online stores, indicating a failure due to contributing factors introduced by the operation or misuse of the system [90763]. |
| Boundary (Internal/External) |
within_system |
(a) within_system: The software failure incident reported in the article is primarily due to contributing factors that originate from within the system. Specifically, hackers were able to breach Volusion's servers and insert malicious code to steal credit card information from online customers [90763]. This indicates that the failure originated from within the system itself, highlighting vulnerabilities in Volusion's infrastructure that allowed for the attack to occur. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident occurring due to non-human actions:
- The software failure incident reported in Article 90763 was a result of a Magecart attack on the cloud infrastructure company, Volusion. Hackers were able to steal credit card information by inserting malicious code into Volusion's servers, which was designed to record and transfer credit card numbers entered into online forms [90763].
(b) The software failure incident occurring due to human actions:
- The software failure incident reported in Article 90763 was a result of hackers breaching Volusion's servers and inserting malicious code to steal credit card information. This attack was carried out by human actors who intentionally targeted the online stores hosted by Volusion to scrape and steal credit card information [90763]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident in the article was not attributed to hardware issues but rather to a hack on the cloud infrastructure company, Volusion, where hackers were able to steal credit card information by inserting malicious code into Volusion's servers [90763].
(b) The software failure incident in the article was caused by contributing factors originating in software, specifically through the insertion of malicious code into Volusion's servers by hackers to steal credit card information from online customers [90763]. |
| Objective (Malicious/Non-malicious) |
malicious |
(a) The software failure incident in this case is malicious. Hackers targeted the cloud infrastructure company, Volusion, with the intent to steal credit card information from online shoppers. They inserted malicious code into Volusion's servers to record and transfer credit card numbers entered into online forms [90763]. This type of attack is known as a Magecart attack, where attackers focus on e-commerce sites to scrape and steal credit card information [90763]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The intent of the software failure incident related to poor_decisions:
- The software failure incident involving the hack on Volusion's servers, resulting in the theft of online shoppers' credit card information, can be attributed to poor decisions made by the hackers. They inserted malicious code into Volusion's servers to record and transfer credit card numbers entered into online forms [90763].
(b) The intent of the software failure incident related to accidental_decisions:
- The software failure incident involving the hack on Volusion's servers does not indicate any accidental decisions that contributed to the failure. The incident was a deliberate attack by hackers aiming to steal credit card information by inserting malicious code into the servers [90763]. |
| Capability (Incompetence/Accidental) |
development_incompetence, unknown |
(a) The software failure incident related to development incompetence is evident in the article as hackers were able to breach Volusion's servers and steal credit card information by inserting malicious code into the company's servers. This indicates a lack of professional competence in ensuring the security of the software and infrastructure [90763].
(b) The software failure incident related to accidental factors is not explicitly mentioned in the provided article. |
| Duration |
permanent |
(a) The software failure incident described in the articles is more aligned with a permanent failure. The Magecart attack on Volusion's servers allowed hackers to insert malicious code designed to record and transfer credit card numbers entered into online forms. This breach was not a one-time event but rather a sustained compromise of the servers, enabling the theft of credit card information over an extended period. The article mentions that skimming code can exist on a breached website for weeks, months, or even indefinitely, victimizing any visitor that makes purchases on that site [90763]. This indicates that the software failure incident was not temporary but rather a persistent issue that allowed unauthorized access and data theft over an extended duration. |
| Behaviour |
value, other |
(a) crash: The software failure incident in the article does not involve a crash where the system loses state and does not perform any of its intended functions [90763].
(b) omission: The software failure incident in the article does not involve omission where the system omits to perform its intended functions at an instance(s) [90763].
(c) timing: The software failure incident in the article does not involve timing issues where the system performs its intended functions correctly but too late or too early [90763].
(d) value: The software failure incident in the article involves a failure due to the system performing its intended functions incorrectly. Hackers were able to steal credit card information by inserting malicious code into Volusion's servers, designed to record and transfer credit card numbers entered into online forms [90763].
(e) byzantine: The software failure incident in the article does not involve a byzantine failure where the system behaves erroneously with inconsistent responses and interactions [90763].
(f) other: The software failure incident in the article involves a breach by hackers who inserted malicious code into Volusion's servers to steal credit card information, which is a form of unauthorized access and data theft [90763]. |