| Recurring |
one_organization |
(a) The software failure incident related to BBC iPlayer not working on Samsung TVs due to a software glitch is not the first time such an issue has occurred with Samsung's products. The article mentions that the problem arose weeks after the BBC announced that some of Samsung's other equipment would stop working with iPlayer on a permanent basis [93608].
(b) In terms of similar incidents happening with other organizations or their products and services, the article does not provide specific information about similar software failure incidents occurring at other organizations. Therefore, it is unknown if similar incidents have happened with other organizations based on the provided article. |
| Phase (Design/Operation) |
design |
(a) The software failure incident in the article is related to the design phase. The issue was caused by "security certificates" expiring on Samsung TVs, which are used to verify the software's permission to access the BBC iPlayer's content library. The failure was attributed to Samsung not providing a firmware update to its TVs before the certificates expired, leading to the glitch preventing the iPlayer streaming service from running on many Samsung smart TVs [93608]. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident reported in the article is primarily within_system. The issue was caused by a software glitch on Samsung's smart TVs, specifically related to the expiration of "security certificates" used to verify access to the BBC iPlayer's content library. Samsung was supposed to provide a firmware update to address this problem before the certificates expired, indicating an internal system issue within Samsung's software update process [93608]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident in this case was primarily due to non-human actions. Specifically, the issue was caused by "security certificates" expiring on Samsung TVs, which are used to verify permission to access the BBC iPlayer's content library [93608]. This expiration of security certificates led to the software glitch preventing the iPlayer streaming service from running on many Samsung smart TVs. The failure was not directly attributed to human actions but rather to the technical aspect of the security certificates expiring.
(b) Human actions were also involved in this software failure incident. The BBC mentioned that Samsung was supposed to have provided a firmware update to its TVs before the security certificates expired, indicating a delay or oversight on Samsung's part [93608]. Additionally, affected viewers were advised to contact the manufacturer to get the issue fixed, implying that human intervention or support was required to address the problem. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident in this case occurred due to hardware-related factors. Samsung's smart TVs were affected by a software glitch that prevented the BBC's iPlayer streaming service from running. The problem was specifically caused by "security certificates" expiring on the TVs, which are used to verify the software's permission to access iPlayer's content library. Samsung was supposed to provide a firmware update to prevent this issue, but the expiration of the certificates led to the software failure incident [93608]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident reported in Article 93608 was non-malicious. The failure was attributed to a software glitch on Samsung smart TVs that prevented the BBC's iPlayer streaming service from running. The issue was specifically caused by "security certificates" expiring on the TVs, which are used to verify permission to access iPlayer's content library. Samsung acknowledged the problem and mentioned that affected owners would need to download a software update or wait for a separate fix in 2020. The failure was not due to any malicious intent but rather a technical issue with the software on the TVs [93608]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to the BBC iPlayer not working on some Samsung TVs was primarily due to poor decisions. Samsung mentioned that the problem was caused by "security certificates" expiring on Sunday, which are used to verify the software's permission to access iPlayer's content library. The BBC stated that Samsung was supposed to have provided a firmware update before the certificates expired, indicating a failure in decision-making or planning on Samsung's part [93608]. |
| Capability (Incompetence/Accidental) |
development_incompetence |
(a) The software failure incident in this case seems to be more related to development incompetence. The issue was caused by "security certificates" expiring on Samsung TVs, which are used to verify the software's permission to access iPlayer's content library. Samsung was supposed to provide a firmware update before the certificates expired, but they failed to do so, leading to the glitch affecting many smart TVs [93608]. This failure to address the expiring security certificates in a timely manner can be attributed to a lack of professional competence in managing software updates and ensuring the continued functionality of the service.
(b) There is no indication in the articles that the software failure incident was accidental. The root cause of the issue was clearly identified as the expiration of security certificates and the lack of a timely firmware update from Samsung, pointing more towards a failure in professional competence rather than an accidental introduction of contributing factors. |
| Duration |
temporary |
(a) The software failure incident in this case can be considered as a temporary failure. The article mentions that the issue with BBC's iPlayer streaming service on Samsung smart TVs was caused by "security certificates" expiring on Sunday, which prevented the service from running on many TVs [93608]. Samsung advised affected owners to download a software update, and for some older models, a separate fix would be provided in the following year. The article also states that Samsung listed specific models for which the update process would not work, and they aimed to provide an update for those models early in 2020. Additionally, some TVs were expected to start working again after an automatic update, while others would need manual intervention to force the upgrade via settings menu [93608]. |
| Behaviour |
omission, timing, other |
(a) crash: The software failure incident in the article is not described as a crash where the system loses state and does not perform any of its intended functions.
(b) omission: The software glitch is causing the BBC's iPlayer streaming service to not run on many of Samsung's smart TVs, omitting the intended function of providing access to the service [93608].
(c) timing: The issue with the software is related to "security certificates" expiring on Sunday, causing a timing failure as the system is not able to access iPlayer's library of content at the correct time [93608].
(d) value: The failure is not related to the system performing its intended functions incorrectly.
(e) byzantine: The software failure incident is not described as exhibiting inconsistent responses or interactions.
(f) other: The software failure incident is primarily characterized by a software glitch preventing the iPlayer streaming service from running on Samsung TVs, leading to the need for a software update that does not work on some older models, requiring a separate fix to be provided later [93608]. |