Incident: Faulty Turn Signal Software Recall for Hyundai Sonata Sedans

Published Date: 2021-10-06

Postmortem Analysis
Timeline 1. The software failure incident of the faulty turn signals in Hyundai Sonata sedans happened in late September 2021 as mentioned in Article 119831. Therefore, the software failure incident occurred in September 2021.
System 1. Smart Junction Box's software in the 2015-2017 Sonata and the 2016-2017 Sonata Hybrid and plug-in hybrid models [119831].
Responsible Organization 1. The software failure incident in the Hyundai Sonata sedans was caused by the Smart Junction Box's software not interpreting the inputs correctly when the driver activates the turn signal stalk, leading to the opposite blinker illuminating [119831].
Impacted Organization 1. Owners of 2015-2017 Sonata sedans and 2016-2017 Sonata Hybrid and plug-in hybrid models were impacted by the software failure incident [119831].
Software Causes 1. The software causes of the failure incident were related to the Smart Junction Box's software not interpreting the inputs correctly when the driver flips the turn signal stalk, leading to the opposite blinker illuminating [119831].
Non-software Causes 1. The faulty turn signals in Hyundai Sonata sedans were caused by the Smart Junction Box's software not interpreting the inputs correctly when the driver flips the turn signal stalk, leading to the opposite blinker illuminating [119831].
Impacts 1. The software failure incident in Hyundai Sonata sedans led to faulty turn signals displaying the opposite indicator selected by the driver, potentially causing confusion and increasing the risk of accidents [119831].
Preventions 1. Implementing thorough software testing procedures, including comprehensive testing of all possible user inputs and scenarios, could have potentially prevented the software failure incident [119831]. 2. Conducting rigorous quality assurance checks during the software development process to identify and address any potential issues before the software is deployed could have helped prevent the faulty turn signal issue [119831]. 3. Implementing a robust software update mechanism that allows for timely and efficient distribution of software patches and updates to address any identified software issues could have prevented the problem from affecting a large number of vehicles [119831].
Fixes 1. Updating the software in the Smart Junction Box to correctly interpret the inputs when the driver activates the turn signal stalk [119831].
References 1. National Highway Traffic Safety Administration (NHTSA) [119831]

Software Taxonomy of Faults

Category Option Rationale
Recurring unknown (a) The article does not mention any previous incidents of a similar software failure within Hyundai or with its products and services. Therefore, there is no information available to suggest that this specific software failure incident has happened again at the same organization. (b) The article does not provide information about similar incidents happening at other organizations or with their products and services. Hence, there is no indication that this specific software failure incident has occurred elsewhere.
Phase (Design/Operation) design (a) The software failure incident in the article is related to the design phase. The issue with the faulty turn signals in Hyundai Sonata sedans was attributed to the Smart Junction Box's software not interpreting the inputs correctly when the driver activates the turn signal stalk, leading to the opposite blinker illuminating. This indicates a design flaw in the software that causes the incorrect display of turn signals [119831]. (b) The article does not provide information indicating that the software failure incident was due to factors introduced by the operation or misuse of the system.
Boundary (Internal/External) within_system (a) within_system: The software failure incident with Hyundai's Sonata sedans was due to a fault within the system. The issue was specifically related to the Smart Junction Box's software not interpreting the inputs correctly when the driver activated the turn signal stalk, leading to the opposite blinker illuminating [119831]. This indicates that the failure originated from within the system itself.
Nature (Human/Non-human) non-human_actions (a) The software failure incident in the article is related to non-human_actions. The issue with the faulty turn signals in Hyundai Sonata sedans was attributed to the Smart Junction Box's software not interpreting the inputs correctly when the driver activates the turn signal stalk, leading to the opposite blinker illuminating. This indicates a failure introduced without human participation [119831].
Dimension (Hardware/Software) hardware, software (a) The software failure incident in the article is related to hardware. The issue with the faulty turn signals in Hyundai Sonata sedans is attributed to the Smart Junction Box's software not interpreting the inputs correctly when the driver activates the turn signal stalk, leading to the opposite blinker illuminating. This indicates that the root cause of the failure lies in the hardware component, specifically the Smart Junction Box, which is not correctly processing the signals from the driver's input [119831].
Objective (Malicious/Non-malicious) non-malicious (a) The software failure incident described in Article 119831 is non-malicious. Hyundai reported a recall for 466,109 Sonata sedans due to faulty turn signals caused by a software issue. The problem arises from the Smart Junction Box's software not interpreting the inputs correctly when the driver activates the turn signal stalk, leading to the opposite blinker illuminating. This issue poses a risk of confusion for drivers but is not attributed to any malicious intent. The automaker stated that they are not aware of any crashes related to this software defect [119831].
Intent (Poor/Accidental Decisions) accidental_decisions (a) The software failure incident in the article is not related to poor decisions. It is a technical issue where the Smart Junction Box's software may not interpret the inputs correctly, leading to the opposite turn signal illuminating [119831].
Capability (Incompetence/Accidental) accidental (a) The software failure incident in the article is not attributed to development incompetence. The issue with the faulty turn signals in Hyundai Sonata sedans was specifically related to the Smart Junction Box's software not interpreting the inputs correctly when the driver activates the turn signal stalk, leading to the opposite blinker illuminating. This indicates a specific software bug rather than a general lack of professional competence in development [119831]. (b) The software failure incident in the article is categorized more as accidental rather than intentional. The issue with the faulty turn signals in Hyundai Sonata sedans was described as a software glitch where the software may display the opposite indicator the driver selects. This unintended behavior could potentially contribute to a crash, but it was not mentioned to be intentional or malicious [119831].
Duration temporary The software failure incident reported in Article 119831 is temporary. The issue with the faulty turn signals in Hyundai Sonata sedans is due to a specific software glitch that causes the opposite indicator to display when the driver selects a turn signal. This issue is not a permanent failure but rather a temporary one that occurs under certain circumstances when the driver activates the turn signal stalk. The article mentions that the automaker will address this issue by updating the software in affected vehicles, indicating that the failure is not permanent but can be rectified through a software update [119831].
Behaviour crash, omission, value, other (a) crash: The article mentions that the software failure incident could certainly contribute to a crash if the car displays the opposite turn signal than what the driver selects [119831]. (b) omission: The software failure incident in the article is related to the turn signal system omitting to display the correct turn signal selected by the driver, leading to the opposite indicator being shown [119831]. (c) timing: The article does not mention any timing-related failures. (d) value: The software failure incident in the article is related to the system performing its intended function (displaying turn signals) incorrectly by showing the opposite indicator selected by the driver [119831]. (e) byzantine: The article does not mention any byzantine behavior related to the software failure incident. (f) other: The other behavior related to the software failure incident is the system displaying the opposite turn signal than what the driver selects, which is not a typical or expected behavior of the turn signal system [119831].

IoT System Layer

Layer Option Rationale
Perception None None
Communication None None
Application None None

Other Details

Category Option Rationale
Consequence no_consequence The consequence of the software failure incident related to the Hyundai recall for faulty turn signals did not result in any observed crashes or harm to individuals. The article specifically mentions that Hyundai is not aware of any crashes related to the defect, indicating that there were no real observed consequences of the software failure in terms of harm or death [119831].
Domain transportation (a) The software failure incident reported in Article 119831 is related to the transportation industry. Hyundai filed a recall for 466,109 Sonata sedans due to faulty turn signals caused by software issues. The malfunction in the software could lead to the opposite turn signal being displayed when the driver activates the turn signal stalk, potentially contributing to accidents [119831].

Sources

Back to List