| Recurring |
one_organization, multiple_organization |
(a) The software failure incident related to the iPhone XR losing signal on O2's network has happened again within the same organization. O2 customer Jim Buckley mentioned that he first noticed the network issue on 16 December and had virtually no signal since then. He mentioned that O2 had told him Apple introduced the issue with a recent update to the iPhone's iOS software, indicating a recurrence of the problem within Apple's products [94872].
(b) The incident has also affected multiple organizations as it impacted O2's network, which is a separate entity from Apple. O2 and Apple are working together to resolve the issue affecting O2 customers using the iPhone XR, indicating a cross-organization impact [94872]. |
| Phase (Design/Operation) |
design |
(a) The software failure incident in the article is related to the design phase. O2 customer Jim Buckley mentioned that O2 had told him Apple had introduced the issue with a recent update to the iPhone's iOS software, indicating that the problem was caused by a software update introduced by Apple during the development phase [94872]. Additionally, Apple acknowledged the issue and stated that it would be resolved in a new software release, further confirming that the problem stemmed from the development phase [94872].
(b) There is no specific information in the articles indicating that the software failure incident was related to the operation phase or misuse of the system. |
| Boundary (Internal/External) |
within_system |
(a) within_system: The software failure incident related to the iPhone XR's connectivity issues on O2's network was attributed to an issue caused by a recent update to the iPhone's iOS software introduced by Apple [94872]. This indicates that the failure originated from within the system, specifically due to the software update released by Apple. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident in the article is related to non-human_actions. The issue affecting some O2 customers using iPhone XR was caused by an intermittent network connectivity problem, which Apple stated would be resolved in an upcoming software release [94872]. This indicates that the failure was due to factors introduced without human participation, such as a software bug or glitch. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident related to hardware:
- The article mentions that O2 customer Jim Buckley noticed a network issue on his iPhone XR on 16 December, and he had virtually no signal since then. He resorted to buying a second-hand iPhone 7 as a backup due to the signal issue affecting his ability to be contactable in case of an emergency at his son's school [94872].
(b) The software failure incident related to software:
- Both Apple and O2 acknowledged the issue affecting some iPhone XR users on O2's network, with Apple stating that the problem causing intermittent network connectivity will be fixed in an upcoming software release [94872]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident related to the iPhone XR on O2's network does not appear to be malicious. It was mentioned that the issue causing intermittent network connectivity for some O2 customers was due to a software problem introduced by Apple with a recent update to the iPhone's iOS software [94872]. Apple and O2 both acknowledged the issue and mentioned that it would be resolved in an upcoming software release, indicating that the problem was unintentional and not introduced with the intent to harm the system. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to the iPhone XR's connectivity issue on O2's network seems to be more aligned with poor_decisions. O2 customer Jim Buckley mentioned that O2 had told him Apple had introduced the issue with a recent update to the iPhone's iOS software, indicating that a decision made by Apple in the software update led to the connectivity problem [94872]. |
| Capability (Incompetence/Accidental) |
development_incompetence |
(a) The software failure incident related to development incompetence is evident in the article. O2 customer Jim Buckley mentioned that O2 had told him Apple had introduced the issue with a recent update to the iPhone's iOS software. This indicates that the software issue was likely caused by a lack of professional competence in the development process, leading to the network connectivity problems experienced by iPhone XR users on O2's network [94872].
(b) The software failure incident does not seem to be related to accidental factors based on the information provided in the article. |
| Duration |
temporary |
(a) The software failure incident related to the iPhone XR on O2's network was temporary. O2 mentioned that turning the phone off and on again temporarily fixed the problem, indicating that the issue was not permanent [94872]. Additionally, Apple stated that the issue causing intermittent network connectivity for some O2 customers would be resolved in an upcoming software release, further suggesting that the problem was not permanent [94872]. |
| Behaviour |
omission, value, other |
(a) crash: The software failure incident in the article is not described as a crash where the system loses state and does not perform any of its intended functions [94872].
(b) omission: The software failure incident involves the omission of performing intended functions at instances, such as customers being unable to make and receive calls or send and receive texts, and struggling to get a reliable 4G internet connection [94872].
(c) timing: The software failure incident is not related to timing issues where the system performs its intended functions correctly but too late or too early [94872].
(d) value: The software failure incident is related to the system performing its intended functions incorrectly, such as the intermittent network connectivity issue affecting some O2 customers using iPhone XR [94872].
(e) byzantine: The software failure incident is not described as a byzantine failure where the system behaves erroneously with inconsistent responses and interactions [94872].
(f) other: The other behavior observed in the software failure incident is the system issue being introduced with a recent update to the iPhone's iOS software, causing network problems for O2 customers using iPhone XR [94872]. |