Incident: Cyber Attack Disrupts Nine Entertainment's Broadcasting Operations.

Published Date: 2021-03-27

Postmortem Analysis
Timeline 1. The software failure incident at Nine Entertainment, where the Sunday news bulletin was unable to air due to technical difficulties blamed on a suspected cyber attack, happened on March 27, 2021 [Article 112796].
System 1. Broadcasting system at Nine Entertainment 2. Internet access system at Nine Entertainment's Sydney headquarters 3. Publishing tools at Nine Entertainment's Sydney headquarters [112796]
Responsible Organization 1. A suspected cyber attack was blamed for the software failure incident at Australian broadcaster Nine Entertainment [112796].
Impacted Organization 1. Nine Entertainment, including its Sydney headquarters and broadcasting operations [112796] 2. The Australian Financial Review, also owned by Nine Entertainment [112796]
Software Causes 1. Suspected cyber attack leading to technical difficulties in broadcasting the news bulletin [112796].
Non-software Causes 1. The failure incident was attributed to a suspected cyber attack, as reported by a source with knowledge of the matter at Nine Entertainment [112796].
Impacts 1. The Sunday news bulletin from Nine Entertainment's Sydney headquarters was unable to air due to technical difficulties, suspected to be caused by a cyber attack [112796]. 2. The Weekend Today show, which runs from 7 am to 1 pm, did not go on air [112796]. 3. Operations at Nine's publishing business were disrupted, with internet access unavailable at its Sydney headquarters and some publishing tools down [112796].
Preventions 1. Implementing robust cybersecurity measures such as regular security audits, penetration testing, and employee training to prevent cyber attacks [112796]. 2. Having a comprehensive incident response plan in place to quickly mitigate the effects of a suspected cyber attack and ensure continuity of operations [112796]. 3. Utilizing redundant servers and backup systems to maintain broadcasting capabilities in case of a compromised server [112796].
Fixes 1. Enhancing cybersecurity measures to prevent future cyber attacks [112796] 2. Implementing backup systems to ensure continuity of broadcasting in case of technical difficulties or cyber attacks [112796]
References 1. Source with knowledge of the matter [112796] 2. Nine management 3. Australian Financial Review

Software Taxonomy of Faults

Category Option Rationale
Recurring one_organization (a) The software failure incident having happened again at one_organization: The article reports that Australian broadcaster Nine Entertainment experienced a suspected cyber attack that led to technical difficulties affecting its live broadcasting, specifically its Sunday news bulletin. This incident is a recurrence of a similar software failure within the same organization [112796]. (b) The software failure incident having happened again at multiple_organization: There is no information in the provided article indicating that a similar software failure incident has happened again at other organizations.
Phase (Design/Operation) operation (a) The software failure incident reported in Article 112796 was attributed to a suspected cyber attack on Australian broadcaster Nine Entertainment. The incident resulted in technical difficulties that prevented the airing of the Sunday news bulletin from the Sydney headquarters. The source with knowledge of the matter blamed the issue on a suspected cyber attack, indicating that the failure was likely due to external factors introduced by the attack rather than internal design flaws [112796]. (b) The operation of the system was impacted by the suspected cyber attack, leading to disruptions in live broadcasting and publishing operations at Nine Entertainment. The incident caused internet access to be unavailable at the Sydney headquarters and some publishing tools to be down, affecting the operation of the system [112796].
Boundary (Internal/External) within_system (a) The software failure incident reported in Article 112796 was primarily within_system. The failure was attributed to a suspected cyber attack on Australian broadcaster Nine Entertainment, affecting its ability to air the Sunday news bulletin and causing technical difficulties in live broadcasting. The source with knowledge of the matter blamed the issue on a malicious cyber attack, indicating that the contributing factors originated from within the system itself [112796].
Nature (Human/Non-human) non-human_actions (a) The software failure incident at Australian broadcaster Nine Entertainment was suspected to be due to a cyber attack, which is a non-human action [112796]. The source with knowledge of the matter blamed the technical difficulties on a suspected cyber attack, indicating that the contributing factors leading to the failure were introduced without human participation.
Dimension (Hardware/Software) hardware, software (a) The software failure incident reported in Article 112796 was suspected to be a result of a cyber attack, indicating a potential external threat targeting the network's systems. This points towards a contributing factor originating externally, possibly from hardware vulnerabilities or compromised hardware systems [112796]. (b) The software failure incident was also attributed to "technical difficulties" affecting live broadcasting, indicating internal software issues within the network's systems. The disruption in operations at Nine's publishing business, with some publishing tools being down, further suggests software-related contributing factors to the failure incident [112796].
Objective (Malicious/Non-malicious) malicious (a) The software failure incident reported in Article 112796 was suspected to be malicious in nature. A source with knowledge of the matter blamed the technical difficulties on a suspected cyber attack, indicating that the failure was due to contributing factors introduced by humans with the intent to harm the system. The source mentioned that Nine management had informed staff that a "malicious" cyber attack was suspected, and efforts were being made to get a news bulletin out through Melbourne using a server that hadn't been compromised [112796].
Intent (Poor/Accidental Decisions) unknown (a) The software failure incident at Nine Entertainment, where they were unable to air their Sunday news bulletin due to a suspected cyber attack, points towards a potential case of poor_decisions. The incident was suspected to be a "malicious" cyber attack, indicating that the failure was caused by external factors beyond the control of the organization, rather than accidental_decisions [112796].
Capability (Incompetence/Accidental) unknown (a) The software failure incident reported in Article 112796 was suspected to be a cyber attack on Australian broadcaster Nine Entertainment. A source with knowledge of the matter blamed the technical difficulties on a suspected cyber attack, indicating a deliberate act targeting the organization's systems [112796]. (b) The incident was described as a "malicious" cyber attack, suggesting that the failure was not accidental but rather a deliberate attempt to disrupt Nine Entertainment's operations [112796].
Duration temporary (a) The software failure incident in this case appears to be temporary rather than permanent. The article mentions that Nine Entertainment was unable to air its Sunday news bulletin due to "technical difficulties" which were blamed on a suspected cyber attack. The network was working through the impacts and trying to resolve the systems to provide updates. Additionally, Nine was attempting to get a news bulletin out through Melbourne using a server that hadn't been compromised, indicating efforts to mitigate the issue and resume operations [112796].
Behaviour crash (a) crash: The software failure incident in Article 112796 is related to a crash. The article mentions that Australian broadcaster Nine Entertainment was unable to air its Sunday news bulletin due to "technical difficulties" caused by a suspected cyber attack. As a result, the Weekend Today show did not go on air, and the network was working to resolve the systems impacted by the attack [112796]. (b) omission: There is no specific mention of the software failure incident being related to omission in the provided article. (c) timing: The incident is not described as a timing-related failure in the article. (d) value: The software failure incident is not attributed to the system performing its intended functions incorrectly in the article. (e) byzantine: The behavior of the software failure incident in Article 112796 does not align with a byzantine failure as there is a clear indication of a suspected cyber attack causing the technical difficulties. (f) other: The behavior of the software failure incident in the article is primarily characterized as a crash resulting from a suspected cyber attack, with the system losing its state and failing to perform its intended functions [112796].

