| Recurring |
one_organization |
(a) The software failure incident having happened again at one_organization:
The incident of Gmail and other Android apps crashing due to a bug in Android System WebView occurred, leading to similar issues within Google's products and services [112102]. |
| Phase (Design/Operation) |
design |
(a) The software failure incident in Article 112102 was related to the design phase. Google mentioned that the issue causing Gmail and other Android apps to crash was due to a bug in a previous version of Android System WebView, a system component that lets Android apps display web content. This bug in the system component introduced by the development phase led to the apps crashing for some users [112102]. Additionally, the steps provided by Google to fix the issue involved updating Android System WebView and Google Chrome, indicating that the problem was rooted in the design or development of these software components.
(b) The software failure incident in Article 112102 was not related to the operation phase or misuse of the system. The article did not mention any misuse or operational errors that contributed to the apps crashing. Instead, the focus was on a bug in the Android System WebView component and the steps to update the system components to resolve the issue. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident reported in Article 112102 was within_system. The issue causing Gmail and other Android apps to crash was identified as a bug in a previous version of Android System WebView, a system component that lets Android apps display web content. Google provided a solution by updating Android System WebView and Google Chrome through the Play Store app [112102]. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident occurred due to non-human actions, specifically a bug in a previous version of Android System WebView, a system component that caused Gmail and other Android apps to crash [112102]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident in Article 112102 was not due to hardware issues but rather originated in software. The problem causing Gmail and other Android apps to crash was identified as a bug in a previous version of Android System WebView, a system component that allows Android apps to display web content. Google recommended updating Android System WebView and Google Chrome through the Play Store to resolve the issue [112102]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident described in Article 112102 was non-malicious. The issue causing Gmail and other Android apps to crash was identified as a bug in a previous version of Android System WebView, a system component that displays web content for Android apps. Google acknowledged the problem, provided steps to fix it by updating Android System WebView and Google Chrome, and even suggested a temporary workaround of uninstalling the buggy version of WebView. Additionally, Google emphasized that system reliability is a top priority and continuous improvements are being made to enhance their systems [112102]. |
| Intent (Poor/Accidental Decisions) |
|
(a) The software failure incident related to the Gmail and other Android apps crashing was not due to poor decisions but rather stemmed from a bug in a previous version of Android System WebView, a system component that lets Android apps display web content [112102]. The incident was resolved by updating Android System WebView and Google Chrome, indicating that the issue was not caused by poor decisions but rather a technical bug. |
| Capability (Incompetence/Accidental) |
development_incompetence, accidental |
(a) The software failure incident occurred due to development incompetence as it was caused by a bug in a previous version of Android System WebView, a system component that lets Android apps display web content [112102]. This bug led to Gmail and other Android apps crashing for some users, highlighting a lack of professional competence in ensuring the stability and functionality of the software component.
(b) The software failure incident was accidental in nature as it was not intentionally introduced but rather stemmed from a bug in the Android System WebView, which was not intended to cause the apps to crash [112102]. The incident was not a deliberate act but rather an unintended consequence of the bug present in the system component. |
| Duration |
temporary |
From the provided article [112102], the software failure incident related to the crashing of Gmail and other Android apps was temporary. The problem began on Monday afternoon and lasted roughly seven hours before Google resolved the issue by providing steps for users to update Android System WebView and Google Chrome. During this time, some users found a temporary solution by uninstalling the buggy version of WebView. This indicates that the software failure incident was not permanent but rather temporary in nature. |
| Behaviour |
crash |
(a) crash: The software failure incident reported in Article 112102 was related to a crash. The issue caused Gmail and other Android apps to crash for some users due to a bug in a previous version of Android System WebView [112102]. The crash resulted in users experiencing trouble with Android apps crashing, including Samsung and Pixel phone owners [112102].
(b) omission: There is no specific mention of the software failure incident being related to omission in the provided article.
(c) timing: The software failure incident was not related to timing issues where the system performed its intended functions too late or too early.
(d) value: The software failure incident was not related to the system performing its intended functions incorrectly.
(e) byzantine: The software failure incident was not related to the system behaving erroneously with inconsistent responses and interactions.
(f) other: The software failure incident was specifically related to a crash caused by a bug in Android System WebView, leading to apps crashing for users [112102]. |