| Recurring |
one_organization |
(a) The software failure incident happened again at one_organization:
The article mentions that Foxtel experienced technical glitches and interruptions during the coverage of W-League matches, including audio and video dropouts, graphic failures, and game feed crashes [111666]. Foxtel attributed these issues to faulty equipment and a software glitch. Despite apologizing for the impact on viewers, Foxtel stated that these were one-off incidents [111666].
(b) The software failure incident happened again at multiple_organization:
There is no information in the provided article to suggest that similar software failure incidents have occurred at other organizations or with their products and services. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident in the Foxtel W-League coverage was attributed to a design issue, specifically a software glitch. Foxtel mentioned that one of the incidents affecting their coverage was caused by a software glitch [111666]. Additionally, the interruptions during the W-League matches were blamed on faulty equipment and a software glitch [111666].
(b) The software failure incident could also be linked to operation issues, such as the interruption of a match by a large hexagonal graphic that floated in the middle of the screen for several minutes [111666]. This type of operational issue could have been caused by the misuse or mishandling of the broadcasting system during the live coverage of the matches. |
| Boundary (Internal/External) |
within_system, outside_system |
The software failure incident related to the technical glitches during the coverage of W-League matches on Foxtel can be analyzed as follows:
(a) within_system: The incident involved faults within the system, such as faulty equipment and a software glitch, as mentioned by Foxtel in their response to the interruptions during the W-League coverage [111666].
(b) outside_system: The incident was also influenced by factors outside the system, such as equipment being damaged in transit to the game, which contributed to the interruptions in the coverage [111666]. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident occurring due to non-human actions:
- Foxtel blamed the interruptions on faulty equipment and a software glitch, indicating that the failures were due to technical issues introduced without human participation [111666].
- The coverage was marred by various technical glitches such as audio and video dropouts, interruptions in the game feed, and a large hexagonal graphic appearing on the screen, suggesting that these incidents were caused by non-human factors like equipment faults and software glitches [111666].
(b) The software failure incident occurring due to human actions:
- There is no specific mention in the articles about the software failure incident being directly caused by human actions. The focus is more on technical issues, faulty equipment, and software glitches as the reasons behind the failures [111666]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident occurring due to hardware:
- Foxtel blamed the interruptions during W-League matches on faulty equipment and a software glitch [111666].
- One incident was attributed to equipment damaged in transit to the game [111666].
(b) The software failure incident occurring due to software:
- Foxtel mentioned that one of the incidents affecting W-League coverage was due to a software glitch [111666]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident related to the coverage of W-League matches on Foxtel was non-malicious. Foxtel attributed the interruptions to faulty equipment and a software glitch [Article 111666]. The interruptions were described as technical glitches and one-off incidents by Fox Sports [Article 111666]. There was no indication in the articles that the failures were due to malicious intent. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to the coverage of W-League matches on Foxtel was attributed to poor decisions made by Foxtel. The incident involved technical glitches such as audio and video dropouts, interruptions during matches, and poor production quality. Viewers and sports officials complained about the poor production values and multiple issues affecting the broadcast [Article 111666]. Foxtel acknowledged that the interruptions were caused by faulty equipment and a software glitch, but they claimed these were one-off incidents [Article 111666]. The Greens criticized the government for funding Foxtel to broadcast women's sports behind a paywall, stating that the money should have gone to public broadcasters instead [Article 111666]. |
| Capability (Incompetence/Accidental) |
development_incompetence, accidental |
(a) The software failure incident was attributed to development incompetence. Foxtel blamed the interruptions during W-League matches on faulty equipment and a software glitch [Article 111666]. The Greens criticized the repeated technical issues with the broadcast, stating that fans who paid for a subscription did not sign up to watch low-quality coverage [Article 111666].
(b) The software failure incident was also described as accidental. Fox Sports mentioned that the glitches were one-off incidents, with one involving damaged equipment in transit and the other a software glitch [Article 111666]. Kayo Sports Help acknowledged a technical issue with the incoming feed to their provider, apologizing for any inconvenience caused [Article 111666]. |
| Duration |
temporary |
(a) The software failure incident in the Foxtel W-League coverage was temporary. It was attributed to faulty equipment and a software glitch, with Foxtel stating that these were one-off incidents [111666]. The interruptions during the matches, such as audio dropouts, graphics disappearing, and the game feed crashing, were not permanent failures but rather temporary issues caused by specific circumstances. |
| Behaviour |
crash, omission, other |
(a) crash: The software failure incident mentioned in the articles involved crashes where the game feed suddenly crashed during a match and was replaced by 30 seconds of vision of a technical crew member sitting at his desk at home [Article 111666].
(b) omission: The software failure incident also included instances of omission where the audio feed dropped out, along with all the game's graphics, including the scoreboard and the game clock during W-League matches [Article 111666].
(c) timing: There is no specific mention of timing-related failures in the articles.
(d) value: The software failure incident did not involve the system performing its intended functions incorrectly.
(e) byzantine: The software failure incident did not exhibit behaviors of inconsistent responses or interactions.
(f) other: The software failure incident also included a glitch caused by faulty equipment and a software glitch, leading to interruptions in the coverage of W-League matches [Article 111666]. |