Incident: Tesla Recalls Vehicles Due to Software Communication Error

Published Date: 2021-11-02

Postmortem Analysis
Timeline 1. The software failure incident involving Tesla vehicles happened in October 2021 as per the articles [121016, 120871]. Therefore, the estimated timeline for the incident would be October 2021.
System 1. Full-Self Driving (FSD) version 10.3 [Article 121016, Article 120871]
Responsible Organization 1. Tesla Inc [Article 121016, Article 120871]
Impacted Organization 1. Tesla Inc [Article 121016, Article 120871]
Software Causes 1. The software communication disconnect between two onboard chips led to a negative object velocity detection issue, causing a false forward-collision warning and unexpected activation of emergency brakes [121016, 120871].
Non-software Causes 1. Software communication disconnect between two onboard chips leading to negative object velocity detections when other vehicles are present [121016, 120871] 2. Potential risk of rear-end collision due to unexpected activation of the automatic emergency braking system [121016, 120871]
Impacts 1. The software failure incident in Tesla vehicles caused a communication error leading to false forward-collision warnings or unexpected activation of emergency brakes, potentially increasing the risk of rear-end collisions [121016, 120871]. 2. The incident prompted Tesla to recall nearly 12,000 vehicles sold since 2017 and take actions such as uninstalling the faulty software, releasing an updated version, and disabling certain features temporarily [121016, 120871]. 3. The National Highway Traffic Safety Administration (NHTSA) engaged in conversations with Tesla to ensure prompt acknowledgment and addressing of any safety defects related to the software failure [121016, 120871]. 4. The software failure incident raised concerns about the effectiveness and safety of Tesla's Autopilot and Full-Self Driving (FSD) systems, leading to a formal safety probe by NHTSA and inquiries into other features like "Autosteer on City Streets" [121016, 120871].
Preventions 1. Implementing more rigorous testing procedures before releasing software updates could have potentially prevented the software failure incident. Thorough testing could have helped identify the communication error between the onboard chips that led to the issue [121016, 120871]. 2. Conducting comprehensive risk assessments and simulations to anticipate potential failure scenarios and address them proactively could have also helped prevent the incident [121016, 120871]. 3. Enhancing communication and coordination between different software components within the vehicles could have prevented the software communication disconnect that triggered the issue [121016, 120871].
Fixes 1. Uninstalling the Full-Self Driving (FSD) 10.3 software update that caused the issue and updating affected vehicles to FSD version 10.3.1 [121016, 120871]. 2. Disabling the Forward Collision Warning (FCW) and Automatic Emergency Braking (AEB) features on affected vehicles until the software issue is resolved [121016, 120871]. 3. Rolling back temporarily to the previous software version (10.2) to address issues with the beta software [121016, 120871]. 4. Deploying an over-the-air software update to re-enable FCW and AEB features on vehicles with the updated software [121016, 120871].
References 1. National Highway Traffic Safety Administration (NHTSA) [Article 121016, Article 120871] 2. Tesla Inc [Article 121016, Article 120871] 3. Elon Musk [Article 121016, Article 120871]

