| Recurring |
one_organization, multiple_organization |
(a) The software failure incident related to the Find My Mobile notification draining users' batteries has happened before within the same organization, Samsung. Users reported receiving the unexpected notification, which drained their batteries, leading to concerns about a possible security breach. Samsung apologized for the incident, stating that the notification was sent unintentionally during internal testing and assured users that there was no effect on their devices [95946].
(b) The incident of unexpected notifications draining users' batteries has also occurred with other organizations or their products and services. Users of Samsung smartphones, including models like Galaxy S7, Galaxy A50, and Galaxy Note 10, experienced the issue. The notification, which appeared as two parallel 1's, caused significant battery drain and led to fears of a security breach among users. Some users took to social media platforms like Twitter to express their concerns and seek explanations for the incident [95946]. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident in the article can be attributed to the design phase. Samsung's Find My Mobile service sent a random notification to users, draining their batteries and causing concern among users who feared a security breach. The notification was confirmed to be sent unintentionally during internal testing, indicating a failure in the design or testing phase of the system development process [95946].
(b) Additionally, the incident can also be linked to the operation phase. Users who clicked on the notification found that nothing happened other than a substantial loss in battery power. This indicates a failure in the operation or functioning of the system, as users experienced unexpected battery drain without any actual functionality or benefit from the notification [95946]. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident related to the Samsung Find My Mobile notification draining users' batteries can be categorized as within_system. The incident was caused by a notification sent unintentionally during internal testing by Samsung's Find My Mobile service [95946]. The draining of users' batteries and the unintended notification were internal issues originating from within the system during testing, leading to user dissatisfaction and concerns about potential security breaches. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident in the article was due to non-human actions. Samsung's Find My Mobile service sent a random notification with the text '1' twice to users, draining their batteries. This notification was confirmed as a message sent unintentionally during internal testing, indicating that the failure was caused by a non-human factor introduced during the testing phase [95946].
(b) The incident did involve human actions as well. Samsung had to apologize to its UK smartphone users after the unexpected notification caused concern and frustration among users. Users took to social media platforms like Twitter to express their confusion and irritation over the notification, with some even fearing a security breach. Samsung responded to the situation by issuing an apology and explaining that the notification was unintentional, aiming to prevent similar incidents in the future [95946]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident related to hardware:
- The incident reported in the article does not indicate any hardware-related issues contributing to the software failure. The focus of the incident was on a random notification sent by Samsung's Find My Mobile service, which drained users' batteries and caused concern among Samsung smartphone users [95946].
(b) The software failure incident related to software:
- The software failure incident was primarily attributed to an unintentional message sent during internal testing of Samsung's Find My Mobile service. Samsung confirmed that the notification was sent unintentionally and had no effect on the devices. Users reported significant battery drain as a result of this notification, leading to concerns about a possible security breach. Samsung apologized for the incident and stated that they would work to prevent similar cases in the future [95946]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident related to the Samsung Find My Mobile notification can be categorized as non-malicious. The incident was attributed to an unintentional message sent during internal testing, as confirmed by Samsung. Users received a random notification that drained their batteries, causing concern and confusion among them. Samsung apologized for the incident and clarified that there was no effect on the devices. The company stated that they would work to prevent similar cases from occurring in the future [95946]. |
| Intent (Poor/Accidental Decisions) |
accidental_decisions |
(a) The software failure incident related to the Samsung Find My Mobile notification can be categorized under poor_decisions. The incident was caused by a message sent unintentionally during internal testing, which drained users' batteries and caused concern among Samsung smartphone users [95946]. The notification was not intended for users and was a result of a mistake made during testing, leading to an unintended impact on users' devices. |
| Capability (Incompetence/Accidental) |
development_incompetence, accidental |
(a) The software failure incident related to development incompetence is evident in the article as Samsung accidentally sent a random notification to its UK smartphone users, causing battery drain and concerns about a possible security breach. The notification was confirmed to be sent unintentionally during internal testing, indicating a lack of professional competence in handling such testing procedures [95946].
(b) The software failure incident can also be categorized as accidental, as Samsung acknowledged that the notification was unintentionally sent during internal testing. This accidental action led to significant battery drain for users and raised concerns about potential security breaches, highlighting the accidental nature of the incident [95946]. |
| Duration |
temporary |
(a) The software failure incident in this case was temporary. The notification sent by Samsung's Find My Mobile service, which drained users' batteries and caused concern among users, was confirmed to be a message sent unintentionally during internal testing. Samsung apologized for the incident and assured users that there was no effect on their devices [95946]. |
| Behaviour |
crash, omission, value, other |
(a) crash: The software failure incident in the article can be categorized as a crash as the Find My Mobile service by Samsung unintentionally sent a notification that drained users' batteries, causing a disruption in the normal functioning of the devices [95946].
(b) omission: The incident can also be categorized as an omission failure as the notification sent by the Find My Mobile service was not intended by the users, and some users reported receiving the notification even though they had never signed up for the service, indicating an omission of user consent or action [95946].
(c) timing: The timing of the software failure incident can be considered as a factor as well. The notification was sent during the night, disturbing users' sleep and causing concern and confusion among them [95946].
(d) value: The incident can be linked to a value failure as the notification drained significant amounts of battery power, with some users reporting up to 20% battery drain, impacting the usability and performance of the devices [95946].
(e) byzantine: The software failure incident does not exhibit characteristics of a byzantine failure, as there is no mention of inconsistent responses or interactions from the system in the article [95946].
(f) other: The other behavior exhibited by the software failure incident is causing alarm and concern among users, with some fearing a security breach or hack due to the unexpected and unexplained notification, leading to a loss of trust in the system and the company [95946]. |