| Recurring |
one_organization |
(a) The software failure incident related to iMessage not working after upgrading to iOS 7 is an issue that happened with Apple's products and services. Apple acknowledged the problem affecting a fraction of iMessage users and mentioned working on a fix for the issue [22164].
(b) The software failure incident of iMessage not working after upgrading to iOS 7 seems to be specific to Apple's products and services and not reported to have occurred at other organizations or with their products and services. |
| Phase (Design/Operation) |
design |
(a) The software failure incident in the article is related to the design phase. Apple acknowledged an issue affecting a fraction of iMessage users after they upgraded to the new iOS 7 software for iPhones and iPads. The issue with iMessage not working properly was introduced by the system development of iOS 7, leading to messages not being delivered for some users [22164].
(b) The software failure incident is not related to the operation phase or misuse of the system. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident related to the iMessage service not working after the iOS 7 upgrade can be categorized as within_system. Apple acknowledged the issue affecting a fraction of iMessage users and mentioned working on a fix to be included in an upcoming software update [22164]. The problem was specifically related to the iMessage service within the iOS 7 software, indicating an internal system issue within Apple's software ecosystem. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident in this case seems to be related to non-human actions. Users reported that the iMessage service stopped working after they upgraded to the new iOS 7 software for iPhones and iPads. Apple acknowledged the issue, stating that it affects a fraction of a percent of iMessage users and that they are working on a fix to be included in an upcoming software update. The issue could potentially impact up to 2 million users. Users found workarounds like restarting the device or disabling and re-enabling iMessage to address the problem. This indicates that the failure was not directly caused by human actions but rather by a glitch or fault in the software itself [22164].
(b) While the article does not provide specific details about human actions contributing to the software failure incident, it does mention that users have reported problems with the iMessage service after upgrading to iOS 7. It is possible that some user actions, such as updating the software or using specific features of the iMessage service, could have indirectly contributed to the failure. However, the primary cause of the issue appears to be a technical glitch or fault in the software rather than direct human actions [22164]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident related to hardware:
- The article mentions that some users experienced issues with Apple's iMessage service after upgrading to the new iOS 7 software for iPhones and iPads [22164].
- The issue affected a fraction of a percent of iMessage users, potentially impacting up to 2 million users [22164].
- Users reported problems with iMessage not delivering messages, which could be linked to hardware compatibility issues after the software update [22164].
(b) The software failure incident related to software:
- Apple acknowledged the issue with iMessage and stated they were working on a fix to be included in an upcoming software update [22164].
- The problem was specifically related to the iMessage service, which operates through the data channel, indicating a software-related issue within the messaging system [22164].
- Users were advised to refer to troubleshooting documents or contact AppleCare for assistance until the software update was released to address the issue [22164]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident related to the iMessage service issue after the iOS 7 upgrade does not appear to be malicious. Apple acknowledged the problem affecting a fraction of iMessage users and mentioned working on a fix to address the issue. There is no indication in the article that the failure was due to contributing factors introduced by humans with the intent to harm the system [22164].
(b) The software failure incident seems to be non-malicious. It was described as an issue affecting a fraction of iMessage users after upgrading to iOS 7, leading to messages not being delivered. Apple stated that they would provide a fix in an upcoming software update to resolve the issue, indicating that the failure was not intentional or malicious [22164]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to the iMessage service not working for some users after upgrading to iOS 7 can be attributed to poor_decisions. Apple released the new software without fully addressing the issue affecting a fraction of iMessage users, leading to complaints and inconvenience for a significant number of users [22164]. |
| Capability (Incompetence/Accidental) |
development_incompetence |
(a) The software failure incident related to development incompetence is evident in the article as Apple acknowledged an issue affecting a fraction of iMessage users after the iOS 7 software update. The fact that the problem affected up to 2 million users highlights a significant impact resulting from the software issue. Additionally, the article mentions that Apple did not provide specific information about timing for the fix or whether it would be included in other updates, indicating a potential lack of proactive planning or communication regarding the resolution process [22164].
(b) The software failure incident related to accidental factors is indicated by the discovery that some users found workarounds for the iMessage issue, such as restarting the device or disabling and re-enabling iMessage after resetting network settings. These ad-hoc solutions suggest that the problem may have arisen unexpectedly, leading users to experiment with different approaches to address the issue [22164]. |
| Duration |
temporary |
(a) The software failure incident related to the iMessage service not working for some users after upgrading to iOS 7 was temporary. Apple acknowledged the issue affecting a fraction of iMessage users and mentioned that they were working on a fix that would be available in an upcoming software update [22164]. Users were also able to find workarounds such as restarting the device or disabling and re-enabling iMessage to mitigate the problem temporarily. |
| Behaviour |
crash, omission, timing, value, other |
(a) crash: The software failure incident related to the iMessage service not working after the iOS 7 upgrade can be categorized as a crash. Users reported that messages they sent were never delivered, indicating a failure of the system to perform its intended function of message delivery [22164].
(b) omission: The software failure incident can also be categorized as an omission. Users experienced the omission of message delivery, which is one of the intended functions of the iMessage service [22164].
(c) timing: The software failure incident can be related to timing as well. Apple mentioned that they were working on a fix for the issue affecting a fraction of iMessage users and that the fix would be available in an upcoming software update. This indicates that the system was performing its intended functions, but the timing of the fix was delayed [22164].
(d) value: The software failure incident can be related to the value as well. Users were experiencing incorrect behavior where messages were not being delivered as expected, indicating a failure in the system performing its intended functions correctly [22164].
(e) byzantine: The software failure incident is not related to the byzantine behavior as there is no mention of inconsistent responses or interactions in the article [22164].
(f) other: The other behavior observed in this software failure incident is the workaround suggested to users to restart the device or disable and re-enable iMessage to potentially resolve the issue. This behavior falls under the category of user-initiated actions to mitigate the impact of the software failure [22164]. |