| Recurring |
one_organization |
(a) The software failure incident having happened again at one_organization:
- The incident with Zoom experiencing technical difficulties and disruptions in its service has occurred multiple times, as mentioned in both Article 99927 and Article 103621. Users faced issues with logging in, hosting, and participating in meetings, and the service was inaccessible for a period of time in both instances.
- Zoom, the American communications company based in San Jose, California, has faced similar incidents of service disruptions and technical difficulties on different occasions, impacting its users' ability to use the platform effectively.
(b) The software failure incident having happened again at multiple_organization:
- There is no specific mention in the provided articles about similar incidents happening at other organizations or with their products and services. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in Article 103621, where it mentions that users couldn't sign up for paid accounts, upgrade, or manage their service on Zoom's website. This indicates a failure related to the system development or updates that affected the functionality of the platform [103621].
(b) The software failure incident related to the operation phase is evident in Article 99927, where it describes how Zoom users were unable to log in, host, or participate in meetings due to the platform going down. This failure was a result of the operation or use of the system by the users [99927]. |
| Boundary (Internal/External) |
within_system |
(a) within_system: The software failure incident reported in the articles was primarily within the system. The incidents were related to issues such as users being unable to log in, host, or participate in meetings, disruptions in webinars and online meetings, and users not being able to sign up for paid accounts or manage their service on Zoom's website. These issues were internal to Zoom's platform and services, indicating a failure originating from within the system [99927, 103621].
(b) outside_system: There is no specific information in the articles indicating that the software failure incident was caused by contributing factors originating from outside the system. The focus of the incidents reported was on internal issues within Zoom's platform and services, rather than external factors impacting the system. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident occurring due to non-human actions:
- The incident on Zoom was due to technical difficulties that disrupted webinars and online meetings, making them inaccessible until around 1 p.m. [Article 103621].
- Users also couldn't sign up for paid accounts, upgrade, or manage their service on Zoom's website during the outage [Article 103621].
(b) The software failure incident occurring due to human actions:
- There is no specific mention in the articles about the software failure incident being caused by human actions. |
| Dimension (Hardware/Software) |
software |
(a) The articles do not provide any information indicating that the software failure incident was due to hardware issues. Therefore, it is unknown if hardware played a role in the incident.
(b) The software failure incidents reported in the articles were due to issues originating in the software. The incidents included users being unable to log in, host, or participate in meetings, disruptions in webinars and online meetings, and users not being able to sign up for paid accounts or manage their service on Zoom's website. These issues were related to the software functionality and performance, leading to disruptions in service [99927, 103621]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident reported in the articles does not indicate any malicious intent behind the failure. The incidents seem to be non-malicious in nature, likely caused by technical difficulties or system issues rather than intentional harm to the system. The articles mention technical difficulties, outages, and disruptions in the Zoom service, impacting users' ability to host or join meetings, sign up for accounts, and manage services [99927, 103621]. These issues are more indicative of non-malicious software failures rather than intentional malicious actions. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to Zoom experiencing outages and disruptions in its video conferencing service can be attributed to poor decisions. The incident was a result of technical difficulties that affected webinars, online meetings, and the ability for users to sign up for paid accounts or manage their services on Zoom's website [Article 103621]. The company did not disclose the cause of the technical difficulties, indicating a lack of transparency and potentially poor decision-making in communication with users about the issue. Additionally, the incident occurred on the first day of class for many U.S. students, highlighting the significant impact of the outage on virtual learning during the coronavirus pandemic [Article 103621]. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident reported in the articles does not explicitly mention any issues related to development incompetence. The incidents seem to be more related to technical difficulties or outages rather than issues stemming from lack of professional competence in development.
(b) The software failure incidents reported in the articles were due to technical difficulties or outages that occurred accidentally. For example, in Article 103621, it is mentioned that webinars and online meetings were disrupted or inaccessible, and users couldn't sign up for paid accounts or manage their service on Zoom's website. The cause of the technical difficulties was not disclosed, indicating that the incident was accidental in nature. |
| Duration |
temporary |
(a) The software failure incident was temporary as it caused disruptions for a certain period before being resolved. The incident in Article 99927 mentions that Zoom users began experiencing issues with the video service around 9 am, and the company confirmed that the matter was resolved later on. Similarly, in Article 103621, it is stated that webinars and online meetings were disrupted until around 1 p.m., indicating a temporary disruption before services were restored [99927, 103621]. |
| Behaviour |
crash, omission |
(a) crash: The software failure incident in Article 99927 can be categorized as a crash. Users of the Zoom video conferencing service were unable to log in, host, or participate in meetings, indicating a failure of the system to perform its intended functions [99927].
(b) omission: The software failure incident in Article 103621 can be categorized as an omission. Users were unable to sign up for paid accounts, upgrade, or manage their service on Zoom's website, indicating an omission in performing its intended functions [103621].
(c) timing: The articles do not provide information indicating a timing-related failure.
(d) value: The articles do not provide information indicating a value-related failure.
(e) byzantine: The articles do not provide information indicating a byzantine-related failure.
(f) other: The software failure incidents described in the articles can be categorized as a crash and an omission, respectively, based on the system losing state and not performing intended functions and omitting to perform intended functions [99927, 103621]. |