| Recurring |
one_organization |
(a) The software failure incident has happened again at one_organization:
The article mentions that Ring had a vulnerability in its video doorbells in the past. In 2016, security researchers found flaws that would allow potential hackers to steal Wi-Fi passwords from Ring's doorbells. The company issued a fix for that vulnerability. Additionally, in February, security firm Dojo Bullguard hacked a Ring doorbell in real time at Mobile World Congress, demonstrating a security breach. This history of vulnerabilities within Ring's video doorbells indicates that similar incidents have occurred before within the same organization [92453].
(b) The software failure incident has happened again at multiple_organization:
There is no mention in the article of similar incidents happening at other organizations or with their products and services. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident in the article is related to the design phase. The vulnerability in Ring's video doorbells that allowed potential attackers to steal Wi-Fi usernames and passwords was due to a software flaw in the communication between the doorbell and Ring's app during the setup process. This flaw was a result of how the app sent sensitive information over an unencrypted network, making it accessible to anyone viewing that network [92453].
(b) The software failure incident in the article is also related to the operation phase. The potential attack exploiting the vulnerability in Ring's video doorbells could only take place during the setup process, where the app needed to send Wi-Fi network login information to the doorbell. This operation-related flaw could be exploited by a hacker within range of the Wi-Fi network to steal the user's credentials [92453]. |
| Boundary (Internal/External) |
within_system, outside_system |
(a) within_system: The software failure incident related to the Ring video doorbells was due to a software flaw within the system. The vulnerability in the video doorbell's communications with Ring's app allowed potential attackers to steal a Ring owner's Wi-Fi username and password. This flaw was disclosed by cybersecurity company Bitdefender, and Ring issued an automatic security update to address the issue [Article 92453].
(b) outside_system: The software failure incident was also influenced by factors outside the system. For example, the potential hacker would have to be within range of the Wi-Fi network to carry out the attack, indicating an external factor affecting the vulnerability exploitation. Additionally, the article mentions concerns raised by privacy advocates about Ring's close ties to police and issues with civilian-backed surveillance, which are external factors impacting the overall security and privacy implications of the software failure incident [Article 92453]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident in the Ring video doorbells was due to a software flaw, specifically a vulnerability in the communication between the video doorbell and Ring's app. This flaw allowed potential attackers to steal a Ring owner's Wi-Fi username and password. The flaw was not introduced by human actions but was a result of a non-human action, i.e., a software flaw in the system [92453].
(b) However, it is important to note that the security company Bitdefender first informed Ring's parent company about the issue in June, and a fix for the vulnerability was released in an automatic update in September. This indicates that human actions were involved in identifying and addressing the software flaw after it was discovered [92453]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident reported in Article 92453 was due to a software flaw in Ring's video doorbells that left the network's security wide open. The flaw allowed potential attackers to steal a Ring owner's Wi-Fi username and password. This vulnerability was related to the communication between the video doorbell and Ring's app, where sensitive information was sent over an unencrypted network during the setup process, exposing the credentials to potential hackers [92453].
(b) The software failure incident in Article 92453 was specifically attributed to a software flaw in Ring's video doorbells. The vulnerability in the communication process between the device and the app led to the exposure of sensitive information, highlighting a software-related issue that allowed for potential security breaches [92453]. |
| Objective (Malicious/Non-malicious) |
malicious |
(a) The software failure incident in this case is malicious. The vulnerability in Ring's video doorbells that allowed potential attackers to steal a Ring owner's Wi-Fi username and password was a result of a software flaw that could have been exploited by attackers with malicious intent. The flaw was disclosed by cybersecurity company Bitdefender, and it was identified that the sensitive information was being sent over an unencrypted network during the setup process, potentially allowing hackers to intercept the data and compromise the security of the users' networks [92453]. Additionally, previous incidents of vulnerabilities in Ring's doorbells have also been exploited by security researchers and hackers, indicating a pattern of security issues that could be targeted by malicious actors [92453]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to the Ring video doorbell's vulnerability can be attributed to poor decisions made in the software development process. The flaw that allowed potential attackers to steal a Ring owner's Wi-Fi username and password was a result of sending sensitive information over an unencrypted network during the setup process [Article 92453]. This poor decision in the design of the communication process between the Ring device and the app led to a significant security vulnerability, highlighting the importance of making secure design choices in software development. |
| Capability (Incompetence/Accidental) |
development_incompetence |
(a) The software failure incident reported in Article 92453 was due to development incompetence. The vulnerability in Ring's video doorbells that allowed potential attackers to steal Wi-Fi usernames and passwords was a result of a software flaw in the communication between the doorbell and Ring's app. This flaw was disclosed by cybersecurity company Bitdefender, indicating a lack of professional competence in ensuring secure communication protocols [92453]. |
| Duration |
temporary |
The software failure incident reported in Article 92453 was temporary. The incident was due to a software flaw in Ring's video doorbells that left the network's security wide open, allowing potential attackers to steal a Ring owner's Wi-Fi username and password. The flaw was disclosed by cybersecurity company Bitdefender, and a fix for the vulnerability was released in an automatic update in September [92453]. This indicates that the failure was temporary and was resolved through a software update, addressing the specific contributing factors introduced by the circumstances surrounding the software flaw. |
| Behaviour |
value, other |
(a) crash: The software failure incident in the article does not involve a crash where the system loses state and does not perform any of its intended functions [Article 92453].
(b) omission: The software failure incident in the article does not involve an omission where the system omits to perform its intended functions at an instance(s) [Article 92453].
(c) timing: The software failure incident in the article does not involve a timing issue where the system performs its intended functions correctly, but too late or too early [Article 92453].
(d) value: The software failure incident in the article involves a value issue where the system performs its intended functions incorrectly. The vulnerability allowed potential attackers to steal a Ring owner's Wi-Fi username and password due to a software flaw in the communication between the video doorbell and Ring's app [Article 92453].
(e) byzantine: The software failure incident in the article does not involve a byzantine behavior where the system behaves erroneously with inconsistent responses and interactions [Article 92453].
(f) other: The software failure incident in the article involves a security vulnerability that allowed potential attackers to steal sensitive information, specifically Wi-Fi credentials, due to a software flaw in the communication process between the Ring video doorbell and the Ring app. This behavior falls under the category of a security vulnerability leading to unauthorized access rather than a specific type of failure behavior mentioned in options (a) to (e) [Article 92453]. |