| Recurring |
one_organization |
(a) The software failure incident of a hack on CD Projekt Red's network is a significant event that has happened within the same organization. The hackers targeted CD Projekt Red and obtained the source code for games like Cyberpunk 2077, The Witcher 3, and Gwent [111128]. This incident highlights a breach in the organization's cybersecurity measures and the potential risks associated with such attacks.
(b) The software failure incident involving a hack on CD Projekt Red's network is not explicitly mentioned to have happened at other organizations in the articles provided. Therefore, there is no information to suggest that a similar incident has occurred at multiple organizations. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in the article where it mentions the rocky launch of Cyberpunk 2077 in December. The console versions of the game were plagued with performance issues and bugs, even on next-gen consoles like PS5 and Xbox Series X. This indicates a failure due to contributing factors introduced during the system development phase, where the quality standard was not met as acknowledged by the developer's co-founder in an apology video [Article 111128].
(b) The software failure incident related to the operation phase is evident in the article where it discusses how Sony and Microsoft removed Cyberpunk from their digital stores and offered refunds to customers due to the game being nearly unplayable on base PS4 and Xbox One hardware. This failure can be attributed to contributing factors introduced by the operation or misuse of the system, as the game's performance issues led to dissatisfaction among users, prompting the need for refunds and removal from digital stores [Article 111128]. |
| Boundary (Internal/External) |
within_system, outside_system |
(a) within_system: The software failure incident involving the hack of CD Projekt Red's network and the theft of source code for games like Cyberpunk 2077, The Witcher 3, and Gwent can be categorized as a within_system failure. This is because the breach and theft of sensitive data occurred within the company's network and systems, indicating a failure in their internal security measures [111128].
(b) outside_system: On the other hand, the aftermath of the software failure incident, such as the removal of Cyberpunk from digital stores by Sony and Microsoft, offering refunds to customers, and the negative impact on the game's reputation due to performance issues, can be attributed to factors originating from outside the system. These external factors include customer dissatisfaction, public backlash, and decisions made by external entities like Sony and Microsoft in response to the software failure [111128]. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident occurring due to non-human actions:
- The software failure incident in this case was primarily due to a hack carried out by external attackers who gained access to CD Projekt Red's network and stole the source code for various games, including Cyberpunk 2077 and The Witcher 3 [Article 111128].
- The hackers threatened to release the stolen source code and other documents if their demands were not met, indicating that the failure was a result of non-human actions introduced by the hackers [Article 111128].
(b) The software failure incident occurring due to human actions:
- The article does not provide specific information about the software failure incident being directly caused by human actions. The primary cause of the incident was the hack carried out by external attackers, indicating that the failure was not directly due to human actions within the organization [Article 111128]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident related to hardware:
- The article mentions that Cyberpunk 2077 had performance issues and bugs even on the next-gen PS5 and Xbox Series X consoles, indicating hardware-related problems [111128].
(b) The software failure incident related to software:
- The software failure incident in this case is primarily due to a hack where the network of CD Projekt Red was breached, and source code for various games was stolen by hackers [111128].
- Additionally, the article highlights the rocky launch of Cyberpunk 2077 due to performance issues and bugs, which are software-related problems [111128]. |
| Objective (Malicious/Non-malicious) |
malicious |
(a) The software failure incident in this case is malicious. CD Projekt Red's network was hacked by attackers who claimed to have obtained the source code for several of their games, including Cyberpunk 2077, The Witcher 3, and Gwent. The hackers threatened to release the source code and other sensitive documents unless an agreement was reached. An auction for the source code of Gwent was even spotted on a hacker forum, with the thieves seeking a significant sum of money for it [111128]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The intent of the software failure incident related to poor_decisions:
- The software failure incident involving the hack of CD Projekt Red's network and theft of source code for games like Cyberpunk 2077 and The Witcher 3 can be attributed to poor decisions made by the hackers who illegally accessed and demanded ransom for the stolen data [111128].
- Additionally, the incident alluded to the rocky launch of Cyberpunk 2077, which was plagued with performance issues and bugs, indicating poor decisions made during the development and release of the game [111128]. |
| Capability (Incompetence/Accidental) |
development_incompetence, accidental |
(a) The software failure incident related to development incompetence is evident in the article. CD Projekt Red faced a significant software failure incident when their network was hacked, leading to the theft of source code for games like Cyberpunk 2077, The Witcher 3, and Gwent [111128]. This incident highlights a failure in ensuring the security and protection of valuable intellectual property, indicating a lack of professional competence in safeguarding sensitive information within the organization.
(b) The accidental software failure incident is also apparent in the article. The software failure incident resulting from accidental factors is demonstrated by the performance issues and bugs encountered in the console versions of Cyberpunk 2077, even on next-gen consoles like PS5 and Xbox Series X [111128]. These issues were not intentional but arose due to unforeseen challenges during the development and release of the game, leading to a situation where the game was nearly unplayable on certain platforms. |
| Duration |
temporary |
(a) The software failure incident in this case is more temporary rather than permanent. The incident was caused by the hacking of CD Projekt Red's network, leading to the theft of source code for various games and documents. The hackers demanded a ransom and threatened to release the stolen data if an agreement was not reached. This incident is temporary as it was triggered by the specific circumstance of a cyberattack on the company's network, rather than being a permanent failure inherent to the software itself [111128]. |
| Behaviour |
other |
(a) crash: The software failure incident related to the Cyberpunk 2077 hack did not involve a crash where the system loses state and does not perform any of its intended functions [111128].
(b) omission: The incident did not involve the system omitting to perform its intended functions at an instance(s) [111128].
(c) timing: The failure was not related to the system performing its intended functions correctly but too late or too early [111128].
(d) value: The software failure incident did not involve the system performing its intended functions incorrectly [111128].
(e) byzantine: The incident did not involve the system behaving erroneously with inconsistent responses and interactions [111128].
(f) other: The behavior of the software failure incident in this case was related to a hack where the network of CD Projekt Red was compromised, and source code for various games was stolen by hackers who demanded a ransom [111128]. |