IoT System Layer

Layer Option Rationale
Perception processing_unit, network_communication (a) sensor: The articles do not mention any sensor-related issues or errors that contributed to the software failure incident. [112796] (b) actuator: The articles do not mention any actuator-related issues or errors that contributed to the software failure incident. [112796] (c) processing_unit: The articles mention that Nine Entertainment experienced "technical difficulties" and a suspected cyber attack that affected its live broadcasting, indicating a failure related to the processing unit or processing errors. [112796] (d) network_communication: The articles mention that the suspected cyber attack disrupted operations at Nine's publishing business, with internet access unavailable at its Sydney headquarters, suggesting a failure related to network communication errors. [112796] (e) embedded_software: The articles do not specifically mention any issues related to embedded software that contributed to the software failure incident. [112796]
Communication connectivity_level The software failure incident reported in Article 112796 was related to a suspected cyber attack on Australian broadcaster Nine Entertainment. The incident caused technical difficulties that prevented the airing of the Sunday news bulletin from the Sydney headquarters. The source with knowledge of the matter blamed the issue on a suspected cyber attack, indicating a potential security breach at the communication layer of the cyber physical system [112796]. The disruption affected the network operations, internet access, and publishing tools at Nine's Sydney headquarters, suggesting that the failure was related to the connectivity level of the cyber physical system [112796].
Application FALSE The software failure incident reported in Article 112796 was related to a suspected cyber attack on Australian broadcaster Nine Entertainment. The incident caused technical difficulties that prevented the airing of the Sunday news bulletin from the Sydney headquarters. The source with knowledge of the matter blamed the issue on a suspected cyber attack, indicating that the failure was not related to the application layer of the cyber physical system but rather to external malicious activity [112796].

Other Details

Category Option Rationale
Consequence property, delay, non-human, theoretical_consequence The consequence of the software failure incident reported in Article 112796 was primarily related to the delay in broadcasting services. The software failure, suspected to be a cyber attack, resulted in the disruption of Nine Entertainment's broadcasting operations, leading to the inability to air its Sunday news bulletin and the Weekend Today show from its Sydney headquarters [112796]. Additionally, the incident caused disruptions in Nine's publishing business, with internet access being unavailable at its Sydney headquarters and some publishing tools being down [112796]. The network had to resort to using a server in Melbourne that had not been compromised to try to get a news bulletin out [112796]. The effects of the suspected cyber attack were expected to last beyond Sunday, impacting the normal operations of the media house [112796].
Domain information (a) The software failure incident reported in Article 112796 was related to the information industry. Australian broadcaster Nine Entertainment, which owns media outlets like the Sydney Morning Herald and The Age newspapers, experienced technical difficulties that prevented the airing of its news bulletin due to a suspected cyber attack [112796]. The incident disrupted operations at Nine's publishing business, affecting internet access and publishing tools at its Sydney headquarters [112796].

Sources

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