Incident: Red Dead Redemption 2 PC Launch Issues and Fixes

Published Date: 2019-11-15

Postmortem Analysis
Timeline 1. The software failure incident with Red Dead Redemption 2 on PC happened in November 2019 [Article 92645].
System 1. Nvidia graphics drivers 2. Nvidia GPU cards 3. Certain CPUs [Cited from Article 92645]
Responsible Organization 1. Nvidia graphics drivers 2. Nvidia GPU cards 3. Certain CPUs [Cited from Article 92645]
Impacted Organization 1. Players of Red Dead Redemption 2 on PC [92645]
Software Causes 1. The software causes of the failure incident in Red Dead Redemption 2 on PC were attributed to a specific combination of Nvidia graphics drivers, Nvidia GPU cards, and certain CPUs [92645].
Non-software Causes 1. Hardware compatibility issues with specific combinations of Nvidia graphics drivers, Nvidia GPU cards, and certain CPUs [92645].
Impacts 1. Players of Red Dead Redemption 2 on PC experienced myriad issues, including the game not running smoothly, stuttering, stalling, and encountering the "Red Dead Redemption 2 Exited Unexpectedly" error message, preventing them from playing the game [92645]. 2. Some players were unable to play the game even after Rockstar Games released multiple fixes during the launch week [92645]. 3. The software failure incident led to frustration among players and required Rockstar Games to offer compensation in the form of in-game rewards for those playing the game during a specific period [92645].
Preventions 1. Ensuring thorough compatibility testing with different combinations of Nvidia graphics drivers, Nvidia GPU cards, and CPUs before the PC version release could have prevented the software failure incident [92645]. 2. Implementing more extensive quality assurance processes to catch and address issues like the "Red Dead Redemption 2 Exited Unexpectedly" error message before the game's launch could have prevented the software failure incident [92645].
Fixes 1. Updating Nvidia graphics drivers, Nvidia GPU cards, and certain CPUs [92645] 2. Releasing patches and updates to address specific problems [92645] 3. Compensating players with in-game rewards [92645] 4. Releasing guides to help players deal with stuttering and stalling issues [92645] 5. Releasing a patch for the games launcher to address multiple problems [92645]
References 1. Rockstar Games [92645] 2. Players of Red Dead Redemption 2 [92645] 3. Patch notes released by Rockstar [92645] 4. Reddit community [92645]

