| Recurring |
unknown |
(a) The software failure incident related to glitching backup cameras in Mercedes-Benz vehicles is specific to Mercedes-Benz as mentioned in Article 114977. There is no mention of a similar incident happening again within the same organization.
(b) The software failure incident of glitching backup cameras due to buggy MBUX infotainment software affecting multiple models of Mercedes-Benz vehicles (A-Class, E-Class, GLA, GLB, GLE, CLA-Class, CLS-Class, AMG GT 4-door coupe) from 2019-2021 model years is not reported to have happened at other organizations or with their products and services in the provided articles. |
| Phase (Design/Operation) |
design |
(a) The software failure incident in the Mercedes-Benz vehicles was related to the design phase. The glitch in the backup cameras was attributed to buggy MBUX infotainment software that may not boot up correctly, leading to issues with the display of the backup camera as required by safety standards. The problem was identified as a design flaw in the software that needed to be addressed through a software update [114977].
(b) The software failure incident was not attributed to the operation phase or misuse of the system in the articles provided. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident with the glitching backup cameras in Mercedes-Benz vehicles is within the system. The issue is related to buggy MBUX infotainment software that may not boot up correctly, causing the backup camera to not display as required by Federal Motor Vehicle Safety Standards. The company plans to address this issue through a software update for vehicles with over-the-air update capabilities or through in-person updates by dealership technicians [114977]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident in the Mercedes-Benz vehicles was due to a glitch in the MBUX infotainment software that caused issues with the backup cameras. This glitch was a non-human action as it was a bug in the software that prevented the backup camera from booting up correctly or displaying properly, leading to non-compliance with safety standards [114977].
(b) In response to the software glitch, Mercedes-Benz plans to push a software update for affected vehicles with over-the-air update capability. For vehicles without this capability, dealership technicians will need to perform the update in-person. This human action of pushing software updates either over-the-air or through manual intervention is aimed at resolving the software failure issue [114977]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident in the Mercedes-Benz vehicles was due to a glitch in the backup cameras caused by buggy MBUX infotainment software. This glitch prevented the backup camera from booting up correctly, leading to issues such as the screen remaining black and not displaying the camera as required by safety standards. The glitch was specifically related to the software not functioning properly, indicating a software-originating failure [114977]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident related to the glitching backup cameras in Mercedes-Benz vehicles is categorized as non-malicious. The issue stemmed from buggy MBUX infotainment software that may not boot up correctly, leading to the backup camera not displaying as required by Federal Motor Vehicle Safety Standards. Mercedes-Benz plans to address the glitch through software updates, indicating that the failure was not due to malicious intent [114977]. |
| Intent (Poor/Accidental Decisions) |
unknown |
The software failure incident reported in Article 114977 regarding the glitching backup cameras in Mercedes-Benz vehicles does not indicate any specific information about the intent behind the failure. Therefore, it is unknown whether the failure was due to poor decisions or accidental decisions. |
| Capability (Incompetence/Accidental) |
unknown |
(a) The software failure incident related to the glitching backup cameras in Mercedes-Benz cars was not attributed to development incompetence. The issue was specifically mentioned as a bug in the MBUX infotainment software that caused the backup camera to not boot up correctly or display properly, leading to non-compliance with safety standards. The company acknowledged the problem and planned to address it through software updates, indicating that the issue was not due to incompetence but rather a technical glitch [114977].
(b) The software failure incident related to the glitching backup cameras in Mercedes-Benz cars was described as a bug in the MBUX infotainment software that caused the backup camera to not function correctly. This issue was not mentioned as being accidental but rather a specific technical glitch that needed to be fixed through software updates or in-person updates by dealership technicians [114977]. |
| Duration |
temporary |
The software failure incident reported in Article 114977 regarding glitching backup cameras in Mercedes-Benz vehicles can be categorized as a temporary failure. The glitch in the MBUX infotainment software causes the backup camera to not boot up correctly, resulting in the screen remaining black or going dark after roughly 50 seconds of operation. However, the company plans to address this issue with a software update that can be applied either over-the-air for vehicles with OTA technology or by a dealership technician for those without OTA capabilities. This indicates that the software failure is not permanent and can be rectified through specific actions like software updates. [114977] |
| Behaviour |
crash, omission, value, other |
(a) crash: The software failure incident in the Mercedes-Benz vehicles resulted in the backup camera not booting up correctly, leading to the screen remaining black and not displaying the backup camera as required by safety standards. This can be considered a crash as the system is losing its state and not performing its intended function of displaying the backup camera [114977].
(b) omission: The glitch in the MBUX infotainment software caused the screen to go dark after approximately 50 seconds of operation, which can be seen as the system omitting to perform its intended function of displaying the backup camera continuously [114977].
(c) timing: There is no specific mention of a timing-related failure in the software incident reported in the article.
(d) value: The software failure incident led to the backup camera not being displayed correctly, indicating that the system was performing its intended function incorrectly, which aligns with a value-related failure [114977].
(e) byzantine: The article does not mention any inconsistent responses or interactions that would classify the software failure incident as a byzantine failure.
(f) other: The software failure incident can also be categorized as a "display failure" where the system fails to display the backup camera feed as required by safety standards, impacting the overall functionality of the vehicle [114977]. |