| Recurring |
multiple_organization |
(a) The software failure incident related to Macy's online shopping site being breached due to a Magecart card-skimming code implanted in the payment portal has not been reported to have happened again within the same organization [92138].
(b) The software failure incident related to a data breach caused by a Magecart card-skimming code at Macy's online shopping site is a type of incident that has occurred at other organizations as well, where similar malicious codes have been used to steal customer information [92138]. |
| Phase (Design/Operation) |
design |
(a) The software failure incident at Macy's was due to a design issue. The breach was caused by a Magecart card-skimming code that was implanted in the payment portal of the online shopping site during the development phase [92138]. The unauthorized computer code was added to two pages on macys.com, indicating a design flaw that allowed a third party to capture customer information at the checkout page and the wallet page.
(b) The software failure incident at Macy's was not due to an operation issue. There is no indication in the article that the failure was caused by the operation or misuse of the system. |
| Boundary (Internal/External) |
within_system, outside_system |
(a) within_system: The software failure incident at Macy's online shopping site was caused by a Magecart card-skimming code implanted in the payment portal. Unauthorized computer code was added to two pages on macys.com, allowing a third party to capture customer information at the checkout page and the wallet page. Macy's discovered this issue internally after being alerted about a "suspicious connection" between its site and another [92138].
(b) outside_system: The breach, which led to the software failure incident, was caused by external factors, specifically the Magecart card-skimming code implanted by a third party. This code was added to Macy's website without authorization, indicating that the contributing factors originated from outside the system [92138]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident at Macy's was caused by a Magecart card-skimming code implanted in the payment portal, which was a non-human action [92138]. The unauthorized computer code was added to two pages on macys.com, allowing a third party to capture customer information at the checkout page and the wallet page. Macy's discovered this suspicious connection and took action to remove the code once it was identified.
(b) Human actions were involved in the response to the incident. Macy's alerted customers about the data breach, contacted federal law enforcement, and informed major credit card companies like Mastercard, American Express, Visa, and Discover. Additionally, Macy's mentioned that it has "taken steps" to prevent such incidents from happening again, indicating human intervention in addressing the aftermath of the software failure [92138]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident at Macy's was not due to hardware issues but rather due to a Magecart card-skimming code implanted in the payment portal, which is a software-related issue [92138]. |
| Objective (Malicious/Non-malicious) |
malicious |
(a) The software failure incident at Macy's was malicious in nature. The data breach on its online shopping site was caused by a Magecart card-skimming code implanted in the payment portal, indicating that the breach was due to contributing factors introduced by humans with the intent to harm the system [92138]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident at Macy's online shopping site, where credit card information was stolen due to a Magecart card-skimming code, can be attributed to poor decisions made by the attackers who implanted the malicious code [92138]. Additionally, Macy's response to the incident, such as being alerted to a "suspicious connection" on Oct. 15 but only discovering the unauthorized code added on Oct. 7, could also be seen as a result of poor decisions in terms of timely detection and response to the breach. |
| Capability (Incompetence/Accidental) |
development_incompetence, accidental |
(a) The software failure incident at Macy's online shopping site, where credit card information was stolen due to a Magecart card-skimming code implanted in the payment portal, can be attributed to development incompetence. The unauthorized computer code was added to two pages on macys.com, allowing a third party to capture customer information at the checkout page and the wallet page. This indicates a lack of professional competence in ensuring the security and integrity of the payment portal, leading to the data breach [92138].
(b) The accidental introduction of the malicious code into Macy's online shopping site, leading to the data breach, can also be considered a contributing factor in the software failure incident. The breach was discovered after Macy's was alerted to a "suspicious connection" between its site and another, indicating that the presence of the code was not intentional but accidental. This accidental introduction of the code highlights a vulnerability in the system that was exploited by malicious actors [92138]. |
| Duration |
temporary |
(a) The software failure incident in this case was temporary. The breach caused by the Magecart card-skimming code was discovered on October 15, and Macy's removed the unauthorized code on the same day. This indicates that the incident was not permanent but rather temporary in nature [92138]. |
| Behaviour |
crash, omission, value, other |
(a) crash: The software failure incident in the Macy's data breach article can be categorized as a crash. The unauthorized computer code added to the Macy's website caused a loss of control over the system's state, leading to the system not performing its intended functions of securely processing customer payment information [92138].
(b) omission: The incident can also be classified as an omission. The unauthorized code omitted the system from performing its intended functions of protecting customer data by allowing a third party to capture sensitive information during the checkout process [92138].
(c) timing: The timing of the failure is not explicitly mentioned in the article. However, it can be inferred that the system may have performed its intended functions correctly but at the wrong time, as the breach was detected after the unauthorized code had been active for several days [92138].
(d) value: The incident can be associated with a value failure. The system performed its intended functions incorrectly by allowing unauthorized access to and theft of customer information, including payment card numbers, names, addresses, and security codes [92138].
(e) byzantine: The article does not indicate any byzantine behavior in the software failure incident. The breach was primarily attributed to the insertion of a Magecart card-skimming code, leading to unauthorized data access and theft [92138].
(f) other: The other behavior exhibited in this software failure incident could be categorized as a security vulnerability. The unauthorized insertion of code exploited a security vulnerability in the payment portal, enabling the theft of sensitive customer information [92138]. |