Software Taxonomy of Faults

Category Option Rationale
Recurring one_organization (a) The software failure incident related to Red Dead Redemption 2 on PC happened again within the same organization, Rockstar Games. The article mentions that the PC version of the game had issues from the start, with players encountering various problems such as the game not running smoothly, stuttering, and stalling issues. Rockstar Games released multiple fixes and updates to address these issues, including a patch for its games launcher to resolve problems with different platforms like the Epic Games Store, Steam, and Rockstar Social Club accounts [92645]. This indicates a recurrence of software failure incidents within the organization.
Phase (Design/Operation) design, operation (a) The software failure incident related to the design phase can be seen in the article where Rockstar Games acknowledged that the issues with the PC version of Red Dead Redemption 2 were stemming from a specific combination of Nvidia graphics drivers, Nvidia GPU cards, and certain CPUs. This indicates that the design of the game in relation to these hardware components led to the problems experienced by players [92645]. (b) The software failure incident related to the operation phase is evident in the article where many players reported getting a "Red Dead Redemption 2 Exited Unexpectedly" error message, which prevented the game from even starting. This issue was likely caused by operational factors such as system configurations, user settings, or compatibility issues during the launch and operation of the game [92645].
Boundary (Internal/External) within_system (a) The software failure incident related to the PC version of Red Dead Redemption 2 was primarily within the system. Rockstar Games identified the issues with the game stemming from a specific combination of Nvidia graphics drivers, Nvidia GPU cards, and certain CPUs [92645]. The company released multiple updates and patches to address the problems, indicating that the failures were mainly internal to the game's system and its compatibility with certain hardware configurations.
Nature (Human/Non-human) non-human_actions (a) The software failure incident in Red Dead Redemption 2 on PC was primarily attributed to non-human actions. Specifically, Rockstar Games identified the issues with the PC version of the game as stemming from a specific combination of Nvidia graphics drivers, Nvidia GPU cards, and certain CPUs [92645]. The company released updates and patches to address these technical issues, indicating that the failure was more related to technical compatibility challenges rather than human error.
Dimension (Hardware/Software) hardware, software (a) The software failure incident in the PC version of Red Dead Redemption 2 was attributed to hardware-related issues. Rockstar Games mentioned that the problems stemmed from a specific combination of Nvidia graphics drivers, Nvidia GPU cards, and certain CPUs [92645]. (b) The software failure incident in the PC version of Red Dead Redemption 2 was also related to software issues. Players encountered various problems such as the game not running smoothly, stuttering, stalling, and receiving error messages like "Red Dead Redemption 2 Exited Unexpectedly." Rockstar Games released multiple updates and patches to address these software-related issues [92645].
Objective (Malicious/Non-malicious) non-malicious (a) The software failure incident related to the PC version of Red Dead Redemption 2 was non-malicious. The issues were attributed to a specific combination of Nvidia graphics drivers, Nvidia GPU cards, and certain CPUs, which caused problems with the game running smoothly. Rockstar Games acknowledged the issues and worked on releasing updates to address the problems, showing a proactive approach to resolving the technical issues [92645].
Intent (Poor/Accidental Decisions) accidental_decisions (a) The software failure incident related to the PC version of Red Dead Redemption 2 was not primarily due to poor decisions but rather a specific combination of Nvidia graphics drivers, Nvidia GPU cards, and certain CPUs [92645]. Rockstar Games acknowledged the issues and actively worked on releasing updates and patches to address the problems faced by players. The company also offered compensation to players affected by the issues in the form of in-game rewards. This indicates that the failure was not a result of poor decisions but rather a technical compatibility issue. (b) The software failure incident related to the PC version of Red Dead Redemption 2 was more aligned with accidental decisions or unintended consequences rather than deliberate poor decisions. The issues stemmed from a specific combination of hardware components and not from intentional choices made by the developers. Rockstar Games took steps to address the problems promptly and provided compensation to affected players, indicating a focus on resolving the issues rather than repeating the same mistakes [92645].
Capability (Incompetence/Accidental) development_incompetence, accidental (a) The software failure incident in the article can be attributed to development incompetence. Rockstar Games acknowledged that the issues with the PC version of Red Dead Redemption 2 were caused by a specific combination of Nvidia graphics drivers, Nvidia GPU cards, and certain CPUs [92645]. This indicates that the problems were introduced during the development process and were not accidental. (b) The software failure incident can also be considered accidental to some extent. While the root cause of the issues was identified as a specific combination of hardware components, it is possible that the compatibility issues were not intentionally introduced but rather arose unexpectedly during the release of the game on PC. The need for subsequent updates and patches to address the problems further suggests that the failure was not intentional but accidental in nature.
Duration temporary (a) The software failure incident related to the PC version of Red Dead Redemption 2 can be considered temporary. The issues were attributed to a specific combination of Nvidia graphics drivers, Nvidia GPU cards, and certain CPUs, which led to problems preventing the game from running smoothly. Rockstar Games acknowledged the issues and worked on releasing updates to address the problems. They also offered compensation to players affected by the issues, indicating that the failure was not permanent but rather caused by specific circumstances that could be addressed and fixed over time [92645].
Behaviour crash, omission, value, other (a) crash: The software failure incident in the article is related to crashes where players encountered issues preventing the game from running smoothly, such as getting a "Red Dead Redemption 2 Exited Unexpectedly" error message, which prevented the game from even starting [92645]. (b) omission: The software failure incident also involved omission where the system omitted to perform its intended functions at instances, as players reported various issues with the game's performance, stuttering, and stalling problems [92645]. (c) timing: There is no specific mention of a timing-related failure in the articles provided. (d) value: The software failure incident did involve a value-related failure where the system performed its intended functions incorrectly, leading to players experiencing multiple problems with the game's performance on PC [92645]. (e) byzantine: The articles do not mention a byzantine-related failure in this software failure incident. (f) other: The other behavior observed in this software failure incident is related to the system's behavior being inconsistent and requiring multiple patches and updates to address the issues, indicating a combination of crash, omission, and value-related failures [92645].

IoT System Layer

Layer Option Rationale
Perception None None
Communication None None
Application None None

Other Details

Category Option Rationale
Consequence unknown (a) death: People lost their lives due to the software failure (b) harm: People were physically harmed due to the software failure (c) basic: People's access to food or shelter was impacted because of the software failure (d) property: People's material goods, money, or data was impacted due to the software failure (e) delay: People had to postpone an activity due to the software failure (f) non-human: Non-human entities were impacted due to the software failure (g) no_consequence: There were no real observed consequences of the software failure (h) theoretical_consequence: There were potential consequences discussed of the software failure that did not occur (i) other: Was there consequence(s) of the software failure not described in the (a to h) options? What is the other consequence(s)? The articles do not mention any consequences related to death, harm, basic needs, property loss, or non-human entities due to the software failure incident with Red Dead Redemption 2 on PC. The main consequences discussed were related to players not being able to play the game smoothly, encountering errors preventing the game from starting, and experiencing stuttering and stalling issues. Rockstar Games addressed these issues through patches and updates, offering compensation to players in the form of in-game rewards and fixes for the launcher.
Domain entertainment (a) The software failure incident discussed in the articles is related to the entertainment industry. The incident specifically involves the PC version of the game Red Dead Redemption 2, which is a popular Western-themed open-world game developed by Rockstar Games [92645]. The issues faced by players on the PC platform, such as game crashes, stuttering, and stalling problems, directly impact the gaming experience within the entertainment sector. Rockstar Games took steps to address these issues through patches and updates to improve the gameplay for users [92645].

Sources

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