| Recurring |
one_organization |
(a) The software failure incident related to the Xbox One update causing screens to go black when pressing the Xbox Button on controllers happened again within the same organization, Microsoft. Users reported this issue after downloading the latest update for the Xbox One [24549]. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident in Article 24549 occurred due to the development phase. Microsoft rolled out an Xbox One update designed to improve storage management, monitor controller battery life, and enable the use of a USB keyboard with the console. However, after this update, many users experienced a bug where their screens would go black when pressing the Xbox Button on their controllers, while the audio remained active. This indicates that the failure was introduced by the system development or update process [24549].
(b) Additionally, in response to the issue, some users tried to resolve the problem by unplugging and replugging their consoles or holding down the power button to reset the machine. These actions can be considered as part of the operation or misuse of the system, as users attempted different methods to address the software failure incident [24549]. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident described in the article is within_system. The issue occurred after Microsoft rolled out an Xbox One update, indicating that the problem originated from within the system itself [24549]. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident in this case seems to be related to non-human actions. Users reported that their screens went black when pressing the Xbox Button on their controllers after downloading the latest update for Xbox One. This indicates a technical glitch or bug introduced during the update rollout, rather than a failure caused by human actions [24549]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident in Article 24549 seems to be related to hardware. Users reported that their screens went black when pressing the Xbox Button on their controllers, indicating a display issue. Some users were able to recover by resetting the machine or rebooting the console by holding down the power button. This suggests that the problem may have originated from hardware issues with the Xbox One console itself rather than the software update rolled out by Microsoft.
(b) The software failure incident in Article 24549 could also be related to software. The article mentions that the issue occurred after Microsoft rolled out an Xbox One update designed to provide new features and improvements. Users experienced the black screen problem after downloading this update, indicating that the software update might have introduced a bug or glitch causing the display issue. Microsoft's response to the problem also focused on rebooting the console, suggesting a software-related solution to address the issue. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident described in Article 24549 is non-malicious. The failure occurred after Microsoft rolled out an Xbox One update aimed at improving user experience by enhancing storage management, monitoring controller battery life, and enabling the use of a USB keyboard with the console. Users who downloaded the update experienced a bug where pressing the Xbox Button on their controllers caused their screens to go black, while the audio remained active. Microsoft's response to the issue indicates that it was not a deliberate act to harm the system but rather an unintended consequence of the update rollout [24549]. |
| Intent (Poor/Accidental Decisions) |
unknown |
(a) The intent of the software failure incident related to poor_decisions is not explicitly mentioned in the provided article [24549]. The article primarily focuses on the Xbox One update causing a black screen issue for users after pressing the Xbox Button on their controllers. There is no indication of poor decisions leading to this specific software failure incident. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident related to development incompetence is not explicitly mentioned in the provided article [24549].
(b) The software failure incident related to accidental factors is evident in the article [24549] where Xbox One users experienced a black screen issue after downloading the latest update. This issue was not intentional but occurred accidentally as a result of the update, leading to users having to reset their consoles to resolve the problem. |
| Duration |
temporary |
From the provided article [24549], the software failure incident related to the Xbox One update causing black screens when pressing the Xbox Button on controllers seems to be temporary. Users reported that they were able to recover from the issue by either unplugging and replugging their consoles or by holding down the power button to reset the machine. Additionally, Microsoft's Xbox support acknowledged the problem and suggested holding down the power button for 10 seconds to reboot the console, indicating that the issue was not permanent but rather a temporary glitch introduced by the update. |
| Behaviour |
crash |
(a) crash: The software failure incident described in Article 24549 can be categorized as a crash. Many Xbox One users experienced a black screen when pressing the Xbox Button on their controllers after downloading the latest update. This behavior indicates a failure of the system to maintain its state and perform its intended functions, resulting in a crash where the screen goes dark while the audio remains active [Article 24549]. |