Recurring |
one_organization |
(a) The software failure incident related to the "blue screen of death" on iPhones has happened again within the same organization, Apple. The incident occurred with the iPhone 5S models when using apps like Numbers from Apple's iWork suite or the ESPN ScoreCenter app [22453]. Additionally, a bug causing random phone restarts was reported in iOS 7, affecting the home screen and leading to a "black or white screen of death" issue. Apple confirmed the bug and mentioned a fix in an upcoming software update [23860]. |
Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in Article 22453, where iPhone 5S owners reported experiencing a blue screen and restart issue when using certain apps like the Numbers app in Apple's iWork suite or the ESPN ScoreCenter app. This bug was present since the phone's launch, indicating a design flaw in the software that causes the system to crash under specific conditions introduced during development [22453].
(b) The software failure incident related to the operation phase is evident in Article 23860, where users experienced a bug causing the phone to randomly restart after switching to iOS 7. Some users noted that the bug occurred when the phone's battery level dropped below 30 percent, suggesting an operational factor triggering the system crash during usage [23860]. |
Boundary (Internal/External) |
within_system |
(a) The software failure incidents reported in the articles are within_system. In Article 22453, iPhone 5S owners reported experiencing a blue screen and restart issue specifically when using certain apps like the Numbers app in Apple's iWork suite or the ESPN ScoreCenter app. The bug seems to have been present since the phone's launch, indicating an internal software issue within the iPhone operating system [22453]. In Article 23860, users experienced a bug causing the phone to randomly restart, triggering a "black or white screen of death" upon startup. Apple confirmed the bug and mentioned a fix in an upcoming software update, indicating an internal software issue within the iOS 7 operating system [23860]. |
Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident occurring due to non-human actions:
- In Article 22453, iPhone 5S owners reported a bug where their phones turned a mean shade of blue and restarted when using the Numbers app in Apple's iWork suite or the ESPN ScoreCenter app. This bug seemed to have been present since the phone's launch, with one forum message dated the day after the 5S went on sale. One possible remedy suggested was to disable iCloud syncing for the iWork suite [22453].
(b) The software failure incident occurring due to human actions:
- In Article 23860, Apple confirmed a bug in iOS 7 that caused a phone to randomly restart, triggering the "black or white screen of death." Some users mentioned that the bug occurred when the phone's battery was below 30 percent power. Apple mentioned having a fix in an upcoming software update for this bug [23860]. |
Dimension (Hardware/Software) |
hardware |
(a) The software failure incidents reported in the articles are more likely related to hardware issues rather than software issues.
In Article 22453, iPhone 5S owners reported their phones turning a mean shade of blue and restarting when using certain apps like the Numbers app in Apple's iWork suite or the ESPN ScoreCenter app. This issue seems to be linked to the hardware of the iPhone 5S itself, as the problem occurs when using specific apps and has been present since the phone's launch.
In Article 23860, users experienced a bug causing their phones to randomly restart, triggering the "black or white screen of death." Some users noted that this bug occurred when the phone's battery level dropped below 30 percent. Again, this issue appears to be more hardware-related, possibly linked to battery performance or other hardware components.
Therefore, based on the information provided in the articles, the software failure incidents seem to be more closely associated with hardware issues rather than software issues. |
Objective (Malicious/Non-malicious) |
non-malicious |
(a) The articles do not mention any malicious intent behind the software failure incidents. The incidents seem to be related to bugs or glitches in the software rather than intentional actions to harm the system [22453, 23860]. |
Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incidents described in the articles seem to be more related to poor_decisions. In the first article [22453], iPhone 5S owners reported experiencing a blue screen and restart issue when using certain apps like the Numbers app in Apple's iWork suite or the ESPN ScoreCenter app. This bug was present since the phone's launch, indicating a potential oversight or poor decision during the development or testing phase. Additionally, the suggested remedy of disabling iCloud syncing for the iWork suite to address the issue implies a potential design flaw or decision that led to the problem.
In the second article [23860], users were facing a bug in iOS 7 that caused random phone restarts, triggering a "black or white screen of death." The bug was reported to occur when the phone's battery level dropped below 30 percent. Apple acknowledged the bug and mentioned a fix in an upcoming software update. The fact that this bug made it into the released version of iOS 7 suggests a potential oversight or poor decision during the software development process.
Therefore, both incidents point towards software failure incidents caused by poor decisions rather than accidental decisions. |
Capability (Incompetence/Accidental) |
development_incompetence |
(a) The software failure incident occurring due to development incompetence:
- Article 22453 reports on iPhone 5S owners experiencing a blue screen issue when using certain apps like Numbers and ESPN ScoreCenter. This bug has been present since the phone's launch, indicating a potential lack of thorough testing or oversight during the development phase [22453].
(b) The software failure incident occurring accidentally:
- Article 23860 mentions a bug in iOS 7 that causes a phone to randomly restart, triggering a "black or white screen of death." This bug is acknowledged by Apple, and they are working on a fix for it in an upcoming software update, suggesting that the issue was not intentional but rather an unintended consequence of the software update [23860]. |
Duration |
permanent, temporary |
The software failure incidents described in the articles can be categorized as both temporary and permanent:
Temporary:
- Article 23860 mentions a bug in iOS 7 that causes a phone to randomly restart, triggering the "black or white screen of death." This bug is described as occasional and is linked to a specific circumstance where the phone's battery gets below 30 percent power. Apple confirms they have a fix for this bug in an upcoming software update, indicating that it is a temporary issue that can be resolved with a software update [23860].
Permanent:
- Article 22453 discusses a bug affecting iPhone 5S owners where their phones turn a mean shade of blue and restart when using certain apps like Numbers and ESPN ScoreCenter. This bug has been present since the launch of the phone and is not limited to a specific circumstance like low battery. Users have reported the issue since the phone went on sale, suggesting that it is a permanent problem that persists regardless of specific conditions [22453]. |
Behaviour |
crash, value, other |
(a) crash: The articles describe incidents where iPhones are experiencing crashes, leading to the devices restarting. Users are encountering a "blue screen of death" and a "black or white screen of death" when using certain apps or when the phone's battery level is low [22453, 23860].
(b) omission: There is no specific mention of the software failure incident being related to the system omitting to perform its intended functions at an instance(s) in the provided articles.
(c) timing: The articles do not mention the software failure incident being related to the system performing its intended functions correctly but too late or too early.
(d) value: The software failure incident is related to the system performing its intended functions incorrectly, leading to crashes and restarts on the iPhones [22453, 23860].
(e) byzantine: There is no indication in the articles that the software failure incident is related to the system behaving erroneously with inconsistent responses and interactions.
(f) other: The software failure incident also involves users experiencing the crashes when using specific apps like the Numbers app in Apple's iWork suite and the ESPN ScoreCenter app [22453]. |