Software Taxonomy of Faults

Category Option Rationale
Recurring one_organization (a) The software failure incident related to false forward-collision warnings and unexpected activation of emergency brakes has happened again at Tesla Inc. The incident prompted a recall of nearly 12,000 vehicles sold since 2017 due to a communication error caused by a software update [Article 121016, Article 120871]. (b) There is no information in the provided articles about the software failure incident happening again at multiple organizations or with their products and services.
Phase (Design/Operation) design (a) The software failure incident in the Tesla vehicles was related to a communication error that may cause a false forward-collision warning or unexpected activation of the emergency brakes. This issue was prompted by a software update to vehicles in the limited early access version 10.3 Full-Self Driving (FSD) (Beta) population. Tesla uninstalled FSD 10.3 after reports of inadvertent activation of the automatic emergency braking system and then updated the software to release FSD version 10.3.1 to address the issue [121016, 120871]. (b) The operation-related contributing factor in this software failure incident was the inadvertent activation of the automatic emergency braking system due to a software communication disconnect between two onboard chips. This could lead to the automatic emergency braking system unexpectedly activating while driving, potentially raising the risk of a rear-end collision. Tesla took actions to address this issue, including canceling the FSD update on vehicles that had not installed it and disabling certain features on affected vehicles until a software update was deployed [121016, 120871].
Boundary (Internal/External) within_system (a) within_system: The software failure incident related to the Tesla vehicles' recall was primarily due to a communication error within the system caused by a software update. Tesla mentioned that the issue was prompted by a software communication disconnect between two onboard chips, leading to negative object velocity detections and inadvertent activation of the automatic emergency braking system [121016, 120871]. This indicates that the failure originated from within the system itself, specifically related to the software update and communication between components.
Nature (Human/Non-human) non-human_actions, human_actions (a) The software failure incident in the Tesla vehicles was primarily due to a communication error caused by a software communication disconnect between two onboard chips, leading to negative object velocity detections when other vehicles are present. This non-human action resulted in a false forward-collision warning or unexpected activation of the emergency brakes [121016, 120871]. (b) Human actions were also involved in addressing the software failure incident. Tesla uninstalled the problematic software version (FSD 10.3) after receiving reports of issues, updated the software to version 10.3.1, and released it to the affected vehicles. Additionally, Tesla canceled the FSD update on vehicles that had not installed it, disabled certain features on affected vehicles, and later re-enabled them after deploying an over-the-air software update. Elon Musk, the CEO of Tesla, acknowledged the issues with the software update and rolled back to a previous version temporarily, highlighting that such issues are expected with beta software [121016, 120871].
Dimension (Hardware/Software) hardware, software (a) The software failure incident reported in the articles was primarily due to a hardware issue. The incident was caused by a software communication disconnect between two onboard chips in Tesla vehicles, leading to a problem that could result in "negative object velocity detections when other vehicles are present" [121016, 120871]. This hardware-related issue prompted the false forward-collision warning and unexpected activation of emergency brakes, leading to the safety recall of nearly 12,000 Tesla vehicles sold since 2017. (b) The software failure incident also involved contributing factors originating in software. Tesla had to uninstall the Full-Self Driving (FSD) version 10.3 after reports of inadvertent activation of the automatic emergency braking system. Subsequently, Tesla updated the software to version 10.3.1 to address the issue [121016, 120871]. The software glitch led to the unexpected activation of safety features, which could potentially increase the risk of rear-end collisions.
Objective (Malicious/Non-malicious) non-malicious (a) The software failure incident described in the articles is non-malicious. The incident was caused by a communication error in the software update that led to a false forward-collision warning or unexpected activation of the emergency brakes in Tesla vehicles. Tesla acknowledged the issue and took steps to address it, including uninstalling the problematic software update, releasing a new version, and disabling certain features on affected vehicles until a fix was implemented [121016, 120871].
Intent (Poor/Accidental Decisions) poor_decisions, accidental_decisions (a) The software failure incident related to the Tesla vehicles' recall was primarily due to poor decisions made during the software update process. Tesla installed a software update (FSD 10.3) on vehicles in its limited early access version, which led to a communication error causing false forward-collision warnings and unexpected activation of emergency brakes [121016, 120871]. This poor decision to release the update without thorough testing resulted in safety concerns and prompted the recall of nearly 12,000 vehicles. (b) Additionally, accidental decisions or unintended consequences were also a factor in the software failure incident. The software communication disconnect between two onboard chips led to issues such as producing "negative object velocity detections when other vehicles are present" [121016]. This unintended consequence of the software update caused the automatic emergency braking system to unexpectedly activate while driving, increasing the risk of rear-end collisions.
Capability (Incompetence/Accidental) development_incompetence (a) The software failure incident reported in the articles seems to be more related to development incompetence. The incident was caused by a software communication disconnect between two onboard chips, leading to a problem that could produce "negative object velocity detections when other vehicles are present" [121016, 120871]. This issue resulted in the inadvertent activation of the automatic emergency braking system, potentially increasing the risk of a rear-end collision. Additionally, the National Highway Traffic Safety Administration (NHTSA) asked Tesla about its software updates and safety issues, indicating concerns about the development and implementation of the software [121016, 120871]. (b) The software failure incident does not appear to be accidental. The incident was specifically attributed to a software communication disconnect between two onboard chips, which was a deliberate change made during the software update process [121016, 120871]. The activation of the automatic emergency braking system was not an accidental occurrence but a direct result of the software issue introduced by the update.
Duration temporary The software failure incident reported in the articles can be categorized as a temporary failure. This is evident from the fact that the issue was prompted by a software communication disconnect between two onboard chips, leading to negative object velocity detections when other vehicles are present. Tesla acknowledged the issue, uninstalled the problematic software version, released an updated version, and disabled certain features on affected vehicles until a fix was deployed [121016, 120871]. Additionally, Tesla's CEO, Elon Musk, mentioned that issues with the software version were expected with beta software, indicating a temporary nature of the failure [121016].
Behaviour value (a) crash: The software failure incident in the articles is not described as a crash where the system loses state and does not perform any of its intended functions. The incident involves a communication error that may cause a false forward-collision warning or unexpected activation of the emergency brakes, but the system is still operational and able to perform functions ([121016], [120871]). (b) omission: The software failure incident does not involve the system omitting to perform its intended functions at an instance(s). Instead, the issue is related to the system's communication error leading to unintended activations of safety features ([121016], [120871]). (c) timing: The software failure incident is not related to the system performing its intended functions correctly but too late or too early. The issue is more about the system's communication error causing unexpected activations rather than timing-related errors ([121016], [120871]). (d) value: The software failure incident is related to the system performing its intended functions incorrectly. Specifically, the issue involves a software communication disconnect between two onboard chips leading to negative object velocity detections and inadvertent activation of the automatic emergency braking system ([121016], [120871]). (e) byzantine: The software failure incident does not exhibit behavior where the system behaves erroneously with inconsistent responses and interactions. The issue is more focused on a specific communication error causing safety feature activations ([121016], [120871]). (f) other: The software failure incident involves a specific software communication error between two onboard chips that leads to unintended activations of safety features, particularly the automatic emergency braking system. This behavior could be categorized as a specific type of software fault related to communication errors ([121016], [120871]).

