Incident: Volkswagen Golf 8 Infotainment and Reversing Camera Software Recall.

Published Date: 2021-01-12

Postmortem Analysis
Timeline 1. The software failure incident with the Volkswagen Golf 8 models happened until July 2020 as mentioned in Article [110584].
System 1. Infotainment system 2. Reversing camera 3. Volkswagen Golf 8 series (vehicles made until July 2020) [110584]
Responsible Organization 1. Volkswagen was responsible for causing the software failure incident with the infotainment system and reversing camera in the Golf 8 models [110584].
Impacted Organization 1. Volkswagen (VOWG_p.DE) [Article 110584]
Software Causes 1. The software problems that affected the infotainment system and reversing camera in the Volkswagen Golf 8 models were the causes of the failure incident [110584].
Non-software Causes 1. The infotainment system and reversing camera were affected by the software problems in the Volkswagen Golf models [110584].
Impacts 1. The software problems in the infotainment system and reversing camera of the Volkswagen Golf 8 models led to a recall of 56,000 vehicles [Article 110584]. 2. The launch of the Golf 8 had to be postponed previously due to software problems [Article 110584]. 3. Volkswagen's shares were down by 1.6% following the announcement of the recall, making it the biggest percentage loser in Germany's blue-chip index DAX [Article 110584].
Preventions 1. Conducting thorough software testing before the launch of the Golf 8 series could have potentially prevented the software problems that affected the infotainment system and reversing camera [110584]. 2. Implementing a more robust quality assurance process during the development phase to catch and address software issues early on could have helped prevent the need for a recall of 56,000 Golf models [110584].
Fixes 1. The software failure incident affecting the infotainment system and reversing camera in Volkswagen Golf 8 models can be fixed through a recall of 56,000 vehicles to address the software problems [110584].
References 1. Volkswagen spokesperson - The information about the software problems affecting the infotainment system and reversing camera in the Golf 8 series was provided by a Volkswagen spokesperson [110584].

Software Taxonomy of Faults

Category Option Rationale
Recurring one_organization (a) The software failure incident related to the infotainment system and reversing camera affecting the Volkswagen Golf 8 models is not the first time such issues have occurred within Volkswagen. The article mentions that Volkswagen had to postpone the launch of the Golf 8 previously due to software problems [110584]. (b) The software failure incident involving the Volkswagen Golf 8 models is specific to Volkswagen and its products. There is no mention of similar incidents happening at other organizations or with their products in the provided article [110584].
Phase (Design/Operation) design (a) The software failure incident in the Volkswagen Golf models was related to design factors introduced during the system development. The article mentions that the recall was necessary to fix software problems affecting the infotainment system and reversing camera in the Golf 8 series, which were made until July 2020. Additionally, the article highlights that Volkswagen had to postpone the launch of the Golf 8 previously due to software problems, indicating issues during the development phases [110584]. (b) The article does not provide specific information indicating that the software failure incident was due to factors introduced by the operation or misuse of the system.
Boundary (Internal/External) within_system (a) within_system: The software failure incident with the Volkswagen Golf models was due to software problems that affected the infotainment system and reversing camera. Volkswagen had to recall 56,000 Golf models of the most recent Golf 8 series due to these internal software issues [110584].
Nature (Human/Non-human) non-human_actions (a) The software failure incident in the Volkswagen Golf models was due to non-human actions, specifically software problems affecting the infotainment system and reversing camera. The article mentions that the fix for these issues was a "voluntary service measure" and not a mandatory recall, indicating that the problems were likely introduced during the manufacturing or software development process [110584]. (b) The article does not provide specific information about the software failure incident being directly caused by human actions.
Dimension (Hardware/Software) hardware, software (a) The software failure incident in the Volkswagen Golf models was due to hardware-related issues affecting the infotainment system and reversing camera. The article mentions that Volkswagen will recall 56,000 Golf models to fix software problems that impact these hardware components ([110584]).
Objective (Malicious/Non-malicious) non-malicious (a) The software failure incident related to the Volkswagen Golf models was non-malicious. The article mentions that Volkswagen will recall 56,000 Golf models to fix software problems that affect the infotainment system and reversing camera. The recall was described as a "voluntary service measure" and not mandatory, indicating that the software issues were not introduced with the intent to harm the system [110584].
Intent (Poor/Accidental Decisions) poor_decisions The software failure incident related to the Volkswagen Golf models involved issues with the infotainment system and reversing camera. The recall of 56,000 Golf models was initiated to fix software problems that affected these features. The article mentions that Volkswagen had to postpone the launch of the Golf 8 previously due to software problems, indicating a potential issue with poor decisions or oversight in the software development process [110584].
Capability (Incompetence/Accidental) development_incompetence (a) The software failure incident related to development incompetence is evident in the article. Volkswagen will recall 56,000 Golf models to fix software problems affecting the infotainment system and reversing camera. The article mentions that Volkswagen had to postpone the launch of the Golf 8 previously due to software problems, indicating issues related to development incompetence [110584]. (b) The article does not provide information indicating that the software failure incident was accidental.
Duration temporary The software failure incident related to the Volkswagen Golf models' infotainment system and reversing camera was temporary. The article mentions that Volkswagen will recall 56,000 Golf models to fix software problems affecting the infotainment system and reversing camera. The recall is described as a "voluntary service measure," indicating that the issue is fixable and not a permanent failure [Article 110584].
Behaviour crash, value, other (a) crash: The software problems affecting the infotainment system and reversing camera of the Volkswagen Golf 8 models led to a recall of 56,000 vehicles. This indicates a failure where the system may have crashed, resulting in the loss of intended functions [Article 110584]. (b) omission: The article does not specifically mention any instances of the system omitting to perform its intended functions at an instance(s). (c) timing: The article does not indicate any issues related to the system performing its intended functions too late or too early. (d) value: The software problems mentioned in the article affected the infotainment system and reversing camera, indicating a failure where the system may have performed its intended functions incorrectly [Article 110584]. (e) byzantine: The article does not mention any behaviors of the software failure incident related to inconsistent responses and interactions. (f) other: The software problems with the infotainment system and reversing camera of the Volkswagen Golf 8 models led to a recall, indicating a failure that may not fit into the specific categories mentioned [Article 110584].

IoT System Layer

Layer Option Rationale
Perception None None
Communication None None
Application None None

Other Details

Category Option Rationale
Consequence delay The consequence of the software failure incident in the provided article [110584] was a delay. Volkswagen had to postpone the launch of the Golf 8 due to software problems last year. This delay in the launch was a direct consequence of the software issues affecting the infotainment system and reversing camera in the Golf models.
Domain transportation (a) The software failure incident reported in the article is related to the automotive industry, specifically affecting Volkswagen's Golf models' infotainment system and reversing camera [Article 110584].

Sources

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