| Recurring |
one_organization |
(a) The software failure incident of ex-OnlyFans workers being able to access customers' sensitive information even after quitting the site is specific to OnlyFans. There is no mention in the articles of a similar incident happening again within the same organization.
(b) The articles do not mention any similar incident happening at other organizations or with their products and services. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in the article where former OnlyFans workers were able to access customers' sensitive information, including IDs and credit card details, even after quitting the site. This loophole was due to the design flaw in the system that allowed ex-staffers to continue logging into an app called Zendesk, used by OnlyFans for customer service queries, giving them access to confidential information [118530].
(b) The software failure incident related to the operation phase can be observed in the same article where former employees retained access to private customer information through a third-party app, Zendesk. This indicates a failure in the operation or misuse of the system, as these ex-workers were able to access sensitive data that they should not have had access to after leaving the company [118530]. |
| Boundary (Internal/External) |
within_system |
(a) within_system:
- The software failure incident involving OnlyFans allowing ex-employees to access sensitive customer information was due to a loophole within the system. Former workers were able to log into the Zendesk app used by OnlyFans for customer service, giving them access to confidential data such as credit card numbers, IDs, and passports [118530].
- The issue stemmed from the access permissions within the Zendesk system, allowing ex-staffers to view customer service tickets containing personal information [118530].
(b) outside_system:
- There is no explicit mention in the articles of the software failure incident being caused by contributing factors originating from outside the system. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident in this case appears to be related to non-human actions. The incident involved a loophole in the Zendesk app used by OnlyFans, which allowed ex-employees to access sensitive customer information even after leaving the company. This loophole in the software system enabled unauthorized access to confidential data such as credit card numbers, IDs, and passports without any direct human intervention [118530]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident related to hardware:
- The article does not mention any specific hardware-related issues contributing to the software failure incident reported. Therefore, there is no information available regarding hardware-related factors contributing to the incident.
(b) The software failure incident related to software:
- The software failure incident in this case is primarily related to a loophole in the software application Zendesk, which allowed former OnlyFans workers to retain access to sensitive customer information even after leaving the company [118530].
- The issue stemmed from the ability of ex-staffers to log into the Zendesk app, used by OnlyFans for customer service queries, and access confidential customer data, including credit card details, IDs, and personal documents [118530].
- This software failure incident highlights a security flaw in the software system that allowed unauthorized access to sensitive information, posing a significant privacy risk to customers and content creators [118530]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident in this case appears to be non-malicious. The incident involved a loophole that allowed former OnlyFans workers to access sensitive customer information even after quitting the site. The former employees were able to log into the Zendesk app used by OnlyFans for customer service queries, giving them access to confidential information such as credit card numbers, IDs, and passports [118530]. There is no indication that the data was used for nefarious purposes, but the incident raised concerns about the privacy and security of customer information on the platform. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The intent of the software failure incident was related to poor_decisions. The incident occurred due to a loophole that allowed ex-OnlyFans workers to retain access to sensitive customer information, including IDs and credit card details, even after quitting the site. This loophole was present in the Zendesk app used by OnlyFans for customer service queries, allowing former employees to view confidential data such as credit card numbers, driver's licenses, and passports [118530]. The failure to revoke access to this information for ex-staffers can be seen as a poor decision on the part of OnlyFans, potentially compromising the privacy and security of their users. |
| Capability (Incompetence/Accidental) |
development_incompetence |
(a) The software failure incident related to development incompetence is evident in the article as former OnlyFans workers were able to retain access to customers' sensitive information, including IDs and credit card details, even after quitting the site. This loophole allowed ex-staffers to continue logging into an app called Zendesk, used by OnlyFans for customer service queries, giving them access to confidential information such as credit card numbers, driver's licenses, and passports [118530].
(b) The accidental software failure incident is demonstrated by the unintended consequence of former employees retaining access to private customer information through a third-party app, Zendesk. This access was not intentionally granted but was a result of a loophole that was exploited by the ex-workers, allowing them to view personal details of subscribers and creators without proper authorization [118530]. |
| Duration |
temporary |
The software failure incident described in the articles can be categorized as a temporary failure. The incident involved a loophole that allowed former OnlyFans workers to retain access to sensitive customer information through the Zendesk app even after quitting the site. This access was due to certain circumstances, such as the employees' continued ability to log into the Zendesk account, rather than a permanent failure introduced by all circumstances. The temporary nature of the failure is evident from the fact that it was specific to ex-staffers and their access to customer data through a third-party app, rather than a systemic issue affecting all users of the platform [118530]. |
| Behaviour |
value, other |
(a) crash: The software failure incident in the article does not involve a crash where the system loses state and does not perform any of its intended functions [118530].
(b) omission: The software failure incident in the article does not involve an omission where the system omits to perform its intended functions at an instance(s) [118530].
(c) timing: The software failure incident in the article does not involve a timing issue where the system performs its intended functions correctly, but too late or too early [118530].
(d) value: The software failure incident in the article involves a value issue where the system performs its intended functions incorrectly, allowing ex-OnlyFans workers to access customers' sensitive information even after quitting the site [118530].
(e) byzantine: The software failure incident in the article does not involve a byzantine behavior where the system behaves erroneously with inconsistent responses and interactions [118530].
(f) other: The software failure incident in the article involves a security loophole that allowed former OnlyFans employees to retain access to private customer information through a third-party app, exposing confidential information such as credit card numbers, driver's licenses, and passports [118530]. |