IoT System Layer

Layer Option Rationale
Perception None None
Communication None None
Application None None

Other Details

Category Option Rationale
Consequence harm, delay, non-human, theoretical_consequence (a) death: There were no reports of deaths related to the software failure incident [121016, 120871]. (b) harm: The software failure incident could potentially lead to harm as it mentioned that if the automatic emergency braking system unexpectedly activates while driving, it could raise the risk of a rear-end collision [121016, 120871]. (c) basic: There is no mention of people's access to food or shelter being impacted by the software failure incident [121016, 120871]. (d) property: The software failure incident did not directly impact people's material goods, money, or data [121016, 120871]. (e) delay: The software failure incident could potentially cause delays as people may have to deal with the consequences of the false forward-collision warning or unexpected activation of emergency brakes [121016, 120871]. (f) non-human: The software failure incident impacted Tesla vehicles, specifically the Model S, X, 3, and Y models, due to the communication error causing false warnings and unexpected braking [121016, 120871]. (g) no_consequence: The software failure incident did have real observed consequences, such as the potential risk of rear-end collisions, as mentioned in the articles [121016, 120871]. (h) theoretical_consequence: The articles discuss potential consequences of the software failure incident, such as the risk of rear-end collisions due to the unexpected activation of emergency braking [121016, 120871]. (i) other: There were no other specific consequences mentioned in the articles beyond those related to potential harm, delays, and impacts on non-human entities [121016, 120871].
Domain transportation (a) The software failure incident reported in the articles is related to the transportation industry. Tesla Inc is recalling nearly 12,000 U.S. vehicles due to a communication error that may cause a false forward-collision warning or unexpected activation of emergency brakes [Article 121016, Article 120871]. The vehicles affected by the software issue include Model S, X, 3, and Y, which are all part of Tesla's lineup of electric vehicles designed for transportation purposes. (b) The software failure incident is directly linked to the transportation industry as it involves vehicles that are used for moving people and things [Article 121016, Article 120871]. (c) The software failure incident does not pertain to the natural resources industry, which involves extracting materials from the Earth. (d) The software failure incident is not related to the sales industry, which involves exchanging money for products. (e) The software failure incident is not associated with the construction industry, which involves creating the built environment. (f) The software failure incident is not connected to the manufacturing industry, which involves creating products from materials. (g) The software failure incident is not tied to the utilities industry, which includes power, gas, steam, water, and sewage services. (h) The software failure incident is not related to the finance industry, which involves manipulating and moving money for profit. (i) The software failure incident is not linked to the knowledge industry, which encompasses education, research, and space exploration. (j) The software failure incident is not associated with the health industry, which includes healthcare, health insurance, and food industries. (k) The software failure incident is not related to the entertainment industry, which involves arts, sports, hospitality, tourism, etc. (l) The software failure incident is not directly connected to the government industry, which includes politics, defense, justice, taxes, and public services. (m) The software failure incident is not related to any other industry mentioned in the options provided.

Sources

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